Horseshoe Bossier City Hotel & Casino 

My family and I have always enjoyed stopping at Horseshoe headed home from TX. This visit, however was less than pleasant to say the least. When checking into the hotel the staff was very friendly and polite. It went downhill from there, The room we stayed in, 1717, was completely dusty with obvious mildew/mold throughout the room and bathroom. My daughter was unable to sleep due to the dust and she became so itchy I had to give her benadryl. We wanted to try the buffet but found that where it used to be it was no longer there. When we walked up to the check point to enter the casino, I was trying to ask the Security Guard 'Charlene' if the buffet was closed down or moved, Charlene never looked my way or acknowledged me at all, My daughter said to Charlene that I was asking her a question and she responded that she knew. I asked Charlene if she was ignoring me but she never answered me. After she checked my daughter's ID, Charlene then looked at me and asked me what I needed, I said it's ok and walked towards the casino, She was extremely rude. It would have been a nicer gesture to acknowledge me and then say give me a minute mam or something. We won't be back to visit. It was such a disappointment after so many wonderful visits that we just left and went to Margaritaville.

This was absolutely the most terrible hotel stay I've ever had. And I have at Casino hotels all over the country. This was horrible in all facets of everything that was offered. I will not recommend..

The best place to stay in Bossier. The rooms are nice and big. Very comfortable. High ceilings with large windows. Nice bathroom with large tub and shower. Internet works very good. Staff is Excellent! Casino is the best in the area. Lots of Video Poker.

Been going to the Horseshoe for many years and she is showing her age. Great employee's. Steakhouse still serves a great steak. Had a very nice room thanks to our host (Joey Smith) how always provides exceptional customer service.

The room I booked was nothing like what I received. I booked a luxury king nonsmoking and told them late arrival online and called hotel and spoke to 2 different people that assured room would be available. When arriving we were told they overbooked so they had a room but was handicap. We didn't want it but drove 4 hrs to get there. So we had to take what was available. Needless to say we will not book with horseshoe again. Hampton Inn and even LaQuinta was better than this room.