Horseshoe Bossier City Hotel & Casino 

I know businesses have their ups and downs when it comes to satisfying customers. My recent visit with the spouse for a quick getaway and leaving a review over 4 years ago...they did make their upgrades to the rooms in 2018 but some are getting let go.Our Room 1414 was clean with exception to the coffee table was not wiped but was handled immediately by staff. I checked everything else and was satisfactory. As for the carpet, dingy by the bed where someone spilled something and it set there. Carpet could use a refresh..get a steam cleaning service in there Horseshoe and clean those carpets. They would look great again without having to replace!As for the upgraded furniture and fixings, still looks good. Refrigerator worked fine. Need to check the phone cords more often. This rooms cord had a loose wire and when talking to the front desk they would go in and out when the cord moved. Have service periodically check all the phones and make sure they are up and running with no issues.Bathroom was clean. No disappointment there. I am an avid checker. Still no ice bucket in room due to Covid or coffeepot. Now here is a tidbit Horseshoe...I stayed in a Hilton branded hotel in another area and they offered a plastic ice bucket if you requested from their storage. Maybe you should leave a note card of some sort and offer these as well if people so desire to have ice in room. Customer satisfaction!! Give with a couple of plastic sealed cups= Very Happy CustomerAtmosphere in hotel very pleased. Welcoming and helpful. As for the casino, as usual, had fun and this time actually our budget went a little further than normal! Thank you! Didn't see any payers tho.. Drink service was good sometimes and other not so good. Busy Friday night but not overly busy.As for the 8oz Burger Bar-third party venue- EXCELLENT!! The food was hot and very good this round. Worth the double points visit!Hopefully this helps people know a little about the stay. I know everyone has their thoughts and opinions. Some like the HIGH end of things while other understand the MEDIOCRE side things. Well, when you get to POOR side of things, i am out from the start and wont stay! Horseshoe..i will be back someday.

My family and I have always enjoyed stopping at Horseshoe headed home from TX. This visit, however was less than pleasant to say the least. When checking into the hotel the staff was very friendly and polite. It went downhill from there, The room we stayed in, 1717, was completely dusty with obvious mildew/mold throughout the room and bathroom. My daughter was unable to sleep due to the dust and she became so itchy I had to give her benadryl. We wanted to try the buffet but found that where it used to be it was no longer there. When we walked up to the check point to enter the casino, I was trying to ask the Security Guard 'Charlene' if the buffet was closed down or moved, Charlene never looked my way or acknowledged me at all, My daughter said to Charlene that I was asking her a question and she responded that she knew. I asked Charlene if she was ignoring me but she never answered me. After she checked my daughter's ID, Charlene then looked at me and asked me what I needed, I said it's ok and walked towards the casino, She was extremely rude. It would have been a nicer gesture to acknowledge me and then say give me a minute mam or something. We won't be back to visit. It was such a disappointment after so many wonderful visits that we just left and went to Margaritaville.

This was absolutely the most terrible hotel stay I've ever had. And I have at Casino hotels all over the country. This was horrible in all facets of everything that was offered. I will not recommend..

The best place to stay in Bossier. The rooms are nice and big. Very comfortable. High ceilings with large windows. Nice bathroom with large tub and shower. Internet works very good. Staff is Excellent! Casino is the best in the area. Lots of Video Poker.

Been going to the Horseshoe for many years and she is showing her age. Great employee's. Steakhouse still serves a great steak. Had a very nice room thanks to our host (Joey Smith) how always provides exceptional customer service.