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Horseshoe Council Bluffs is Now Open

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Horseshoe Council Bluffs Review
Horseshoe Council Bluffs Review
Average Tripadvisor rating for Horseshoe Council Bluffs
Average Rating Based on 8593 reviews
Horseshoe Council Bluffs
Dirty
Horseshoe Council Bluffs
We spent a night at adjacent hotel and stopped by the casino. In our opinion Horseshoe has done less for COVID prevention than other casinos in Iowa that we have visited. Masks are required and...More
- bikehawk47
We spent a night at adjacent hotel and stopped by the casino. In our opinion Horseshoe has done less for COVID prevention than other casinos in Iowa that we have visited. Masks are required and available and sanitizer seemed readily available. The big issue is that except for a very small room way out of the way, the entire casino allows smoking. Almost every machine we sat at had dirty ashtrays. Cleaning and serious wiping down of machines seemed almost non existent. Also, unlike other casinos in the area, temperatures were not checked at the door. Smokers were regularly pulling their masks down, touching their mouths and then touching the machines. In contrast the three Native American owned casinos along I29 are all fully non smoking. In addition the state’s biggest casino, Prairie Meadows in Altoona IA is non smoking currently. These other casinos seem to also do a much more thorough job cleaning and doing it more frequently. I talked to one cleaning worker at Horseshoe and she cleaned a machine before I sat down at my request. When questioned she admitted she hears complaints from non smokers especially and said she had asthma and wished she could avoid the smoke but otherwise liked management and job.
RUDE Chuck at Blackjack tables
Horseshoe Council Bluffs
We came from OHIO to celebrate our son's birthday only to have CHUCK yell at him for his mask being down while drinking his beer. Our family was playing at the same table. Who knew that the faint...More
- beverlycF3736JR
We came from OHIO to celebrate our son's birthday only to have CHUCK yell at him for his mask being down while drinking his beer. Our family was playing at the same table. Who knew that the faint yellow markings on the busy carpet by the tables was meant for customers to stand behind while playing and drinking at table. This was very inappropriate behavior from a casino personnel. complained to management and no apology received. WE are NOT planning on going back to the Horseshoe. the other casinos were very friendly and cleaner. in and out of Horseshoe casino in less than an hour.MERRY CHRISTMAS
Worth another look
Horseshoe Council Bluffs
We didn't spend much time at Horseshoe, but it did seem like a nice casino. The only drawback was that parking was a good distance from the casino door and I don't think valet was available due to...More
- PSmith5407
We didn't spend much time at Horseshoe, but it did seem like a nice casino. The only drawback was that parking was a good distance from the casino door and I don't think valet was available due to Covid. I would definitely visit again on future trips.
Trip to Fargo, ND
Horseshoe Council Bluffs
The fact that I walked away ahead is the biggest factor but I thought the casino was clean and nicely kept. Everyone was very nice.More
- Pam W
The fact that I walked away ahead is the biggest factor but I thought the casino was clean and nicely kept. Everyone was very nice.
Walked through
Horseshoe Council Bluffs
Very busy we were surprised with amount of people there. Clean, social distances, masks required. Slot machines busy,More
- 324maureeng
Very busy we were surprised with amount of people there. Clean, social distances, masks required. Slot machines busy,
Horseshoe Council Bluffs
Tripadvisor rating for this property
Dirty
We spent a night at adjacent hotel and stopped by the casino. In our opinion Horseshoe has done less for COVID prevention than other casinos in Iowa that we have visited. Masks are required and...More
bikehawk47
We spent a night at adjacent hotel and stopped by the casino. In our opinion Horseshoe has done less for COVID prevention than other casinos in Iowa that we have visited. Masks are required and available and sanitizer seemed readily available. The big issue is that except for a very small room way out of the way, the entire casino allows smoking. Almost every machine we sat at had dirty ashtrays. Cleaning and serious wiping down of machines seemed almost non existent. Also, unlike other casinos in the area, temperatures were not checked at the door. Smokers were regularly pulling their masks down, touching their mouths and then touching the machines. In contrast the three Native American owned casinos along I29 are all fully non smoking. In addition the state’s biggest casino, Prairie Meadows in Altoona IA is non smoking currently. These other casinos seem to also do a much more thorough job cleaning and doing it more frequently. I talked to one cleaning worker at Horseshoe and she cleaned a machine before I sat down at my request. When questioned she admitted she hears complaints from non smokers especially and said she had asthma and wished she could avoid the smoke but otherwise liked management and job.
Tripadvisor rating for this property
RUDE Chuck at Blackjack tables
We came from OHIO to celebrate our son's birthday only to have CHUCK yell at him for his mask being down while drinking his beer. Our family was playing at the same table. Who knew that the faint...More
beverlycF3736JR
We came from OHIO to celebrate our son's birthday only to have CHUCK yell at him for his mask being down while drinking his beer. Our family was playing at the same table. Who knew that the faint yellow markings on the busy carpet by the tables was meant for customers to stand behind while playing and drinking at table. This was very inappropriate behavior from a casino personnel. complained to management and no apology received. WE are NOT planning on going back to the Horseshoe. the other casinos were very friendly and cleaner. in and out of Horseshoe casino in less than an hour.MERRY CHRISTMAS
Tripadvisor rating for this property
Worth another look
We didn't spend much time at Horseshoe, but it did seem like a nice casino. The only drawback was that parking was a good distance from the casino door and I don't think valet was available due to...More
PSmith5407
We didn't spend much time at Horseshoe, but it did seem like a nice casino. The only drawback was that parking was a good distance from the casino door and I don't think valet was available due to Covid. I would definitely visit again on future trips.
Tripadvisor rating for this property
Trip to Fargo, ND
The fact that I walked away ahead is the biggest factor but I thought the casino was clean and nicely kept. Everyone was very nice.More
Pam W
The fact that I walked away ahead is the biggest factor but I thought the casino was clean and nicely kept. Everyone was very nice.
Tripadvisor rating for this property
Walked through
Very busy we were surprised with amount of people there. Clean, social distances, masks required. Slot machines busy,More
324maureeng
Very busy we were surprised with amount of people there. Clean, social distances, masks required. Slot machines busy,