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Horseshoe Bossier City Reviews

 

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Horseshoe Bossier City Reviews
Average Tripadvisor rating for Horseshoe Bossier City
Average Rating Based on 9607 reviews
Horseshoe Bossier City
Aint what she used to be!
Horseshoe Bossier City
My friend and I, are experienced gambling travelers. We went to Bossier City, for a Saturday night stay & gambling trip. Horseshoe Bossier was always the best casino & hotel of the 6, (now5). WOW! We...More
- Semperfimama
My friend and I, are experienced gambling travelers. We went to Bossier City, for a Saturday night stay & gambling trip. Horseshoe Bossier was always the best casino & hotel of the 6, (now5). WOW! We were & are so extremely disappointed in the whole experience, we will NEVER go back! The hotel was fine, but post Covid, no coffee pots in rooms anymore. The casino, is horrible! They have taken out so many machines, there are blank spaces with nothing there, but every other machine is also turned off due to Covid.Even though they aren’t as busy as they used to be, it was very hard to find a machine available. Mostly old style machines, nothing new or fun like Winstar or Choctaw, & nobody was winning anything. Impossible to get a drink, they take your order & never come back. My friend & I have never come home this empty handed before, & we wont forget it.The city around the casinos look like a ghost town & the whole experience was depressing. Really expected better from a Caesar’s Entertainment property!
Nicer than it looks
Horseshoe Bossier City
The room was not as nice or as clean as you would expect at this price, and the customer service was lacking greatly. We were not told to bring a physical ID in order to enter the casino, which is...More
- Daisyrae25
The room was not as nice or as clean as you would expect at this price, and the customer service was lacking greatly. We were not told to bring a physical ID in order to enter the casino, which is the whole reason we stayed at this hotel. Because of this, we only had our valid, Louisiana State accepted IDs on our phones, but these were not accepted at a Louisiana casino. No one tried to make this right or offered any kind of helpful explanation at all. This made our experience worse. The bath was also not cleaned very well & the toilet was not working. The faucet dripped and the elevators were pretty dirty. Overall it just was not what you would expect out of a hotel that is seemingly very nice. Will never stay here again.
Great!
Horseshoe Bossier City
Decided to get me a room for my birthday. It was clean, nice and the front desk was super sweet. She even gave me a mini hand sanitizer spray. I did get a smoking room(my request) and only problem...More
- ShanB1982
Decided to get me a room for my birthday. It was clean, nice and the front desk was super sweet. She even gave me a mini hand sanitizer spray. I did get a smoking room(my request) and only problem was they could have had more air freshener to hide some of the smell. Yes, I know It’s a smoking room BUT there’s always ways to help with the smell. Other than that everything was perfect!!
Customer service at its best.
Horseshoe Bossier City
Being a person with severe disabilities I wasn't expecting a clean and easy, respectful full of customer service check in. Caught me by surprise when Kelly offered the best hospitality service I've...More
- jmutz0618
Being a person with severe disabilities I wasn't expecting a clean and easy, respectful full of customer service check in. Caught me by surprise when Kelly offered the best hospitality service I've ever been offered I appreciate her and I appreciate the staff at horseshoe for always being complimentary to me and helping me whenever I need it. The horseshoe made the right decision whenever it came to hiring Kelly
Miss Texas
Horseshoe Bossier City
I’ve stayed at this location 5 times this year and they’ve all been outstanding until this last visit was terrible . The wi-fi worked off on and for 2 days and they still charged me. The refrigerator...More
- Rebecca M
I’ve stayed at this location 5 times this year and they’ve all been outstanding until this last visit was terrible . The wi-fi worked off on and for 2 days and they still charged me. The refrigerator made so much noise I finally unplugged it.
Horseshoe Bossier City
Tripadvisor rating for this property
Aint what she used to be!
My friend and I, are experienced gambling travelers. We went to Bossier City, for a Saturday night stay & gambling trip. Horseshoe Bossier was always the best casino & hotel of the 6, (now5). WOW! We...More
Semperfimama
My friend and I, are experienced gambling travelers. We went to Bossier City, for a Saturday night stay & gambling trip. Horseshoe Bossier was always the best casino & hotel of the 6, (now5). WOW! We were & are so extremely disappointed in the whole experience, we will NEVER go back! The hotel was fine, but post Covid, no coffee pots in rooms anymore. The casino, is horrible! They have taken out so many machines, there are blank spaces with nothing there, but every other machine is also turned off due to Covid.Even though they aren’t as busy as they used to be, it was very hard to find a machine available. Mostly old style machines, nothing new or fun like Winstar or Choctaw, & nobody was winning anything. Impossible to get a drink, they take your order & never come back. My friend & I have never come home this empty handed before, & we wont forget it.The city around the casinos look like a ghost town & the whole experience was depressing. Really expected better from a Caesar’s Entertainment property!
Tripadvisor rating for this property
Nicer than it looks
The room was not as nice or as clean as you would expect at this price, and the customer service was lacking greatly. We were not told to bring a physical ID in order to enter the casino, which is...More
Daisyrae25
The room was not as nice or as clean as you would expect at this price, and the customer service was lacking greatly. We were not told to bring a physical ID in order to enter the casino, which is the whole reason we stayed at this hotel. Because of this, we only had our valid, Louisiana State accepted IDs on our phones, but these were not accepted at a Louisiana casino. No one tried to make this right or offered any kind of helpful explanation at all. This made our experience worse. The bath was also not cleaned very well & the toilet was not working. The faucet dripped and the elevators were pretty dirty. Overall it just was not what you would expect out of a hotel that is seemingly very nice. Will never stay here again.
Tripadvisor rating for this property
Great!
Decided to get me a room for my birthday. It was clean, nice and the front desk was super sweet. She even gave me a mini hand sanitizer spray. I did get a smoking room(my request) and only problem...More
ShanB1982
Decided to get me a room for my birthday. It was clean, nice and the front desk was super sweet. She even gave me a mini hand sanitizer spray. I did get a smoking room(my request) and only problem was they could have had more air freshener to hide some of the smell. Yes, I know It’s a smoking room BUT there’s always ways to help with the smell. Other than that everything was perfect!!
Tripadvisor rating for this property
Customer service at its best.
Being a person with severe disabilities I wasn't expecting a clean and easy, respectful full of customer service check in. Caught me by surprise when Kelly offered the best hospitality service I've...More
jmutz0618
Being a person with severe disabilities I wasn't expecting a clean and easy, respectful full of customer service check in. Caught me by surprise when Kelly offered the best hospitality service I've ever been offered I appreciate her and I appreciate the staff at horseshoe for always being complimentary to me and helping me whenever I need it. The horseshoe made the right decision whenever it came to hiring Kelly
Tripadvisor rating for this property
Miss Texas
I’ve stayed at this location 5 times this year and they’ve all been outstanding until this last visit was terrible . The wi-fi worked off on and for 2 days and they still charged me. The refrigerator...More
Rebecca M
I’ve stayed at this location 5 times this year and they’ve all been outstanding until this last visit was terrible . The wi-fi worked off on and for 2 days and they still charged me. The refrigerator made so much noise I finally unplugged it.