We stayed here 11/8,9,10 checking out on 11/11/2019.We had not been here in several years. Our stay was a disappointment. The good part was that all the employees were very nice and helpful.The bad part was our room left a lot to be desired. It could really use a remodel. The furniture was old looking, the cabinet where the refrigerator is located is torn up. All the lamps were in need of replacement. The 2 metal lamps had rust on them and the ceramic lamp was chipped. The beds used to be the very best and are now just lumpy. There were stains on the bed skirt and box spring. The coffee pot had water left in it from who knows when (gross). The room coffee tasted terrible as if it were old. The bathroom has a nice large tub with a good shower head but it all just looks old and tired. Cigarette burns on the counter top.Our second day there, coming back to room after it was cleaned....there were towels (clean?) laying in the bathtub and it looked like everything on the counter had just been thrown down without anything being properly placed. I did leave a note that the make up mirror was not working and we did get another working mirror. Our third day back after the room was cleaned it looked better than the day before but there was trash left on the floor in the bathroom by the trash can. I didn't feel good about the room. As if something wasn't right.We ate at the buffet on Friday night. It was terrible. Period.The casino needs to get some more fun type video slot machines. Nothing interested me except video poker. I only played in the casino one time.We did enjoy the SPA on Sunday. It was very relaxing.Heres a big issue: Making us pay for Wi-fi is ridiculous. You want us to use the app for Caesars Rewards but make us pay for Wi-fi????I also noticed that entering the casino you have the kiosks for promotions but no one to help out with those kiosks except the security guards. I think it is much more important for a security guard to do their job and NOT HAVE TO HELP PEOPLE WITH THE KIOSK. It just seems Horseshoe is penny pinching and it sure shows. Horseshoe used to be a premiere place to stay and play. NOT ANY MORE.Optics are everything.