Horseshoe Hammond

Last Sunday, I took my 93 year old mother to The Horseshow Casino in Hammpnd, IN We were playing for about 1 1/2 hours and my mom went to change machines and the receipt printed incompletely. The value of the ticket was not shown. She started out with a $100.00 bill so she could keep track of how much she won or lost on just one tickets. After sitting and watching countless employees and managers open the machine and try to figure out what happened and constantly asking here if she had any other tickets in her pockets, they FINALLY paid her the $94.45 due her after we sat there 3 hours and they offered her no comp for her troubles. I doubt she will ever want to go back to this casino again.

This is a truly beautiful casino...I mean, all high-end decor and gorgeous gold lighting...just being in this place is a treat. I feel like asking...who's your decorator! I also enjoy the attractive food/buffet/eatery place right in the casino. (Good pizza)! My husband plays craps...he has won a few times and lost as well, but that's just the nature of the game. This casino also offers bubble craps, roulette and blackjack machines. Everyone involved in this place was super nice, polite and friendly. Also.. we didn't have too far of a walk from the parking garage, which is a plus.

If I could give it a negative I would. I was soo embarrassed I will NEVER return. They need better security

I have invested a lot of funds into this place and I will win over $100,000 my next visit to the horseshoe Hammond casino!!!!!

Don't go there, especially, to play poker. I waited, waited for about 2 hours even if I was first one to get called. All they said dealer has to go home and the poker room is closed on Friday, Saturday, and Sunday. It looks like the poker room takes advantage on this pandemic to get their unfair benefits like take off on the weekend, etc.