Horseshoe Bossier City Hotel & Casino 

I had a 3 day comp that I used and it was just a horrible stay. They tried to tell me my room was only reserved for 2 instead of 3 days and then ended up saying we could stay? Who does that? Then did not bother to apologize or anything

We checked out today after a 2 night stay. Our room was very clean, well supplied with the necessities, and staff was quickly ready to accommodate any request for additional items. Room service was available for breakfast and orders were delivered before estimated delivery time. 8oz Burger Bar waitstaff was attentive without being intrusive during the meal. Front desk staff, housekeeping and casino staff were very polite, attentive and willing to meet our needs. At this time there is no valet parking. There are an abundant number of sanitization stations throughout the premises.

Just a few notes about or recent visit to the Horseshoe Bossier City.... we come here often - about once a month - from the Dallas area, and have come to love the place. Spent the last few Christmases here with family even. Wanted to make a few observations about how things are going during COVID. - We've loved that the pool is hotel guests only at the moment. It's fun but accessible, and even though it's an unorthodox method to get your initial drink (calling the bar that's twenty feet away) once you get a server out with your first order service is fast, friendly, and drinks are reasonably priced, especially for a casino pool. - We miss the VIP/Diamond Lounge horribly. Service in there was incredible, we'd come to know them all well, and we miss them and the lounge. Such a great place to relax, watch a game, etc. Can't wait for its quick return.- Rooms may be slightly dated, but they're large, well kept for, and the beds are always comfortable. - The buffet is closed at the moment, sure, but between 8 oz., the Bazaar (sneaky great pizza), and Jasmine's, there are plenty of options. Of course, Jack's for a steak if you're feeling froggy. Also a lot of great places in walking distance (I see you BeauJax).- I do miss Ivy, the virtual concierge via text. This was always an incredibly handy feature, and I'm not sure why it's gone away right now, especially with so many operational questions. I don't think this is Shoe specific - stayed at another Caesars property in July and she wasn't there either. - Casino is fun as always. Some new slots, some not so new. The VP bar - which i love - seems to be hit or miss on if it's open or if the machines are functional. WIsh they had a bigger one. I miss the beer cart server, that was always so useful when needing a beverage, but I guess somehow that was a COVID casualty as well.All in all, this is still my favorite spot in Bossier and it feels like home. I miss things like the VIP Lounge, Buffet, and Whiskey Roadhouse, but it's still more than worth a trip in these difficult times.

My husband and I went there for my birthday weekend. I booked in advance for two nights and only stayed one night because I was so disappointed in the hotel. They only offer room service in the mornings and not in the evening due to COVID-19. (Why, because COVID is more contagious at night?). The next morning when I went to take a shower, the faucet handle fell off. AND, there was a used bar of soap in the shower. I expected more out of a CEASAR RESORT which is why we picked this hotel in the first place. We will not be returning.

At check out I was charge the quoted room price, a view days after I checked my credit card and found out thad I was charged $12. more. MY friends and I will never visit this property again as there so many other options in Bossier City.