Horseshoe Tunica Hotel & Casino

We started off with getting a marketing piece in the mail offering 2 tickets to a concert, I called to book within a couple of days to claim them and were told they’re we’re non left. At that point I got online and was able to purchase them. (Concert was great!) ....so we booked the room over a month in advance for a non smoking room. When we arrived our room smelled like cigarette smoke the entire weekend which was not fun. It was very dated and sheets had what appeared to be makeup on them. On couple told us they had to be moved due to roaches!! Dining we went to the buffet paid $40 and did not have a very good selection at all. We’ve visited many casino locations this was the worst. Later that evening we book reservations for jack binions steakhouse where we literally sat for 2 hours waiting on our food our server came to the table twice and that was it. There were only 4 tables full 3 of which were all complaining about the service. Finally we got our food it had been sitting under the heat lamps and were dried out and over cooked. Did not eat them and sent them back. We then went and found a manager that gave us the response “I know how you feel I’ve been managing here and the buffet all day”. And did nothing then the server had the nerve to ask for my players card to charge one meal to and gave us a bill for $63 for the other. The casino itself was dirty and the tables were not taken care of by the staff. Some of the dealers personalities were good others were horrible and acted as if we were an inconvenience. The pit bosses were great had no complaints with them. Most other casinos I’ve stayed at make sure everything it a good experience to keep you coming back, but this one I will never return to.

Had a great time as always. We go to the Horseshoe at least three times in a year. Our Host Yyvette Whiteside is the best. Even when I call her at the last minute needing a room. And the concerts there are always great too.

Stayed one night with points. Nice room with free coffee at the Starbucks.Bed was comfy and ample closet space. Nice TV if you are not gambling. Quiet room. hotel hallways are long..so ask for a room near an elevator if you don't want to walk

We had a blast! We stayed in a suite that was absolutely awesome and the food was awesome, as well. We went for a weekend getaway. The room was extremely clean and well decorated. The staff was very friendly. The buffet is amazing. I brought home a couple hundred dollars more than I took as well. So I couldn’t have asked for a better time. I look forward to going back soon.

This is the 2nd time we have stayed at the Horseshoe in Tunica. We were there for a concert. In my opinion, Horseshoe needs to upgrade their rooms. The hallways were dirty. Dirty dishes in the hallways, random trash, dirty towels. Multiple times we saw hotel workers walk past those items and never even thought to pick them up. The bathrooms are very old and need to be updated. The pillow cases on our beds were visibly dirty. Looked like there was makeup on them. It was obvious that the beds were made and sheets were not changed. Internet access was horrible. Tried to login into the wifi and it never worked. Unfortunately there are not many options for staying in Tunica for concert venues. You woul think that with ALL THE MONEY the hotel racks in with gambling, that they would use some of it to update their hotel for guests.