My family and I have always enjoyed stopping at Horseshoe headed home from TX. This visit, however was less than pleasant to say the least. When checking into the hotel the staff was very friendly and polite. It went downhill from there, The room we stayed in, 1717, was completely dusty with obvious mildew/mold throughout the room and bathroom. My daughter was unable to sleep due to the dust and she became so itchy I had to give her benadryl. We wanted to try the buffet but found that where it used to be it was no longer there. When we walked up to the check point to enter the casino, I was trying to ask the Security Guard 'Charlene' if the buffet was closed down or moved, Charlene never looked my way or acknowledged me at all, My daughter said to Charlene that I was asking her a question and she responded that she knew. I asked Charlene if she was ignoring me but she never answered me. After she checked my daughter's ID, Charlene then looked at me and asked me what I needed, I said it's ok and walked towards the casino, She was extremely rude. It would have been a nicer gesture to acknowledge me and then say give me a minute mam or something. We won't be back to visit. It was such a disappointment after so many wonderful visits that we just left and went to Margaritaville.