Horseshoe Bossier City Hotel & Casino 

Stayed in a room with 2 queen beds. Our reservation was for Friday and Saturday night and we paid ~$200 a night for the rate. Very average stay. The best part about staying here was the convenience of location and having the casino floor so close to us. The service was average or below average. I tried contacting Mr. Beasley, who was either a manager or front office director of the hotel, to explain how our room condition was terrible. I never received a response. The sink in the room would not drain. We could not use the sink. The shower handle was nearly broken and very loose, making it impossible to control water temperature. The toilet paper next to the toilet was from the previous guests stay and was never refreshed. The handle on the desk chair was broken. And they almost put us in a smoking room when we booked a non smoking. Overall pretty disappointing ex

The Hotel is OK but the casino...not so much. It is one thing if you live close to a casino and are disappointed, it is another if you drive 5 hours and are disappointed.Horseshoe was founded on Black Jack, according to Jack Binions glossy photospread when you first walk in. Horseshoe seems to have abandoned this by having fewer BJ tables than...Mississippi Stud?

No room or maid service. Room door does not close and lock. 2 of the elevators shook so bad that it was like a carnival ride. Only coffee in early morning was in casino bar. Cups with no lids. No buffet. Replaced with very pricey sea food rest. Exercise room had taken out much of the equipment. No stationary bikes. Excuse cutbacks is always a covid excuse. Some lights in room did not work. Only one trash can. No toilet paper on roll. Found some in draw below tv no light in closet. Hotel need a manager who is on top of basic maintenance. Not going back

This was a getaway trip for us, the hotel was beautiful and staff very courteous. The Oyster Bar Restaurant was wonderful, food fresh and prepared beautifully, perfectly seasoned etoufeè!Very generous portion.We found the Binion’s Steak House pricing to be outrageous and passed on that experience. The Asian Noodle eatery presentation did not appeal to us. However, the pizzaria/burger restaurant had a good menu and pricing that was not outrageous with a great variety of offerings. There were just a couple of things that were lacking: the gorgeous room had no drinking glasses, plastic, paper or glass, and there was not a single USB charging port anywhere in the room. So be sure to come with your device AC adapter and some water bottles or cups. No coffee in the room. Zero. The pool facility is a secure adult-only facility so this makes it not a place to. Ring our grandchildren, sadly. I also noticed that the pool was not even open for adults in Wednesday late afternoon. All locked up. We would recommend it highly with these caveats.

My stay was great, my room and view was so relaxing. Front desk staff are very nice and friendly. However, let me suggest that there needs more options for room service besides Jasmine’s Noodle Bar. Might be due to staffing. But I have no complaints at all.