Horseshoe Tunica Hotel & Casino

We booked 2 rooms, there were 4 person per room and only 2 bath towels on each room. We requested 5 times extra towel, which they never brough to any of the rooms. Also we requested Non Smoking room and one of the room smell like previous guest smoke marijuana in that room. Starbucks employees are allways in bad mood and getting orders wrong and they dont even care about it. Front desk people are in bad mood too, we told them about the towels and their answer was "they will get them to you when they can" but didnt even bother to call hpusekeeping or anything. Worse place to stay. Never going back to this hotel

Quiet trip. You can get a lot of rest here. Lowkey casino action. Not many food choices. Ribs at JBs restaurant really tough. Rooms in need of updates but was clean. Staff very friendly. No trouble with being overcrowded.

Air conditioning was broke in the room , pool was full a pond arriving in 10 hours leaked in to the casino , staff rude and drinks were watered down . Was aaked at 11:30 at night to leave my room to fix air conditioning and never comp anything for the inconvenience. Manager at desk very rude and unprofessional in handling any complaints pertaining to the inconvenience, no coffee in rooms had to pay 12 dollars every morning at cafe for 2 cups of coffee. Whole experience was disappointing

We enjoyed our stay. The room was excellent and the Steakhouse food was great. The room was first class. We wern,t lucky but liked the video poker pay scale. We took of a free room offer but it wasn,t free they charged us $17.00 for resort tax. We thought free was free but it was worth the charge.

Arrived at 4pm at our check in time was told our room wasn’t ready and couldn’t provide a check in time! Long story short after the “hotel supervisor” being very rude and unprofessional we ended up having to wait till approximately 8:30pm before we had a room!