Horseshoe Bossier City Hotel & Casino 

Hotel rooms are very nice but this room needed new & cleaner carpet plus drains wouldn't drain in lavatory or in tub. We reported it but couldn't get drains repaired at night. Not enough plugs in room present problem

The service was terrible we requested towells for 2 days and no one ever came and there was no coffee maker in the room! We ran out of toilet paper and desperatly searched for a roll ,finally found a roll in a bottom drawer. That seemed barely enough for a 3 day stay. It seemed we were all alone made request for towels and no one even called to if had received them. We left a day early than planned because we were so dissapointed.

Facility seems to be deteriorating. Not like it used to be when we loved it. No longer any affordable blackjack games. Cashiers to busy doing other things than waiting on customers, waited almost 5 min. for assistance. Did request towels and did receive outside my door. No coffee maker. Lamp plugs in the room kept falling out of the outlet so lamp kept going on and off. Pillows were all rolled up and lumpy. Bed was good. Variety of restaurant choices needs review. Hallway in hotel had trash on the floor in a few areas. Had a reward listed on my offers via mobile app, didn’t show anywhere else so I was basically told it didn’t exist, huh? Got jipped out of that reward. I know or at least hope covid I is the reason for the noticeable shortcomings .Casino got rid of several slot machines, otherwise pretty much the same.

I will start off with saying the valet personnel were extremely nice. The steakhouse was probably one of the best we have eaten at, the food amazing, the wait staff amazing. The casino itself was very clean AND the room was unbelievable! Stained toilet, rusty mirrors, just nasty dirty all through out the bathroom. The couch you dare not sit on, you would probably be swallowed. Beware if you need housekeeping you are transferred to a call center NOT on the property. We waited 2 hours for a set of towels.

The rooms were a bit pricey. My dad, stepmother and I just recently visited this location. The beds were comfortable. Great customer service especially Kelly at the front desk. I will be doing price comparisons the next time I visit this region. There are a few other casino resorts in this area.