Horseshoe Council Bluffs Casino

One of the restrooms has been under repair for over a year, only one place to eat with a “limited” menu besides the steakhouse. The sports book has no place to eat or drink. Ameristar is a far better choice. When the casinos in Omaha open I hope they visit this dump and take note in where they can pull customers from.

Never would I ever believe a hotel with the name Cesars would be of sure poor overall issues.First the staff really hates there jobs, other than the bellman the staff continuously showed and expressed the over worked conditions.The hotel itself was very dirty and poorly maintained, the rooms the common areas inside and out.The rooms were so bad from the smell and the lack of maintence, We had to change rooms twice because of either smell or the sheets were stained really bad. I would assume the housekeeping dept. would have a person to inspect the rooms before renting, in this case not.The outside of the hotel looked like a constuction zone with concrete baricades every were with no signs of work, we assumed maybe for the concert venue. Overall it felt like a Days Inn.

I have been going to the Horseshoe since it opened. Every year there is less offered from this casino. The card system offers less while making it harder and harder to attain the higher tiers. Free play is a joke now. I decided to test the system by switching from table games to slots and from 25c to 1.00 machines. I have been playing them for about three months now and my free play is still $5.00. What a joke. Like 5 dollars is going to entice me to come to the casino. There are some dealers there at the tables are either cold fish in that they are like statues and some that are out and out rude. There are still a feww that are great. They show empathy when you lose and are glad when you win. While remaining professional they have a personality that promotes fun. Comparing the casino from when it opened to today is sad. They have let the gamblers down because they treat you like dollar bills instead of valued customers

In my 26 years of life i had never experienced racism , well last night was a first one and i did not expect it to be at a casino where i had dinner reservations. I will Never go back .

Typical Caesars property. Nothing spectacular. Slots and table games alike are quick to take your money.