Horseshoe Bossier City Hotel & Casino 

Horseshoe desperately needs to be updated, especially their rooms. Our carpet had holes, the bathroom shower had mold or mildew where the tub meets the tile, poor toiletry selection. Even though we requested non smoking, the room still smelled of smoke. Hate that it is still a casino you can smoke in. The restaurant was good.

We were here for an hour and a half and have to check out and leave. Room 1025 was incredibly dirty and incredibly unkept. My husband and I DO NOT recommend this hotel at all! Completely disappointed and birthday plans completely ruined! $300 wasted!

Room was nice and large. Watch for add on fees. There’s a resort fee added to room cost so our $80 room was actually $129. Nice adult only pool. No coffee. You have to go to casino (walk to riverboat) or buy $3 weak coffee at restaurant downstairs. Nothing is close so your stuck on property unless you drive. Casino was clean but payouts not good. Lost our budgeted amount.

This was the worst vacation/birthday I ever had.. The customer service was beyond terrible. They were rude and hateful. I didnt get the room that I was supposed to get.The bartender at the pool was the rudest person I have met. She came at me yelling for no reason. Plus kicked me out of the pool area after I have her my id to look at. So that I could prove I had a room. After that pool experience I packed up my stuff and left early.I will never be back or recommend this place.

My wife and I stayed here recently and had a wonderful stay. Our room was awesome and we were greeted at the front desk by Ms. Kelly Tschopp. She was friendly and helpful from the moment she encountered us. She followed up with a nice card after we returned home. Lots of folks in the entertainment/hospitality industry could learn a lot from this exceptional lady!