Good location, but this Hotel has seen its better days. Food was good, service was abhorrent. Hotel room it self, ranks low in quality and zero modern up grades. We use the hotel and its restaurants as an entertainment destination when entertaining clients in Shreveport, otherwise, stay somewhere else unless you are patient. So, here we go, ac thermostat was worn and not readable, TV remote did not work. The hotel internet was 500 mb, which is slower than dial up, and they charged for it. No valet, ok I get it given the Covid situation, but there was also no one available to help with luggage from the parking garage to my hotel room. Could not get fresh towels as requested. No coffee pot in the room, and the only 24 hour restaurant didn't open until 7:30 am. The casino itself was not busy (middle of the week) but you couldn't get a beverage if you were dying of thirst no matter how long you gambled. Oh yea about the mandatory mask policy, if you smoked in the casino, you did not have to wear one, and as small as the casino crowd was, it was polluted with smoke. Back to the food, my breakfast was served on top of my paper receipt on my plate. Yes, the receipt was under my eggs and bacon, gross. They apologized but it killed my appetite. The did charge the resort fee for the closed pool.