Horseshoe Bossier City Hotel & Casino 

The hotel and customer service has plummeted to a new low and had completely discouraged us from coming back in the future. Where to begin..after checking into our room we noticed it was missing several items, no luggage stand, no coffee pot, only 1 towel, so I asked if we could get the items sent up, no, you must be on the 20th floor and up to get these common items, so we were moved up 10 floors and the new room didn't have a trash can and the air vent was blowing dust, wallpaper peeling halfway down the wall,but oh well, it was comped. We printed our food credit vouchers that were useless at all but the steak house but not the other restaurants inside the hotel! Then we ordered drinks in the casino and were told we couldn't get what we used to from past times. Seemed like no one was happy with their jobs and didn't give a darn about the customer anymore. It has turned into a cold,unfriendly environment that we will not put ourselves through again. Too bad, it used to be great!

Kelly greeted us and offered assistance anytime. Great first impression. Lobby was nice. All restrooms were clean and up to date. Our room was spacious even without a view. No coffee pot. No place to get coffee, so I carried my own one cup to make in the mornings. The Burger Bar was very good and our waitress was great. We also dined at Binion's one night and our meal was good. We elected prime rib grilled. The casino not so great. Smoke was not too bad, but ashtrays were often full. Slots were average. Video Poker were maxed at 25 credits which was outrageous. All over the casino-25 credits for max. You can play less but not for full pay. The bars were terrible--many machines did not work. We were Diamond Elite and no offers or upgrades for drinks unless playing. Every other Caesar's offers drink tickets and or just require showing a card. Bar tender said required Seven Stars for anything. However our bar tender Truman was giving drinks to many who walked up with a tip and no charge. They were not Seven Stars -we saw them on the floor with Gold and Platinum cards.. I played over two hours at the bar--walked to bathroom and the seats were all taken when I returned so I asked for a drink-- nope-- had to be playing one of the four machines working. So you had to be a buddy to get a drink even if the bar tender had watched you play over two hours and had seen me at the bar numerous times playing several days. No Lounge. Never ever will we go back.

I wouldn’t give this place even a one circle ⭕️ if I didn’t have to! To put things as nicely as possible is difficult to compose. Virtually every aspect of this stay was about as disappointing as it could possibly be. From the odor of the entire floor to the toilet being backed up and everything in between leaving so much to be desired we made the most of our experience by focusing on each other. Love made our stay something we could accept as positive. Let me explain in more detail our extensive problematic experience. Beginning with the first things we needed which was a secure place for our property the safe was left open but locked so we had to wait for 1/2 hour for maintenance to arrive and correct the problem. While we waited we found that our room had no ashtrays(it’s a smoking room), no trash can, the water would not get hot until running for 45 minutes, the music being piped throughout the entire resort was unpleasant and some tracks were actually offensive(lyrics) , it seemed to be playing same beat over and over and over. So after blowing of getting cleaned up we decided to enjoy a little gambling and drinks. We went to the casino and we’re met immediately by rude and very angry staff/employees. As we attempted to get comfortable and play a few hundred we began with $20 each at a penny slot machine. Choosing the minimum wager we both lost all our money within 1-2 minutes on perhaps 3-5 presses of the spin buttons. We stood up and moved our drinks and ash trays we had finally found then I turned around to get our players cards to use on next machines, cards were gone within seconds of us moving and all staff acted like I did something wrong. So I blew that off and went to stand in like and get us another set cards. Once we were ready to go play again it was now 2 hours into our visit in casino so we went to the bar to play and get another drink where the bar tender began to lecture us both that we had to have a waitress get our drinks for us the finally after some argument he did get my wife a drink (a margarita) that turned out to be mix only, no liquor whatsoever. Anyways , we decided after loosing another $40 within 1-2 minutes on penny slots to play the roulette game. When we arrived at the table we were rudely told to step away the game was full(but only one person was at this table) . Upset now we decided to go eat and proceeded to go find the buffet, but there was no buffet. So we looked into the steak house (where a $75 plate was the least on the menu. Well trying to stay positive we moved on to the seafood place and found that despite being only one or 2 others there we sat for 1/2 hour and no one even approached us. Hungry at this point we just got in our car and went to Tx roadhouse less than 5 minutes away and we’re delighted to be served at magnificent steak and shrimp meal spending les than $50 bucks total , so we tipped our outstanding waitress $20 fo being so attentive and nice. Listen y’all , we had planned on staying in-house the entire stay but turned out nothing was acceptable about the room, staff, food, gaming or drinks. I would submit a refund request but I’m positive they would be just as rude as the staff was! Fuk’em I’ll never return!

This hotel was super clean and beautiful! Big and clean rooms and bathroom. Comfy beds. Friendly staff from security to front desk. Only negative for me were the real down pillows. Will definitely come back, but bring my own pillow. FYI nothing to do for kids, but the hotel is kid friendly. Can’t beat the value.

Horseshoe bossier is the seat of luxury and decadence. Assuming you showed up 70 years ago.The rooms while outdated is sort of expected from an old establishment. However, the poor management and maintenance practices has allowed this hotel to fall into ruin. If you want to save money and travel, this is the hotel for you! Because after a single night, you will be searching for flights out of this town.In the three nights I stayed here, I switched four different rooms, and heard another guest get moved due to lack of hot water.My first room sprung a leak, leading to a large puddle of water on the bathroom floor, almost resulting in an accident (elderly people beware of breaking bones). My second room lacked hot water. If you enjoy 30 seconds of lukewarm water I would suggest you request this room! The third room did not have a functioning toilet. Now you might think, the fourth times the charm, but who knows. I ended my trip early and got the frick out of this dilapidated hovel.I want to emphasize. This is by no means the fault of the staff, but a reflection of the poor management and maintenance practices of this establishment.It will be interesting to see how long this place stays open, as this “hotel” seems to be in its final death throes.