Horseshoe Hammond

In order to attend any show or concert at The Venue (which is located in Horseshoe Casino in Hammond), you have to walk through the entire smoke-filled, horrible-smelling casino. This is the second time I’ve been here for a concert and I now remember how awful getting to the show can be. THEN, as a massive audience exits, you would think they would have some sort of plan for leaving the parking garage—instead it’s complete chaos. Either the parking garage needs a new design or they need people directing traffic. I sat in my car for over an hour last night trying to leave the parking garage.

No places to eat. No choctaw waitresses. No room service. Vending machines on halls take your money just like slot machines. Concierge turned out to be a computer and was absolutely no help at all. Room was nice. Food prices high for quality. Seemed like all hotel and casino employees very nice.

Last Sunday, I took my 93 year old mother to The Horseshow Casino in Hammpnd, IN We were playing for about 1 1/2 hours and my mom went to change machines and the receipt printed incompletely. The value of the ticket was not shown. She started out with a $100.00 bill so she could keep track of how much she won or lost on just one tickets. After sitting and watching countless employees and managers open the machine and try to figure out what happened and constantly asking here if she had any other tickets in her pockets, they FINALLY paid her the $94.45 due her after we sat there 3 hours and they offered her no comp for her troubles. I doubt she will ever want to go back to this casino again.

This is a truly beautiful casino...I mean, all high-end decor and gorgeous gold lighting...just being in this place is a treat. I feel like asking...who's your decorator! I also enjoy the attractive food/buffet/eatery place right in the casino. (Good pizza)! My husband plays craps...he has won a few times and lost as well, but that's just the nature of the game. This casino also offers bubble craps, roulette and blackjack machines. Everyone involved in this place was super nice, polite and friendly. Also.. we didn't have too far of a walk from the parking garage, which is a plus.

If I could give it a negative I would. I was soo embarrassed I will NEVER return. They need better security