Horseshoe Bossier City Hotel & Casino 

The Horseshoe in Bossier City is a lovely place to visit. Lots of friendly people and has a fun vibe. Restaurants have good selections and great food. Roooms are comfortable and clean with the most wonderful beds. (You might want to bring your own pillow unless you like feather pillows.)

Great time excellent accommodations and food. Definately one of the better casinos to stay ar in Shreveport. Definately will be coming back again. Excellent staff. Excellent casino workers. Everyone is very friendly and helpful.

From the moment we pulled up to the casino we had no problems. Check in was smooth and the room was facing the river....lovely view.We love to stay at the Horseshoe. This trip was special to all of us

We stayed here 11/8,9,10 checking out on 11/11/2019.We had not been here in several years. Our stay was a disappointment. The good part was that all the employees were very nice and helpful.The bad part was our room left a lot to be desired. It could really use a remodel. The furniture was old looking, the cabinet where the refrigerator is located is torn up. All the lamps were in need of replacement. The 2 metal lamps had rust on them and the ceramic lamp was chipped. The beds used to be the very best and are now just lumpy. There were stains on the bed skirt and box spring. The coffee pot had water left in it from who knows when (gross). The room coffee tasted terrible as if it were old. The bathroom has a nice large tub with a good shower head but it all just looks old and tired. Cigarette burns on the counter top.Our second day there, coming back to room after it was cleaned....there were towels (clean?) laying in the bathtub and it looked like everything on the counter had just been thrown down without anything being properly placed. I did leave a note that the make up mirror was not working and we did get another working mirror. Our third day back after the room was cleaned it looked better than the day before but there was trash left on the floor in the bathroom by the trash can. I didn't feel good about the room. As if something wasn't right.We ate at the buffet on Friday night. It was terrible. Period.The casino needs to get some more fun type video slot machines. Nothing interested me except video poker. I only played in the casino one time.We did enjoy the SPA on Sunday. It was very relaxing.Heres a big issue: Making us pay for Wi-fi is ridiculous. You want us to use the app for Caesars Rewards but make us pay for Wi-fi????I also noticed that entering the casino you have the kiosks for promotions but no one to help out with those kiosks except the security guards. I think it is much more important for a security guard to do their job and NOT HAVE TO HELP PEOPLE WITH THE KIOSK. It just seems Horseshoe is penny pinching and it sure shows. Horseshoe used to be a premiere place to stay and play. NOT ANY MORE.Optics are everything.

We stayed in a N/S Premium King. The room was very large and had a nice view of the river. The casino has three levels and a nice variety of slots and table games. We had dinner at the 8oz burger bar and it was good but be aware that if you use you're players card to pay they will charge you at a rate of 2:1 on your points. The waitress made us aware of this policy when we tried to pay with our Total Rewards card. We received good service overall from the valet and front desk to waitresses and casino staff.