Horseshoe Bossier City Hotel & Casino 

My friend and I, are experienced gambling travelers. We went to Bossier City, for a Saturday night stay & gambling trip. Horseshoe Bossier was always the best casino & hotel of the 6, (now5). WOW! We were & are so extremely disappointed in the whole experience, we will NEVER go back! The hotel was fine, but post Covid, no coffee pots in rooms anymore. The casino, is horrible! They have taken out so many machines, there are blank spaces with nothing there, but every other machine is also turned off due to Covid.Even though they aren’t as busy as they used to be, it was very hard to find a machine available. Mostly old style machines, nothing new or fun like Winstar or Choctaw, & nobody was winning anything. Impossible to get a drink, they take your order & never come back. My friend & I have never come home this empty handed before, & we wont forget it.The city around the casinos look like a ghost town & the whole experience was depressing. Really expected better from a Caesar’s Entertainment property!

The room was not as nice or as clean as you would expect at this price, and the customer service was lacking greatly. We were not told to bring a physical ID in order to enter the casino, which is the whole reason we stayed at this hotel. Because of this, we only had our valid, Louisiana State accepted IDs on our phones, but these were not accepted at a Louisiana casino. No one tried to make this right or offered any kind of helpful explanation at all. This made our experience worse. The bath was also not cleaned very well & the toilet was not working. The faucet dripped and the elevators were pretty dirty. Overall it just was not what you would expect out of a hotel that is seemingly very nice. Will never stay here again.

Decided to get me a room for my birthday. It was clean, nice and the front desk was super sweet. She even gave me a mini hand sanitizer spray. I did get a smoking room(my request) and only problem was they could have had more air freshener to hide some of the smell. Yes, I know It’s a smoking room BUT there’s always ways to help with the smell. Other than that everything was perfect!!

Being a person with severe disabilities I wasn't expecting a clean and easy, respectful full of customer service check in. Caught me by surprise when Kelly offered the best hospitality service I've ever been offered I appreciate her and I appreciate the staff at horseshoe for always being complimentary to me and helping me whenever I need it. The horseshoe made the right decision whenever it came to hiring Kelly

I’ve stayed at this location 5 times this year and they’ve all been outstanding until this last visit was terrible . The wi-fi worked off on and for 2 days and they still charged me. The refrigerator made so much noise I finally unplugged it.