Have been going to Horseshoe several times a year, over the last 10 + years. Only went 2 times last year in June and and August because of the Covid-19 Virus. This was our 1st time to BC this year. Had no offers from Horseshoe, but came anyway, because of the 5 X Tier Credit multiplier for August 26 - 28. Thought after getting 1,000 Tier credits (not counting their extra 1,000 bonus) for a couple nights, that they might add some food credit on to our room. That ain't happening any more! Told to use my Reward Credits. Not wasting my Points at their Burger Bar - where it is 2 for 1 ratio. The steak house is over priced, and don't like their Asian Restaurant. Just received some Email offers for Horseshoe that start in September - which is a little too late. Also, we had to go to Total Rewards to show our Drivers License to verify that we were the right persons using our TR Cards, and they had to verify our pin numbers. Their machines didn't recognize us! To top it all off, I had a ticket of a little over $1,100 from a slot machine, and the cashier needed my ID and and an ok from her supervisor to pay me. My wife and I are already Platinum Plus for next year. Been to NOLA twice, LV twice, Laughlin once, Lake Tahoe once since March of this year. It is a lot easier to catch a flight of 1 1/4 to 3 hours to any of those. Because it takes 7 1/2 - 8 hours just driving to BC. It ain't worth coming back here. Good bye Horseshoe! The bed in room # 1906 sure needs to be upgraded! It had a valley and several big lumps in the mattress, making it hard to sleep on. Only 1 of the 3 pillows was any good. It took 1 1/2 hours for someone to come reset the safe for us. Called down 2 times, and had to go down 1 time. Never had to wait that long before, even in LV. Also, you couldn't read the AC Control - just had to guess with the unmarked dial. And had to ask several times for a rubber tub mat to keep from slipping. Sure miss going to the Original Horseshoe Hotel and Casino. And also Javier who moved over to Margaritaville. The "Good Old Days Are Gone"!