Horseshoe Council Bluffs Casino

Slots are SUPER tight and I spend hundreds of dollars when I go! NO servers! The half-naked ladies as the table guys call them, only serve the tables and they ignore or use trainers on the slots who take 1 hour or more to serve you a drink! Very sexist casino! They wait on and serve drunk males ALL THE TIME, but if a woman is drunk or spills a drink, they throw HER OUT! The female cops are like really rough guys who hate women and wear their handcuffs like S&M females! They usher drunk table guys who have lots of moolah to the cashier drunk....but watch out if you're a female or a slot player....they WANT to throw you OUT! Go to Vegas! Go to Des Moines! Go anywhere but here! It is hell and they threaten you, they don't pay squatt, They threaten your free speech with going to JAIL! Yes, they are gals who NEVER got dates!The Binion restaurant costs $200 for two and it is terrible! We have credits so we don't pay for their restaurant and we don't want to eat here! You have to buy your own bread or salad....Harrahs's is BETTER! SO BAD! All of the good staff quit and all the drudge remains! We are Seven Stars! AND We are treated badly by all the trailer trash staff they have....so guess how the "average" player is treated! Their once a month drawings are laughable.....they draw for $500 Casey's gift cards or Target gift cards and call that a $500,000 drawing! SO many people travel for these LYING drawings and and SO disappointed! I go to Vegas three times a year and ONLY go to this hole in the wall, when nothing else is available. No use becoming a SEVEN STAR, because they don't even serve food in the club anymore and have NO BENEFITS in town! Go to Kanas City or Des Moines because the HORSESHOE totally sucks!!!!! They don't pay and you can't play unless you have HUNDREDS of dollars, which we do, but most people don't! Watch out for the scary, ugly, cops they have at night who love to use their considerable weight to throw after dark.......ugliest casino staff I've EVER seen!

Despite the marketing claim, this casino is average to below average to other places I’ve been. I saw they had a fairly high rated buffet but then found out it’s on the casino floor, so nobody under 21 allowed. That’s a poor design as most places will have something right outside the casino, as I was going to take my wife and daughter. So they lost that sale and we went somewhere else for dinner.For the actual gambling, the slot machine selection wasn’t great and since I was getting tired of inhaling smoke, I followed the signs to the non-smoking casino and it led me to a closed room so much for that. For the slots, while I don’t expect to come out ahead, usually I can make my money last for a bit. I was playing the quarter slots and I went through $40 pretty fast after a few different machines so it did a good job in taking away money.The topper was when I took a break in the sportsbook. There was a big display scrolling news and it kept saying the Nationals beat the Brewers 8-6. That didn’t seem right and sure enough, I got a notification on my phone that the Brewers were playing the Giants. I was curious and looked it up and they played on June 11 and it was July 16! So why are they showing scores from a game over a month ago? At this point I got out of there and won’t be back to this or any other Horseshoe casino.

In the middle of playing wheel of Fortune and about to collect on a jackpot the machine “randomly “spazzed out and blanked out then restarted only to take all of my money. It really wasn’t about the money it was the fact of the matter that once the machine saw I was on a roll and almost hit a jackpot it restarted itself. Go to any casino other than this one totally disappointed in the whole Caesars experience in the Omaha area. Oh well we are on our way to Ameristar

So the you see has been broken for 2 years and all they do is put the trash can over it ! I have said something to management several time and they said leave ! So today I said I was not coming back till they fixed it and management said good buy and don't come back so that's what I'm going to do !! And I will tell everyone and post it every where I can they treat me like that and I will return the favor!!!!!!

Stayed at the RV portion of the casino without any issues, actually the security checked on us by phone to make sure that we were OK since we were two eldery woman traveling alone. The showers were clean and security also purrused the parking lot several times a night which eased our minds. With regard to the bartender with the long dark hair.........your attitude "Sucked" and if service industry is not to your liking I sugguest you get another job. I asked the manager when I was checking out what her name was and he said he did not know. So much for checking into the problem. .I would stay there again just make sure you have your own happy hour somewhere else.