Horseshoe Tunica Hotel & Casino

I made reservations 3 weeks in advance. When I got there the room I asked for was terrible. They said it was a deluxe room, no way it was like a motel 6 room air conditioner/heater was under the window. The bathroom was so small it was not good. Had to ask for room service then they just put towels on a chair did not clean bathroom. If you get a room on 3rd floor with four #'s you will know what I am talking about. On the brighter side I did eat at the steak house both nights it was great. I am a diamond and they would not change my room.

Hotel so old and outdated rooms. Booked non smoking room, drove 7 hours get there on my birthday and had to stay in a smoking room and handicap room regardless. They said that’s all they had! Didn’t care at all that my husband has asthma. Woke up every morning to neighbor smoking like a freight train and neither of us could breathe. Horrible experience. Tunica is a thing of the past. Half of the casinos are closed down and abandoned. Slots extremely tight because they are trying to stay afloat. Just horrible birthday experience. DO NOT GO! STAY AWAY!!

I reserve a king non-smoking. Upon arrival I was given a double smoking that was in need of a bad cleaning. When we complained I was told that is all we have. Never again. Server was horrible at the buffet until it was time to leave and then they wanted a tip.

Things have changed a lot since I was last at the Horseshoe a few months ago. Mostly for the better. The room was excellent and very large. It had the softest bed and snuggly bedding and I slept better than I ever had in a hotel. If you skip the housekeeping, they will credit you with $10 on your player's card. You can still ask for clean towels, etc.The gambling was about as usual, although not nearly as many people were there this trip. The casino nearly seemed empty. It livened up towards the weekend.The only complaint I had was that the buffet was not open for lunch. I had coupons for free buffets and couldn't use them, even though the coupon said it was open from 11 - 3 for lunch. They about force you to use one of their other restaurant outlets unless you want to leave the property for lunch.The casino host said JB's cafe would take my mail coupon for lunch for a limit of $15. so I ate lunch there. I ordered the Club Sandwich. DO NOT ORDER THIS unless you are starving, or have another person with you to help you eat it. It was delicious and came with fries. It was HUGE!!! The staff was friendly also, and I enjoyed the sandwich, but it still was not the buffet . And I found out that instead of using my coupon, they deducted 1400 points from my player's card. When I explained that to the casino host, she was nice enough to get the points back on my card.(BTW, the Goldstrike doesn't have a lunch buffet anymore either).The table game dealers and pit bosses were extremely helpful and friendly. Andy, a pit boss, was extremely helpful and friendly. Also, the craps and baccarat dealers.I enjoyed my 3 night stay and will be returning again asap.

We had a very good time. The people where soooo friendly and entertaining. Did not win any money but that is ok. Good comps !!!! Food at location was good. By far JB's is the place for breakfast and lunch.