Horseshoe Bossier City Hotel & Casino 

The beds are comfortable but in staying 3 days they do not have anything else. They took out the individual coffee pots and their restaurants were closed. Room service was only breakfast. The buffet was the pleace to go but it was shut down. The rugs in the rooms are dirty. If you walk in your socks, they are black after a few trips in the room.

We checked in yesterday for a three night comped stay. All I can say is thank goodness it’s free! The room is not clean! I found trash still in the trash can, dust all over the room, water under the alarm clock(?), and the lamp, closet rods, makeup mirror all have rust!! We stayed a few years ago and it was much nicer and cleaner. We usually stay at Margaritaville and looks like will be from now on! So disappointing!

When we arrived I immediately noticed the carpets in the hallways looked fresh and clean, possibly pretty clean. Then we opened the door. The carpets were not clean. My 11 month old Grandbaby got dirty hands and knees when crawling on the carpet. The bed was broken down on the sides and sagged in the center. I will only return once the rooms are refurbished. So disappointing!!

This hotel is to pretty on the outside to look through easy it look on on the inside of the rooms. I have been too many times to count and all of the rooms are old. All the rooms need new furniture, beds,towels and walls and tubs are dirty. It does not make sense that they show you one thing on the site n commercial and when you get there it’s like this is it. All the money they are asking for these rooms some of it need to be put back k in the hotel and not in their pockets. I am totally just disappointed in nice hotel on the outside and not in the inside.

I had a 3 day comp that I used and it was just a horrible stay. They tried to tell me my room was only reserved for 2 instead of 3 days and then ended up saying we could stay? Who does that? Then did not bother to apologize or anything