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Horseshoe Bossier City Hotel & Casino 

Horseshoe Bossier City Reviews

 

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Horseshoe Bossier City Reviews
Average Tripadvisor rating for Horseshoe Bossier City
Average Rating Based on 9672 reviews
Horseshoe Bossier City
Major Disappointment
Horseshoe Bossier City
The positives: the bed was comfortable and the TV worked. The negatives: everything about the bathroom from the sink not draining (wondering how they clean it when it doesn't drain??? Hmmmm...More
- aldicristofaro
The positives: the bed was comfortable and the TV worked. The negatives: everything about the bathroom from the sink not draining (wondering how they clean it when it doesn't drain??? Hmmmm???), commode seat about to fall off, shower almost impossible to engage, etc. No in-room coffee, but wait ---- no coffee anywhere outside the casino until 7:30 am when the line starts to form at the 8 OZ!!!! Speaking of the 8 OZ, very overpriced and pretty mediocre, but it was our server's 1st day! They need to break open the $1,000,000 in cash on the wall and use it to renovate the property. I doubt they've spent a dime on the place since it originally opened in the 90's.
AM- No coffee!
Horseshoe Bossier City
It’s 6am. I’m ready for morning brew. One of the best delights in the morning especially on vacation. But here I find my self waking up and sitting at a slot machine. But not because I came to...More
- moviemakerof2000
It’s 6am. I’m ready for morning brew. One of the best delights in the morning especially on vacation. But here I find my self waking up and sitting at a slot machine. But not because I came to gamble. This luxury hotel/casino doesn’t have coffee anywhere located in the hotel. Yeah you can order a pot from room service if you’re willing to pay $13. No coffee in the lobby. No coffee in the room. No coffee at any of the restaurants. You will have to go to the casino like I did, ask a security guard to call a cocktail waitress to deliver coffee. Elevators stay broke too. Just a note how much of a hassle it is just to get coffee at a “luxury” hotel. Caesar’s should be shamed. They usually keep a higher level standard.
Overall good but room for improvement
Horseshoe Bossier City
So happy that Caesars has recently purchased this property and I hope they make some much needed upgrades! The Good:Super fast check in and AMAZING service from Khorie.Common areas and beautiful...More
- Jacqueline C
So happy that Caesars has recently purchased this property and I hope they make some much needed upgrades! The Good:Super fast check in and AMAZING service from Khorie.Common areas and beautiful and well maintained.Parking garage is convenient and we easily found a parking space.Beds were SUPER comfortable and I slept great.The room AC worked well and kept the temperature nice and cool.Nice toiletries in the bathroomRooms were very quiet.Areas in need of improvement:Cleanliness of the rooms were OK but the bathroom definitely needed some love. Hair in the corners and dried urine around the toilet.No coffee pots in the room and the fridge was not seeming to work. A trash can for the living room would have also been a nice touch.The elevators were like roller coaster rides and there was a specific cab that I refused to ride in.The room corridors were extremely outdated and spelled of marijuana the entire time we were there.I would LOVE to see a coffee bar installed in the common areas downstairs.
Nice stay
Horseshoe Bossier City
We decided to stay here because we wanted something than where we always stay. Very nice. Very pretty entrance. All marble and very clean. Front desk was super nice. Went up stairs to our room...More
- donnar586
We decided to stay here because we wanted something than where we always stay. Very nice. Very pretty entrance. All marble and very clean. Front desk was super nice. Went up stairs to our room. Little outdated but very clean. The next is where our problem comes in. Some very nice dealers. Some not so nice. In fact pretty rude. One stood, did not welcome you to the table and looked like he hated his job. I emphasize most were very nice. Just a couple probably need to move on or retire. The absolute best casino in Bossier City/Shreveport. Will never stay anywhere else. The best sweet little waitress at the restaurant was absolutely a doll. Her name was Kimmie So pleasant and was a natural. Sweet sweet girl and waitress and welcoming excellent skills. Checking out today. All was good except when we were told that there was a $10 call center fee. It’s not the money…it’s the fact that it is part of the rate. I was told it was a fee to make our reservation. Lol… my husband and I just stared at each other. We basically paid to make our reservation. Don’t get it at all. Over all a good experience and we will definitely stay here if we come back.
Oct stay
Horseshoe Bossier City
Hotel rooms are very nice but this room needed new & cleaner carpet plus drains wouldn't drain in lavatory or in tub. We reported it but couldn't get drains repaired at night. Not enough plugs in...More
- X1057CMab
Hotel rooms are very nice but this room needed new & cleaner carpet plus drains wouldn't drain in lavatory or in tub. We reported it but couldn't get drains repaired at night. Not enough plugs in room present problem
Horseshoe Bossier City
Tripadvisor rating for this property
Major Disappointment
The positives: the bed was comfortable and the TV worked. The negatives: everything about the bathroom from the sink not draining (wondering how they clean it when it doesn't drain??? Hmmmm...More
aldicristofaro
The positives: the bed was comfortable and the TV worked. The negatives: everything about the bathroom from the sink not draining (wondering how they clean it when it doesn't drain??? Hmmmm???), commode seat about to fall off, shower almost impossible to engage, etc. No in-room coffee, but wait ---- no coffee anywhere outside the casino until 7:30 am when the line starts to form at the 8 OZ!!!! Speaking of the 8 OZ, very overpriced and pretty mediocre, but it was our server's 1st day! They need to break open the $1,000,000 in cash on the wall and use it to renovate the property. I doubt they've spent a dime on the place since it originally opened in the 90's.
Tripadvisor rating for this property
AM- No coffee!
It’s 6am. I’m ready for morning brew. One of the best delights in the morning especially on vacation. But here I find my self waking up and sitting at a slot machine. But not because I came to...More
moviemakerof2000
It’s 6am. I’m ready for morning brew. One of the best delights in the morning especially on vacation. But here I find my self waking up and sitting at a slot machine. But not because I came to gamble. This luxury hotel/casino doesn’t have coffee anywhere located in the hotel. Yeah you can order a pot from room service if you’re willing to pay $13. No coffee in the lobby. No coffee in the room. No coffee at any of the restaurants. You will have to go to the casino like I did, ask a security guard to call a cocktail waitress to deliver coffee. Elevators stay broke too. Just a note how much of a hassle it is just to get coffee at a “luxury” hotel. Caesar’s should be shamed. They usually keep a higher level standard.
Tripadvisor rating for this property
Overall good but room for improvement
So happy that Caesars has recently purchased this property and I hope they make some much needed upgrades! The Good:Super fast check in and AMAZING service from Khorie.Common areas and beautiful...More
Jacqueline C
So happy that Caesars has recently purchased this property and I hope they make some much needed upgrades! The Good:Super fast check in and AMAZING service from Khorie.Common areas and beautiful and well maintained.Parking garage is convenient and we easily found a parking space.Beds were SUPER comfortable and I slept great.The room AC worked well and kept the temperature nice and cool.Nice toiletries in the bathroomRooms were very quiet.Areas in need of improvement:Cleanliness of the rooms were OK but the bathroom definitely needed some love. Hair in the corners and dried urine around the toilet.No coffee pots in the room and the fridge was not seeming to work. A trash can for the living room would have also been a nice touch.The elevators were like roller coaster rides and there was a specific cab that I refused to ride in.The room corridors were extremely outdated and spelled of marijuana the entire time we were there.I would LOVE to see a coffee bar installed in the common areas downstairs.
Tripadvisor rating for this property
Nice stay
We decided to stay here because we wanted something than where we always stay. Very nice. Very pretty entrance. All marble and very clean. Front desk was super nice. Went up stairs to our room...More
donnar586
We decided to stay here because we wanted something than where we always stay. Very nice. Very pretty entrance. All marble and very clean. Front desk was super nice. Went up stairs to our room. Little outdated but very clean. The next is where our problem comes in. Some very nice dealers. Some not so nice. In fact pretty rude. One stood, did not welcome you to the table and looked like he hated his job. I emphasize most were very nice. Just a couple probably need to move on or retire. The absolute best casino in Bossier City/Shreveport. Will never stay anywhere else. The best sweet little waitress at the restaurant was absolutely a doll. Her name was Kimmie So pleasant and was a natural. Sweet sweet girl and waitress and welcoming excellent skills. Checking out today. All was good except when we were told that there was a $10 call center fee. It’s not the money…it’s the fact that it is part of the rate. I was told it was a fee to make our reservation. Lol… my husband and I just stared at each other. We basically paid to make our reservation. Don’t get it at all. Over all a good experience and we will definitely stay here if we come back.
Tripadvisor rating for this property
Oct stay
Hotel rooms are very nice but this room needed new & cleaner carpet plus drains wouldn't drain in lavatory or in tub. We reported it but couldn't get drains repaired at night. Not enough plugs in...More
X1057CMab
Hotel rooms are very nice but this room needed new & cleaner carpet plus drains wouldn't drain in lavatory or in tub. We reported it but couldn't get drains repaired at night. Not enough plugs in room present problem