Horseshoe Tunica Hotel & Casino

Had someone beating on the door at 4:00am. Woke us up after only couple hours sleep. Never got back to sleep. Bad trip for a Birthday. Got over there about 7:00pm and checked in and after walking forever to get to our room, neither key would open the door. Then went down gonna eat and the kiosk was broken to where I was gonna get meal comps. So went to table gaming area and talk to pit boss and after her checking she said I had been to their properties in quite some time. I told her I had just stayed four days in Las Vegas in mid December and stay at Caesars and played there everyday. They said that didn't count. I ask if they was not part of Caesars and they said yes. I said why is it that y'all comped me a room on Friday and said I could also have Saturday but you couldn't comp me two buffets? Made for a very bad visit. I paid for our buffet out of my pocket. And was so upset I was in no mood to gamble so we walked around and walked across the street until about 11:30 at which time we returned to the room and watched a movie for couple hours then tried to get some sleep only to be waken buy some vigorously pounding on our door. I thought the was tearing down the door and coming in. I hollered and they quit and I guess they left.

My first visit to horseshoe, we had a wonderful experience. Lots of slots, my favorite table game (3card poker), great food, you must try the 8 oz. Burgers. The staff was great, I will highly recommended, to all family and friends.

Enjoyed our stay. Room was nice except we had no coffee pot in roomfor our morning coffee. Was told hotel had partnered with Starbucks and all coffee pots were removed from rooms. Mistake!! Who wants to leave their room to have their morning coffee. What should have happened is Starbucks should have provided the coffee for the pots in the rooms!!

We have been 3 times now. This trip was not any better. Ended up going next door to another casino. Staff are not happy. Rude to patrons at times. Not knowledgeable when inquire about rewards points etc. We went on Sunday for our anniversary we went to eat after 9pm when several restaurants were to be open. None were. We were told to go next door to Golstrike on several occasions for food and for gambling by several staff.

We walked over there after a terrible check-in at Goldstrike and were given a room immediately by Charles Johnson. He was our executive host that met us on the floor the last time we were at the casino and has been very attentive to our requests. He was very courteous and worked with us and even ended up giving us a suite! We were checked in by a very kind lady at the front desk, her name was Madelyn. She gave us all the information we needed. The whole process took less than 10 minutes from start to finish. She was very positive and smiling the whole time. The room itself was beautiful with a great view. After a few hours spent on the floor, we stopped by the 8oz Burger bar for dinner and it was absolutely amazing! It is made fresh while you wait and is nothing like the stale and tasteless food you get at the Goldstrike. We've been going to Goldstrike for four years but will not be going back again. Their customer service has gone down the toilet and even if you have a reservation, they make it very difficult to check in and get a room. The Horseshoe was a wonderful experience from beginning to end.