Horseshoe Bossier City Hotel & Casino 

parking
decrepit parking garage
vestibule smelled musty and water damaged
only one very slow hot elevator working in parking garage
we didn't see any security
hotel
$19.62/day 'resort fees' (even on so-called 'comp' rooms) that includes wi-fi internet which doesn't work most of the time and when it does it is slow or very slow-forced to use our iphones as 'hotspot'
dirty hallways littered with trash
broken furniture
stained carpet
stains on furniture
broken lamps
rust on metal lamps
no bathtub mat
bathtub very dangerous and slippery
bathroom floor extremely hazardous and slippery
electrical outlets in room not working/plugs falling out
no maid service/housekeeping
was told by housekeeping: "we don't service occupied rooms."
forced to request fresh towels
no coffee maker
no clock
no spare toilet paperthese rooms advertise for $149 (and up) per night on their website
hotel dining venues were fewbasically you had three options: high price, higher price, and exorbitant8oz burger- sandwiches meh - bland; pizza was good but overpricedbreakfast was scaled-down portions and overpriced 
casino
limited variety of machines
voucher redemption machines do not gave coins when cashing in
casino escalators not working
only one elevator working in casinoOut dated interior and slot machines.Slot machines weren’t paying and you couldn’t play for very long. very slow and difficult to get beverage service
service refused at bar - told to get a server
Beverage servers seemed to take quite a while and got huffy when they thought they deserved more than a dollar tip. Beverage service was so slow that I went to the casino bar (on third level) where I was refused service and told to “get a server”.
signs of decay and deterioration everywhereSaw several people who behaved as if they were on crystal meth or had some psychological disorder (muttering incoherently to themselves and spastically jerking/twitching/scratching). They walked past security personnel and security never even looked at them. Security didn’t seem to mind.Saw one ‘creeper’ in the casino searching waste bins for unfinished bottles of beer and discarded penny vouchers. Then he wandered around the ATMs and slots looking for abandoned/unguarded vouchers.He actually came over to me while I was playing and said, “Give me two dollars.” I refused and he went back to his voucher search checking every machine as he went. Security didn’t seem to notice or care about him pan-handling inside the casino. You can expect these things in Louisiana. Common every-day occurrence in Shreveport/Bossier City. Prepare yourself and expect this kind of stuff.staff
staff/employees not at all concerned about or interested about service, providing basic amenities, or the customer/player


In April of 2022, I spent a weekend with an old friend at the Horseshoe. The staff was friendly and the room was large. We had a great time. The only downside was that there was not an open pool while we were there. The casino was clean, and while not completely smoke free, did not allow smokers at the tables! The hotel also had free electric car charging spots.

The room was clean. Rooms were dark and in need of updating. Service was a bit slow, but they may have all been tired from the weekend.the casino is a typical casino. Not large but has everything you would to to bet. Located on what looked like a paddle wheel boat

Have stayed at this hotel several times. It is beautiful and provides all the amenities for my needs. Staff very responsive and system in place via text for any needs I had. We had a nice dinner there and there are several good options to choose from. The parking garage was safe and the pool area is very nice. The checkout procedure was very convenient.

NO COFFEE maker in room. Really? I haven't been in a hotel for 20 years that doesn't have coffee in the room. Seafood restaurant is 2 to 1 for paying with comp dollars. Spend your money else where, there have got to be other casinos that actually appreciate your business.