Horseshoe Bossier City Hotel & Casino 

The hotel room was very nice, spacious and clean. Jack Binion's Steakhouse was wonderful and the service was fantasic. The biggest draw back was the service while checking in and out of the hotel. Both times the desk clerks were unfriendly and somewhat slow to help.

Always happy to make a trip to the Horseshoe in Bossier City. Having my rooms comp and only having to pay the resort fee, you can't beat that. Always treated with politeness from the time you arrive to the time you have time leave.

The beds are comfortable but in staying 3 days they do not have anything else. They took out the individual coffee pots and their restaurants were closed. Room service was only breakfast. The buffet was the pleace to go but it was shut down. The rugs in the rooms are dirty. If you walk in your socks, they are black after a few trips in the room.

We checked in yesterday for a three night comped stay. All I can say is thank goodness it’s free! The room is not clean! I found trash still in the trash can, dust all over the room, water under the alarm clock(?), and the lamp, closet rods, makeup mirror all have rust!! We stayed a few years ago and it was much nicer and cleaner. We usually stay at Margaritaville and looks like will be from now on! So disappointing!

When we arrived I immediately noticed the carpets in the hallways looked fresh and clean, possibly pretty clean. Then we opened the door. The carpets were not clean. My 11 month old Grandbaby got dirty hands and knees when crawling on the carpet. The bed was broken down on the sides and sagged in the center. I will only return once the rooms are refurbished. So disappointing!!