Horseshoe Bossier City Hotel & Casino 

Arrived at the casino at 5:15AM on Sept. 19th. I had not been here for months and thought I'd stay to play slots and see what has changed. Answer: NOTHING! This is a dark dreary 3-floors of slot machines they've had for years....only they've been re-arranged. Basically (3) types of machines (Towers, Buffalo Gold, Dragon Link) make up a large portion of the slots. There are plenty of machines from MANY years past. I did notice fewer guards on the floors then in the past. This casino has a mask mandate but MAYBE 50% of the people had a mask on.....and 25% of those had then on their chins. This is a smoker's casino so the air is alive with the smell of Marboro. Keep in mind this place caters to "Bossier City's Finest!". Play for $0.10 a spin and drink till you turn blue. I played for 2 hours and checked on my room. Apparently the 25th & 26th floors are closed for new carpet so I cancelled and went home. The Whiskey Roadhouse is now the 1931 Bar. Same ol' place but they took down the chain blinds. The Diamond Lounge is now the Red Star Lounge. The same ol' room but with new Bordello furniture and higher prices. They've added pleather sofas between floors by the escalators (for what reason I'll never know). I've been coming here for 10+ years to earn my Seven Star status. It's over. If only the executives could make a trip to Choctaw in Durant, OK and see what a real casino looks like. I give 3 stars because there are still a few (not many) of good employees left with SWAGGER (Richard at the front desk and Gloria the cocktail server in the mornings.) Remember the movie "One Flew Over The Cuckoo's Nest?" Well the asylum patients are alive and well at the Horseshoe at 5:15AM on the bottom floor of the Horseshoe.

Bathroom floors were so cold, they were wet, almost fell. 2 of 3 bathroom towels were wet for some reason, phone didn't work to call housekeeping, had to go to front desk, they called for towels, received them as we were leaving at 8am, had to use a used towel after shower. Service was not good. Not happy with stay!

The one thing about horseshoe Bossier every person working in this building acknowledges you with a hello you having a good time is there anything you need, and nowhere in Louisiana do you get that kind of generosity. For that matter not in Vegas or Oklahoma that’s for sure. Can’t say enough about the overall experience at the Horseshoe Bossier thanks

Everyone is kind and friendly here. I have only had one bad experience at this property and it was my own fault for locking my car keys in the trunk of my car before valet reopened. Security was awesome and assisted me. Other than that everything is great here. If I had one complaint, it would be I could not stay longer..

After reading reviews I was a little nervous about staying here, we had comped rooms and this would be our first time staying here. I was pleasantly surprised at our room. 2 queen, 2 accent chairs, desk area, fridge, safe and a bench but no coffee maker and no microwave. It was pretty clean, everything was in good shape, the fridge worked well. When I felt the beds they were really soft but I actually slept well in them and didn't wake up with a sore back. I take my own pillow nowdays, I don't even feel the ones in the rooms.The bathroom was clean and in good shape. My big negative is the huge bathtub. It was a little difficult to get in and out of. Please make sure you put a towel down to stand on or get a rubber mat for the tub. The tub is super slick. I got in the shower and then turned on the water the first time and I could not believe how slick the tub was. Thankfully there was a towel right there to put down. The only other negative is we could not get hand towels in the room, we had a couple to begin with, one I used on the tub floor the first day. They would bring multiple bath and face towels but no hand. The restaurants had good food.The casino was clean but I didn't have much luck in there. Based on this trip, I would stay here again.