Horseshoe Bossier City Hotel & Casino 

Had a fantastic weekend at The Horseshoe! Customer Service was outstanding. Anytime Kelly is at the front desk, you are in for a treat! She is the absolute best! The steakhouse was delicious and gambling was fun!

Stayed at the Horseshoe recently on a Monday night. I arrived at the casino 5AM to start gambling. Nothing but “Bossier City’s Finest” were in the casino. It reminded me of “One Flew Over The Cuckoo’s Nest”. You had “Squatters “ (people who sit at the machine YOU want to play and they just stare out into the abyss). You had true PENNY SLOT PLAYERS playing for ONE CENT a spin (they were normally with a “Squatter”). AND you had plenty of NON-MASK people roaming around. Once you make it past the initial “Security” checkpoint, then apparently NO MASK is OK because there is definitely NO MASK ENFORCEMENT in the casino. I earned over 3000 tier credits fairly quickly then went to check into the room. The one bright spot was the gentleman that checked me in was professional and excellent to deal with. My room was blah and looked like it needed a total redo. A thin cover on the bed. I got a few hours of sleep, took a shower then left before sundown. The new EL DORADO RESORTS Management / Owners are pushing this establish more towards being like the now-defunct “Diamond Jacks” then trying to keep the class it had years ago. The NEW Caesars Entertainment is, in my opinion, going for a different crowd, one that a player like myself doesn’t belong in. My past 9 years of being a Seven Star player are coming to an end. So sad….

The hotel and casino looks nice however the beds and pillows were terrible. The WiFi was so slow it was impossible to use and had to use my phone hotspot. Considering the pool isn’t open paying 19.95 a day for WiFi that does not work is ridiculous. We will go back to the other casino hotels as we have never had these issues with WiFi and the beds are more comfortable

Horseshoe told me the room was &80 and a room fee of $100 and then when I checked out they changed me with a $31 fee that didn’t tell me. The rooms were okay but not a 4 star hotel okay! I would recommend looking at other hotels that actually have nice rooms and don’t have hidden fees

My friend and I, are experienced gambling travelers. We went to Bossier City, for a Saturday night stay & gambling trip. Horseshoe Bossier was always the best casino & hotel of the 6, (now5). WOW! We were & are so extremely disappointed in the whole experience, we will NEVER go back! The hotel was fine, but post Covid, no coffee pots in rooms anymore. The casino, is horrible! They have taken out so many machines, there are blank spaces with nothing there, but every other machine is also turned off due to Covid.Even though they aren’t as busy as they used to be, it was very hard to find a machine available. Mostly old style machines, nothing new or fun like Winstar or Choctaw, & nobody was winning anything. Impossible to get a drink, they take your order & never come back. My friend & I have never come home this empty handed before, & we wont forget it.The city around the casinos look like a ghost town & the whole experience was depressing. Really expected better from a Caesar’s Entertainment property!