Horseshoe Tunica Hotel & Casino

We recently stayed 3 nights at Horseshoe Tunica. We had a king room on the 9th floor. The bed and pillows were comfortable, the room was clean, and we thoroughly enjoyed our stay. We normally play during the week, but visited during a weekend period this stay. Excellent service.

I’ve been coming here for over twenty years and it has definitely decreased in quality of food and service. The food is so over priced and taste like it has been heated up from the day before. The gym is always out of service and they don’t try to make arrangements with other hotels. Casino employees in the total rewards section are a complete embarrassment. It takes way too much time to get funds or cash in your chips. Most time there is one person working.Recommend trying a different venue, Tunica is on downward spiral.

Could order movies in the room. was told by front desk it was out for 30 minutes called back 3 times after 30 mins and was told mgr would call me never did In the end I went to sleep without watching a movie (counting cards movie) but it s ok just not what I would've expected

Great staff working in a very tired casino. Minimal food choices and practically NO SHOPPING. Caesars should be embarrassed to have this casino in their stable. No reason to go out of your way to visit Horseshoe Casino in Tunica. Basic hotel room are disgusting. I could extend my arms in hallway walking to room and touch both dides of wall. My room was old and depressing and had a "view" of a concrete wall. I asked to be moved to a room with a view and got another room with a brick wall view. This room was much nicer and earned a solid 3 stars. Note: there is NO housekeeping during any length for your stay; must call Front Desk for new towels, kleenex, etc. I'm sorry, I don't care what your reward program is - this is a hotel/casino that will make you change away from Caesar's!!! Oh, I was there first week of December, so I was not during a busy time. Think how bad your service will be during any busy period.

The "resort" seems to be on it's last legs. Very few folks in the Casino to subsidize anything. No buffet. $5 can of Bud. Gym is used for storage. Parking lot empty. I showed up after dark after a long day on the motorcycle and went in to ask if they had a Veterans or AARP discount. Desk lady said I had to call a phone number to get a discount, she couldn't do it. I was on the phone for 30 minutes with a lady I could barely understand who kept asking my arrival time and I kept saying, "I am OUT FRONT waiting to check in!" All that for no discount. Veterans have to use the website (to prevent fraud, which I understand) and AARP rate was all sold out. All I wanted was a buffet and a gym to work it off...