Horseshoe Bossier City Hotel & Casino 

Decided to get me a room for my birthday. It was clean, nice and the front desk was super sweet. She even gave me a mini hand sanitizer spray. I did get a smoking room(my request) and only problem was they could have had more air freshener to hide some of the smell. Yes, I know It’s a smoking room BUT there’s always ways to help with the smell. Other than that everything was perfect!!

Being a person with severe disabilities I wasn't expecting a clean and easy, respectful full of customer service check in. Caught me by surprise when Kelly offered the best hospitality service I've ever been offered I appreciate her and I appreciate the staff at horseshoe for always being complimentary to me and helping me whenever I need it. The horseshoe made the right decision whenever it came to hiring Kelly

I’ve stayed at this location 5 times this year and they’ve all been outstanding until this last visit was terrible . The wi-fi worked off on and for 2 days and they still charged me. The refrigerator made so much noise I finally unplugged it.

It's always a real pleasure to relax here. Nice spacious rooms - maybe a little *too* spacious and bare - and a nice casino atmosphere. It was a little crowded towards mid-evening but the staff did well to keep everyone masked and spaced out. Beverage waitresses were pleasant and made the rounds frequently. Very comfortable bed, much better than supposedly higher-ranked chains and rooms can offer.I come here two or three times a year and see no reason to go anywhere else in Shreveport/Bossier.

In town for a week with family. Son-in-law took care of our room. Nice to find a 'nice' smoking room! Showing it's age some - burns on the carpet, HVAC unit leaking a little. Everything was very clean, though.