Horseshoe Bossier City Hotel & Casino 

We decided to stay here because we wanted something than where we always stay. Very nice. Very pretty entrance. All marble and very clean. Front desk was super nice. Went up stairs to our room. Little outdated but very clean. The next is where our problem comes in. Some very nice dealers. Some not so nice. In fact pretty rude. One stood, did not welcome you to the table and looked like he hated his job. I emphasize most were very nice. Just a couple probably need to move on or retire. The absolute best casino in Bossier City/Shreveport. Will never stay anywhere else. The best sweet little waitress at the restaurant was absolutely a doll. Her name was Kimmie So pleasant and was a natural. Sweet sweet girl and waitress and welcoming excellent skills. Checking out today. All was good except when we were told that there was a $10 call center fee. It’s not the money…it’s the fact that it is part of the rate. I was told it was a fee to make our reservation. Lol… my husband and I just stared at each other. We basically paid to make our reservation. Don’t get it at all. Over all a good experience and we will definitely stay here if we come back.

Hotel rooms are very nice but this room needed new & cleaner carpet plus drains wouldn't drain in lavatory or in tub. We reported it but couldn't get drains repaired at night. Not enough plugs in room present problem

The service was terrible we requested towells for 2 days and no one ever came and there was no coffee maker in the room! We ran out of toilet paper and desperatly searched for a roll ,finally found a roll in a bottom drawer. That seemed barely enough for a 3 day stay. It seemed we were all alone made request for towels and no one even called to if had received them. We left a day early than planned because we were so dissapointed.

Facility seems to be deteriorating. Not like it used to be when we loved it. No longer any affordable blackjack games. Cashiers to busy doing other things than waiting on customers, waited almost 5 min. for assistance. Did request towels and did receive outside my door. No coffee maker. Lamp plugs in the room kept falling out of the outlet so lamp kept going on and off. Pillows were all rolled up and lumpy. Bed was good. Variety of restaurant choices needs review. Hallway in hotel had trash on the floor in a few areas. Had a reward listed on my offers via mobile app, didn’t show anywhere else so I was basically told it didn’t exist, huh? Got jipped out of that reward. I know or at least hope covid I is the reason for the noticeable shortcomings .Casino got rid of several slot machines, otherwise pretty much the same.

I will start off with saying the valet personnel were extremely nice. The steakhouse was probably one of the best we have eaten at, the food amazing, the wait staff amazing. The casino itself was very clean AND the room was unbelievable! Stained toilet, rusty mirrors, just nasty dirty all through out the bathroom. The couch you dare not sit on, you would probably be swallowed. Beware if you need housekeeping you are transferred to a call center NOT on the property. We waited 2 hours for a set of towels.