Horseshoe Hammond

No hotel here but easy to get to. Great variety of machines and a pretty good buffet which is a bit pricey if you don't have comps and only opens at 3pm. Staff is great.

The reasons I return are Total Rewards workers, Norma & the little woman(forgive me for not knowing her name). They have always been professional & respectful through all my card levels. Slot Attendant Bryan actually talks & appears to care when I see him. Host person Mari is always rushing to a customer, but always stops when someone calls her their way, even if its only for a hug. The Gift Center person, the young Black American man isn't rushing his line down, he works so swiftly to make sure his customers aren't waiting. Still, with a SMILE.

The Heritage buffet casino is a great place to eat it helps you plan any event if you take anyone out to eat you have multiple choices of food so you can't go wrong far as the gambling part I'm not so sure I stopped going years ago because I was not winning any money that went to spend weekend and nothing has changed looking for other casinos least I have fun winning if I decide to play it back but not just losing the whole time.

The Carpets smell like mildew. Too many homeless people hanging out in there. Dull, gloomy outdated, and depressing décor. There are places where security can not be seen. It makes it easy for beggars to approach you. The Homeless people have strong odors. They sit and use less than $5 on the machines but don't play it. They try to make conversation with you to pitch their need to you. I find that gross and uncomfortable. The machines look dirty. Ashes left on them and as well as on the seat and floors. The Casino should offer gloves to touch those dirty machines.

Always have fun with friends. Exciting place. The employees are very friendly and even other people visiting the Horseshoe make it exciting