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Horseshoe Bossier City Reviews
Average Tripadvisor rating for Horseshoe Bossier Casino & Hotel
Average Rating Based on 9758 reviews
Horseshoe Bossier Casino & Hotel
Tired Hotel
Horseshoe Bossier Casino & Hotel
This place needs a refresh. Poor lighting in the room and vanity light did not work. Faucets were old and sticking in position. Hot water was minimal. The room was a nice size. I doubt we will even...More
- HeatherJ228
This place needs a refresh. Poor lighting in the room and vanity light did not work. Faucets were old and sticking in position. Hot water was minimal. The room was a nice size. I doubt we will even stay here again.
condolences stay
Horseshoe Bossier Casino & Hotel
Hotel in Good location plenty of entertainment offer good foods at a reasonable price. only complaint I have with this hotel is the Heating system. heater doesn't work properly. the rooms is always...More
- H8821TPjamesk
Hotel in Good location plenty of entertainment offer good foods at a reasonable price. only complaint I have with this hotel is the Heating system. heater doesn't work properly. the rooms is always cold. could not take shower because of cold room Temperature. once the heating situation is taking care of this hotel could be a pleasant place to stay. other problem is that the room is not clean on daily basis nor is sheet, towels or bedding is provided on daily basis . to get sheet towels soap and trash taken out of room would need to call Housekeeping. hope this help. December 15, through Dec 20
Is there a decent hotel in Shreveport?
Horseshoe Bossier Casino & Hotel
I’ve tried staying at 4 different hotels in Shreveport and have yet to find one that is nice, safe and decent. I’ve stayed at Horseshoe a few times and unfortunately this will be my last stay. After...More
- 5_Star_Holly
I’ve tried staying at 4 different hotels in Shreveport and have yet to find one that is nice, safe and decent. I’ve stayed at Horseshoe a few times and unfortunately this will be my last stay. After arriving at 11:45 pm, I was given a room on the 25th floor which was supposed to be a premium, non-smoking room. As soon as I walked into the room, I could immediately tell someone had smoked in the room. I went back down to the front desk and was given another room next door. This room was okay, but there was no bottled water in the room. So I then tried 5 different vending machines on 5 different floors and either the vending machines were sold out of water or were broken. So I went back down to the lobby looking for water. All of the restaurants were now closed and there was no water to be found. I went back to the front desk asking if they had water, but they declined and recommended I walk back to the casino and play a casino game so I could get a bottle of water. When I told her I already walked down there, she just blankly looked at me and told me to try the vending machines on the lower floors. So then I tried 10 more floors of vending machines. At this point, I’ve been looking for water for almost an hour to no avail. I finally went to the gym and there was a huge jug of water, but of course no cups. I looked around the gym and finally found some cups in a random box so I could get two small cups of water. Seriously? For $175 a night, I should feel confident that I’m going to get a non smoking room and perhaps a bottle of water or two. Is customer service non-existent in Shreveport? Does anyone take pride in their job?
Nice hotel But! No housekeeping. Used covert 19 as excuse!
Horseshoe Bossier Casino & Hotel
3nights. No housekeepingNo good will not return. Very disappointing Not great service at desk. Restaurants good Casino staff friendly. Minimal communications. To guests. Pushing ridiculous...More
- Mobile49812
3nights. No housekeepingNo good will not return. Very disappointing Not great service at desk. Restaurants good Casino staff friendly. Minimal communications. To guests. Pushing ridiculous masks on tv Covid 98 percent recoverable Scammed America Hotels are in cahootsChoice is key. Will not stay again. Disappointed
Seen better days
Horseshoe Bossier Casino & Hotel
The hotel and customer service has plummeted to a new low and had completely discouraged us from coming back in the future. Where to begin..after checking into our room we noticed it was missing...More
- NanoNanoTech
The hotel and customer service has plummeted to a new low and had completely discouraged us from coming back in the future. Where to begin..after checking into our room we noticed it was missing several items, no luggage stand, no coffee pot, only 1 towel, so I asked if we could get the items sent up, no, you must be on the 20th floor and up to get these common items, so we were moved up 10 floors and the new room didn't have a trash can and the air vent was blowing dust, wallpaper peeling halfway down the wall,but oh well, it was comped. We printed our food credit vouchers that were useless at all but the steak house but not the other restaurants inside the hotel! Then we ordered drinks in the casino and were told we couldn't get what we used to from past times. Seemed like no one was happy with their jobs and didn't give a darn about the customer anymore. It has turned into a cold,unfriendly environment that we will not put ourselves through again. Too bad, it used to be great!
Horseshoe Bossier Casino & Hotel
Tripadvisor rating for this property
Tired Hotel
This place needs a refresh. Poor lighting in the room and vanity light did not work. Faucets were old and sticking in position. Hot water was minimal. The room was a nice size. I doubt we will even...More
HeatherJ228
This place needs a refresh. Poor lighting in the room and vanity light did not work. Faucets were old and sticking in position. Hot water was minimal. The room was a nice size. I doubt we will even stay here again.
Tripadvisor rating for this property
condolences stay
Hotel in Good location plenty of entertainment offer good foods at a reasonable price. only complaint I have with this hotel is the Heating system. heater doesn't work properly. the rooms is always...More
H8821TPjamesk
Hotel in Good location plenty of entertainment offer good foods at a reasonable price. only complaint I have with this hotel is the Heating system. heater doesn't work properly. the rooms is always cold. could not take shower because of cold room Temperature. once the heating situation is taking care of this hotel could be a pleasant place to stay. other problem is that the room is not clean on daily basis nor is sheet, towels or bedding is provided on daily basis . to get sheet towels soap and trash taken out of room would need to call Housekeeping. hope this help. December 15, through Dec 20
Tripadvisor rating for this property
Is there a decent hotel in Shreveport?
I’ve tried staying at 4 different hotels in Shreveport and have yet to find one that is nice, safe and decent. I’ve stayed at Horseshoe a few times and unfortunately this will be my last stay. After...More
5_Star_Holly
I’ve tried staying at 4 different hotels in Shreveport and have yet to find one that is nice, safe and decent. I’ve stayed at Horseshoe a few times and unfortunately this will be my last stay. After arriving at 11:45 pm, I was given a room on the 25th floor which was supposed to be a premium, non-smoking room. As soon as I walked into the room, I could immediately tell someone had smoked in the room. I went back down to the front desk and was given another room next door. This room was okay, but there was no bottled water in the room. So I then tried 5 different vending machines on 5 different floors and either the vending machines were sold out of water or were broken. So I went back down to the lobby looking for water. All of the restaurants were now closed and there was no water to be found. I went back to the front desk asking if they had water, but they declined and recommended I walk back to the casino and play a casino game so I could get a bottle of water. When I told her I already walked down there, she just blankly looked at me and told me to try the vending machines on the lower floors. So then I tried 10 more floors of vending machines. At this point, I’ve been looking for water for almost an hour to no avail. I finally went to the gym and there was a huge jug of water, but of course no cups. I looked around the gym and finally found some cups in a random box so I could get two small cups of water. Seriously? For $175 a night, I should feel confident that I’m going to get a non smoking room and perhaps a bottle of water or two. Is customer service non-existent in Shreveport? Does anyone take pride in their job?
Tripadvisor rating for this property
Nice hotel But! No housekeeping. Used covert 19 as excuse!
3nights. No housekeepingNo good will not return. Very disappointing Not great service at desk. Restaurants good Casino staff friendly. Minimal communications. To guests. Pushing ridiculous...More
Mobile49812
3nights. No housekeepingNo good will not return. Very disappointing Not great service at desk. Restaurants good Casino staff friendly. Minimal communications. To guests. Pushing ridiculous masks on tv Covid 98 percent recoverable Scammed America Hotels are in cahootsChoice is key. Will not stay again. Disappointed
Tripadvisor rating for this property
Seen better days
The hotel and customer service has plummeted to a new low and had completely discouraged us from coming back in the future. Where to begin..after checking into our room we noticed it was missing...More
NanoNanoTech
The hotel and customer service has plummeted to a new low and had completely discouraged us from coming back in the future. Where to begin..after checking into our room we noticed it was missing several items, no luggage stand, no coffee pot, only 1 towel, so I asked if we could get the items sent up, no, you must be on the 20th floor and up to get these common items, so we were moved up 10 floors and the new room didn't have a trash can and the air vent was blowing dust, wallpaper peeling halfway down the wall,but oh well, it was comped. We printed our food credit vouchers that were useless at all but the steak house but not the other restaurants inside the hotel! Then we ordered drinks in the casino and were told we couldn't get what we used to from past times. Seemed like no one was happy with their jobs and didn't give a darn about the customer anymore. It has turned into a cold,unfriendly environment that we will not put ourselves through again. Too bad, it used to be great!