Horseshoe Tunica Hotel & Casino

From the moment we arrived, Horseshoe staff was pleasant and helpful! In particular the front desk really made our stay enjoyable! Thanks! The employees were all trained on Covid and provided great service while adhering to the safety guidelines. The food was good (great burgers) and the bartenders were all friendly! Nice and relaxing! Thanks!

Hotel lobby in general was beautiful, however, the hallway to our room was filthy. Trash and personal items such as used q tips were lining the hall as well as food debris. Once entering the room at first glance it was an okay room nothing spectacular. Place our bags in room went straight to casino. When returning to room after hours of gambling on the floor (got there around 5pm came back to room around 4am) to notice the toilet was broken, shower was filthy and room as well... dirt an inch thick on the headboard, stain on sheets and dirt an inch thick on the AC unit. Needless to say the staff downstairs was virtuous and said they’d check it out after we left no they could not go in the room while we were there box of COVID-19. So that leaves us with no apologies or even knowing if they listen to our complaints of the room being far under par for what you pay and spend there gambling.

Where do I start? The check in process was pretty bad. We had specifically requested a higher floor close to the elevator upon making our reservation. However, when we checked in we were told that there were no rooms available on a higher floor which clearly was a bold face lie! So instead we were given a room on the 2nd floor that was 2 miles from the elevator it seemed! After the first night we were awaken at 8am by a lot of construction noise going on right outside our window. This went on for hours on end! On top of that the toilet was too low to the ground. There was barely enough room on the toilet seat to wipe your ass! So ridiculous!

My very first visit here was terrible. The room was outrageously dirty and looked like the fixtures needed to be replaced and some repairs were needed. This is my 3rd visit since and my experiences seem to be getting better. But there seems to always be something. I am not sure how online reservations work but my wife and I decided to go to Horseshoe Tunica at last minute on 3 July 2020. We booked a 2 queen smoking @ approximately 6pm EST. Called to make sure my room would be saved because we were traveling 7+ hours. I was told yes it would be, plus they have my credit card to charge me if I don't show up. I was advised to type my arrival time in the comment box when I make my reservation. We arrived about 2am CST and were told "we don't have that type room available" We were given a 2 queen non smoking "pet room". The room was complimentary so I wasn't mad just suffered a bit because the suck part is I have animal allergies...THEN I STARTED TO WONDER....If I ask for a certain type of room online, I give you my credit card, agree to cancellation policy/ terms and conditions and explain to you what time I will be arriving....why would you give my room away? Why bother to ask what type of room a person wants if you are going to give them what you want them to have whether they arrive at 3pm or 3am? Checkout isn't until 11am so how long I use the room is my choice, but the room is reserved or paid for one way or another.....so I thought????

Wife and I stayed here to relax and have fun. The staff was extremely friendly and helpful. We felt very safe staying here. Their COVID-19 cleaning procedure was spot on. We will definitely stay here again. Thanks