Horseshoe Baltimore

Employees lack knowledge, poor slot returns, 30% federal tax if you don’t have a federal ID. ....reminds me of a large ATM machine.

Was in town from New Orleans, decided to stop in for a quickie and stayed 5 hours. Awesome bar area to watch the game. Great gaming selection. Very clean and neat.

When this place first opened it was fantastic and at this point I doubt I will ever go back even though I am a Diamond Plus rewards member and they are the only Caesars property remotely close.It had been a couple months since I had last gone so two weeks ago I decided I'd drive there and see if they had any new slots just for something to do since I was bored. I got to the temperature screening and was told I had a temperature of 101.2 and I had to leave. Well as I'm driving home I'm thinking I must have caught Covid but then I started thinking if I had a temp of 101 I would feel at least a little sick which I did not. So I took my temperature when I got home and it was normal. I emailed them as I was annoyed I was turned away for no reason after nearly an hour drive each way and never heard back from them in typical Horseshoe customer service fashion. So I guess if you want to roll the dice that you will even get into this subpar casino that can't even take a temperature screening correctly then go ahead. Or instead go to any of the other casinos that are within a short drive that you will get a better experience and have more fun.

It's a nice casino. They check your temperature prior to entering the casino. I didn't stay here but wouldn't mind next time i come to Baltimore.

The Horseshoe casino has started locking players from their Diamond rewards accounts stating that their computer algorithms show my account is not profitable to them even though I just achieved Diamond plus status. They state I just come in and collect the free gifts and free slot play. They did this without warning to several players and did not notify in writing or even in person they can not give a clear explanation of why this is happening or how long my account is inactive, start end date? Maybe the casino is going bankrupt possible? I have escalated but still can not get a clear answer, all I am told is they will re-evaluate account in 30 days. I am still getting emails to come and collect my free gifts but am unable to since they locked me out of account. Has anyone else had this happen to them?