Horseshoe Tunica Hotel & Casino

I’ve never written a hotel review before but this place was SO bad I can’t help myself. We stopped here to stay the night before heading to Tennessee. I’ve never in my life stayed in a casino property that is so poorly taken care of. We had a room on the second floor. It was like a maze getting to the room, and the further in you get, the worse it gets. Everything smelled like cigarettes, including our non-smoking room. The paint and wallpaper is peeling in every hallway. The ceiling is peeling as well. On top of being outdated, our room was dark and dingy and literally covered in dust. The phone and night stand looks like it hasn’t been wiped or cleaned off in literally months and had thick layers of dust. Not surprising that we woke up congested. The beds didn’t have actual fitted sheets, just flat sheets kind of tucked in to the mattress. The bathroom has weird yellow lighting and is way too dark, probably to hide the filth, plus the ceiling is peeling away. No real shower curtain liner and the curtain itself is too short so water gets everywhere. I could go on and on! I’m shocked that Caesar’s even associates their name with this property. For $250 a night, I would at the very least expect a clean room. I would’ve been better off staying in a motel 6. I’m glad it was only a 1 night stay because I wouldn’t have lasted any longer. We could not get out of there faster the next morning! Never again!

I like to stay at Horseshoe because we like to gamble there at night. But this time the bathtub had dried hair in it. The freezer needed to be defrosted and there are 3 lights in the bathroom but only 1 in the main area. The second lamp had such a dim bulb that it wasn’t worth turning on. I know there is no housekeeping service but there was a bag of trash in the hall for 2 days. They either need to hire more help, or make sure the housekeepers the employ are doing their jobs!

Upon arrival to my room the carpet in the hallways hadn't been vacuumed and I was there for 4 nights and they still hadn't vacuumed. The walls need to be painted. Once I made it to my room the door was damaged, but we didn't complain. My room only had 1 garbage can. I had a leak in my shower which was fixed promptly. The ice machine on the second floor had been down over six months cause I was there in April and we have to be inconvenienced by going to the third floor. I spoke to the front desk and was comped a nights stay. I'm thankful for that, but hope that the property will get some touch up cause it is needed badly.

At check-in, put a card on file so that I was able to access the free WIFI. I was assured it wouldn't charge my card (it was paid for by my company and company card was on file). After taking out 73 dollars over several increments, I guess they finally got their money. Horrid rooms, broken glass above my door, waited for my "Final Destination" moment. Cracked paint, peeling walls, and pretty sure there was mold in my shower. Constant trips to the counter to fix my keys. Two staff members were nice, other than that, all attitude. Pretty sure our conferences WON'T be held here anymore.

My husband and I decided to visit at the last minute. We were happy to find a really good rate for our one night stay. Check-in was a breeze and the room was lovely. The bed was very comfortable and the room was more than I expected. The only thing was there were several stray hairs around the room. In the bed. In the shower. It wasn’t worth complaining about but housekeeping should do a better job at making sure those aren’t left behind. Overall our stay was great and we would visit again.