Horseshoe Bossier City Hotel & Casino 

This used to be such a nice hotel. The rooms are still okay but much seems worn. The used to have Gold Suites with jacuzzi tubs. No more. Buffets are closed. Check-in staff were pleasant but those in other areas were not, cutting in front of you on elevators, talking in groups, ignoring guests, etc. Not as welcoming as experience as usual. Room was okay, two drawers open for some reason on check-in. Probably won’t be back any time soon.

My wife and are from near San Antonio and decided to just pack and getaway on the spur of the moment. Didnt even know where we were going to go, but we ended up near Shreveport/Bossier and called to see if we could get a room when we were 15 minutes away. They had a room but only a smoking room available. They gave us a great rate based on my previous play at other Ceasar resorts (and no! I am not a high roller). I had not been to the area in years and was so pleasantly surprised at how it has improved. The hotel was gorgeous. The staff was so friendly and accommodating. Yes! Things were a little different due to virus precautions but it was not enough to kill the fun. This place has a great pool. Small but gorgeous. Great restaurants. Not all were open but the food we had was great. Casino drink service was solid. Their waitresses were slightly overworked during the Saturday night rush but they tried hard to keep up and make everyone happy. The casino staff was knowledgeable and friendly. We did have to switch rooms after the first night and get out of the smoking room but that was not their fault. It was our last minute planning. The positive is that the front desk staff was so kind and helpful in trying to make sure we were happy and moved to a non smoking room. We will definitely be back!

It's been years since I reviewed this place, yet I come here every year. This last time was during COVID. Check in was easy with no line, and some very friendly desk agents. The room is nothing major, comfortable bed, oversize bath, HD tv, good wifi, etc. But be warned that right now there is no in room coffee maker (and more importantly to me, not cups or glasses). I don't drink coffee much, so the coffee wasn't an issue, but just a glass or cup for water would have been nice. The Burger Bar will give you a cup if you ask the right person (I imagine housekeeping might also). Also note, if you are staying long there is no housekeeping daily service, but you can get extra towels if needed Even though I only used two towels my stay I put them all on the floor to make sure the next person got fresh clean towels. There's no valet parking right now, and games in the casino are limited (man I need poker), and note the restaurant times...right now there's no 24 hour service. Anyway, it's still a good place.

As always the property is very clean with comfortable rooms. I know it’s not their fault but be prepared for no coffee service in the rooms. I was able to get done at the burger place but it was not very good. If you want coffee carry your own pot like we used to have to do.

My wife and I just stayed here over the weekend for our anniversary. I understand that covid19 has been an issue but the room was not clean. We stayed 2 nights and the morning we are leaving, I was sitting on the couch and looked over to talk to my wife and notice a nasty brown stain all the way down the mattress. Pull up the mattress cover and it was even worse. That were also stains on the carpet. For$280 a night, I was not impressed and very disappointed in the quality. No valet(because of covid19) which sucked and the only casino forcing players to wear face masks at the table games. Staff was very welcoming. It was nice that even maintenance staff would greet us and thank is for staying there.