Horseshoe Bossier City Hotel & Casino 

they did not tell us at check in about the $19.62 resort fee charged each day. asked for soap for 3 days never got. was told could only have 2 towels at one time. never cooled off in our room. very very unhappy

Had to change rooms just to be changed to another horrible room. Idk if it was the throw up in the first room bathroom, the hair all in the bed, or the stained sheets that made me never want to go back.

We have been going to this hotel for about 13 years and always thought it was the nicest hotel in the area. We stayed the night of Sunday 9/25/2022. When we checked in we noticed no room service menu, makeup light not working, no coffee maker, no extra pillow or blanket in the closet. I know none of these things are that big of a deal but the coffee maker is. We had one on our last stay. We called to get one and was told that they were only available in the rooms on the 20th floor and up. We were on the 19th floor. The next morning my husband went downstairs early to look for coffee. Nothing was open and he had to sit down and play a hand of cards to get me a cup of coffee. When he was bringing it back to me several people were wondering around looking for coffee and asked where he got it. Elevators are shaking badly now too. Never noticed that before. . I sent a message on Facebook about my concerns but no one ever responded back to me. I hate to see this hotel go down like it is. It was such a beautiful place and reminded me of being in Vegas.

Stayed in a room with 2 queen beds. Our reservation was for Friday and Saturday night and we paid ~$200 a night for the rate. Very average stay. The best part about staying here was the convenience of location and having the casino floor so close to us. The service was average or below average. I tried contacting Mr. Beasley, who was either a manager or front office director of the hotel, to explain how our room condition was terrible. I never received a response. The sink in the room would not drain. We could not use the sink. The shower handle was nearly broken and very loose, making it impossible to control water temperature. The toilet paper next to the toilet was from the previous guests stay and was never refreshed. The handle on the desk chair was broken. And they almost put us in a smoking room when we booked a non smoking. Overall pretty disappointing ex

The Hotel is OK but the casino...not so much. It is one thing if you live close to a casino and are disappointed, it is another if you drive 5 hours and are disappointed.Horseshoe was founded on Black Jack, according to Jack Binions glossy photospread when you first walk in. Horseshoe seems to have abandoned this by having fewer BJ tables than...Mississippi Stud?