Horseshoe Bossier City Hotel & Casino 

We have been here before..we loved it...this time the staff is rude!!!! Could not get drinks couldn't use the bathroom....room was nasty...only bright side was the lady at check in. Dont km now if we will be back.

The hotel is fabulous with beautiful rooms and amenities. The staff is very friendly and helpful with any questions, concerns or needs that you may have. The dining is great at any of the restaurants located within the hotel/casino.

room was nice, clean & larger than most & employees were friendly, sad part we were there when the town had to close due to the Coronavirus, but I would definitely recommend here once everything gets back to normal & re-opens

My worst review for this casino ever. Because as I was enjoying my favorite table game (Craps)I was rudely taunted and unprofessionally told that I don't mean nothing to two certain dealers. On, March 11,2020,at table #408,during the day shift, Angela and Karl were being very rude and disrespectful. I literally had to argue with these two particular dealers about paying attention to the game, instead of discussing personal issues at the table with the guest. They both told me that I can "either shut the f*** up and play or leave the table." After which, I complained to a female pit boss that told Angela she could leave the table and go to another. She insisted on staying at the table to continue to make me uncomfortable. This was enough for me to know that I am not an appreciated customer, due to such rude audacity by someone with such discontent for the my entertainment and leisure hobby. Also, I was rudely disrespected by a valet attendant and the supervisor (Wesley) one Sunday afternoon, when I was leaving your establishment. I don't feel comfortable,as a disable veteran,with an amputated right leg having to be told to "go get your car your damn self." And no rectification by the supervisor on this shift. I am a very dissatisfied customer that will not return to your establishment until I can have these two separate situations rectified. Thanking you in Advance, Robert Jackson.

Our trip to The Horseshoe in Bossier City, LA March 2020. The rooms were very nice, room service is excellent. Very nice Casino. The employees are always friendly. I would recommend this Casino to everyone.