Horseshoe Bossier City Hotel & Casino 

Let me start by saying I've been at the Seven Star level in Total Rewards for the past 8+ years. It was usually achieved by visiting the Horseshoe in Bossier City twice a month and playing hard each time (ie playing slots for 14-20 hours at a time with maximum bet and little break time. I lost $$$$ but always had a great time with good food and drink. I managed to know many employees on a first name basis. Due to the pandemic I had not been here for several months. Louisiana is a Hot Bed of Covid activity and the numbers are CLIMBING! I decided to finally give in and give it a try. I wear a mask, use the hand sanitizer, wash my hands, etc. I left home and arrived at the Horseshoe at 3AM (it was a 3 1/2 hour drive). I went to the casino's bottom level and saw several slot players. What alarmed me is that most of them either had NO mask or the mask was around their neck! I thought Caesars said EVERYONE must wear a mask! Apparently that's just to get in....after you're in the casino it's just like the wild west. I asked one of the greeters (ie security) why he doesn't tell people to put their mask on (I personally thought it was a state law). He told me that he can just let them know that Caesars "advises" them to wear a mask.....he wasn't going to tell anybody they HAD to wear one. WHAT??? Why even have a rule then? I played hard until 7:30am and thought I'd check with the front desk to make sure my reservation was in the system (my host had made it for me a few days earlier). I had the UNFORTUNATE meeting with someone named "BRANDI". She had the ugliest worst attitude of anyone I've ever seen in 15+ years of coming to the Horseshoe!! I asked if I could check in at noon and the answer was "YOU CAN CHECK IN AT 2PM!.....PERIOD!!!". On the Caesars website one of the perks of Seven Stars is "Early check-in"....apparently they forgot to explain that the HORSESHOE in BOSSIER CITY is EXCLUDED from that perk!!! Her demeanor was sooooo awful I said to just cancel my reservation and I'm going (another 3 1/2 hours) back home. I hate to let an such a rude person like her ruin my morning (I was ready to play all afternoon AND night). It's people like "BRANDI" that drive players to start gambling at the Indian casinos in Oklahoma (CHOCTAW-DURANT and WINSTAR). I'm going to jump into THAT line! Ever since the previous General Manager (Mike) left and Eldorado Resorts took over, it seems like the fun and excitement I've had here for many years are no longer part of the Horseshoe brand. I'm not sure where Eldorado Resorts is taking the Caesars Entertainment name but it doesn't look good for players like myself. In this day of high unemployment and many people looking for a job, I find it hard to believe that BRANDI is the best this place can do. Respect is out the window...and great employees have left. So sad......

I stayed two nights me my wife and two kids. I asked before I came was the pool open and I told them I had kids coming as well, no one informed me that kids couldn’t swim. I had to go next door at the Renaissance hotel pay 140.00 for another room so they could swim. I was charged a Resort fee for both nights and had nothing for the kids do.

every thing was good and i will be back soon i love all of the food drink and ofher serivce and i really love the pool i love the housekeeping Lema she always have a smile on her face so next person have good day too

Enjoyed a spur of the minute overnight trip with 5 and 6 year old granddaughters. No Gambling for us but the girls loved staying at the hotel. Clean and very accommodating. A luxury hotel with great rates.

The hotel was nice and we appreciated the clean room. Wish they would have had valet parking but it wasn’t that crowded so self park was not bad. The casino was small but we had a good time. The food at the restaurant inside the hotel was very good. We ate there twice. The service was excellent. We would definitely choose to stay at this location again if we are in the area.