Horseshoe Southern Indiana Hotel and Casino

I suffer from panic and anxiety being able to go out at 3am and have some "normal" people fun is wonderful. Employees are just as nice and friendly early morning as, I assume, any other time. Everything is clean and there are so many fun and exciting slots to play.

The room was so dirty & dusty, even an earring back on the floor in front of the dresser, a pair of stockings in the closet just yuck. The comforter was so old & over washed the stuffing was in hard matted up balls. See pictures I have attached of dirt & comforter. Food orders were messed up. Very long walk to everything especially the casino. The casino was a great place to go if you like losing, very poor returns on the games. I don’t go expecting to get rich but I hate running through hundreds of dollars so fast you can’t enjoy the games. I understand they are doing a lot of construction I just hope when it’s done they do better with housekeeping and customer service.

Hotel - dated, cost - hidden fees, dinning options - limited, poker room officials - rude. I literally waited 45 minutes to pay $16 for a cheeseburger! Poker tournament entry fees posted incorrectly on website and on calendar in the casino. Poker is apparently for local regulars only.

My trips to the horseshoe I normally excellent but my last one wasn't a good one just some issues with my room but overall Horseshoe Southern Indiana a good property to visit for families as well as couples the service at the property is normally excellent go visit you'll have a good time with friendly service also the food is excellent at smoking Ryan Jack Binion's is a bonus they must have experience

The hotel rooms including bath rooms are always clean, comfy and well stocked, The hotel and housekeeping staph are always willing to accommodate requests. Need something...just ask. The walk from hotel to boat and back to hotel is lengthy, but there is shuttle service for part of the way. Which is appreciated,