Horseshoe Bossier City Hotel & Casino 

Everything about this hotel was dirty. The sticky elevator button, the light switches in the room, the hair in the bathtub and the trash beside the bed. I don’t know why this hotel has such a high rating. We were charged the resort fee but nothing is open. Be aware the buffets are closed, the gym is closed, the spa is closed, the pool is closed. There aren’t even any premium channels. I arrived an hour and a half early to the hotel wanting to check in but change my mind when I was told it would be $15 more to check in early. No coffee, No free breakfast. Stay somewhere else.

The "Shoe" continues to offer the best overall resort and gaming experience in the Shreveport/Bossier market - from the front desk to the gaming floor. High marks for all. A big salute to front desk agent Kelly, whose friendly smile and willingness to go the extra mile to find the right room for a picky guest makes it all worthwhile. Thanks for the fantastic service.

I be was originally on the 12th floor, but I encountered bugs and roaches in my room so I was then moved to the 14th floor, but the second room was smaller, didn’t have certain items in the room which I paid for a luxury room and did I not get that also I requested towels which never came, bags for the trash cans I never received, and last but not least I didn’t have a makeup mirror in the bathroom which I said the room was very smaller from where they moved me from.

Had a fantastic weekend at The Horseshoe! Customer Service was outstanding. Anytime Kelly is at the front desk, you are in for a treat! She is the absolute best! The steakhouse was delicious and gambling was fun!

Stayed at the Horseshoe recently on a Monday night. I arrived at the casino 5AM to start gambling. Nothing but “Bossier City’s Finest” were in the casino. It reminded me of “One Flew Over The Cuckoo’s Nest”. You had “Squatters “ (people who sit at the machine YOU want to play and they just stare out into the abyss). You had true PENNY SLOT PLAYERS playing for ONE CENT a spin (they were normally with a “Squatter”). AND you had plenty of NON-MASK people roaming around. Once you make it past the initial “Security” checkpoint, then apparently NO MASK is OK because there is definitely NO MASK ENFORCEMENT in the casino. I earned over 3000 tier credits fairly quickly then went to check into the room. The one bright spot was the gentleman that checked me in was professional and excellent to deal with. My room was blah and looked like it needed a total redo. A thin cover on the bed. I got a few hours of sleep, took a shower then left before sundown. The new EL DORADO RESORTS Management / Owners are pushing this establish more towards being like the now-defunct “Diamond Jacks” then trying to keep the class it had years ago. The NEW Caesars Entertainment is, in my opinion, going for a different crowd, one that a player like myself doesn’t belong in. My past 9 years of being a Seven Star player are coming to an end. So sad….