Horseshoe Tunica Hotel & Casino

We were seated immediately. That is the extent of our interaction with anyone! We sat there for 15 minutes and not one person came to take an order for drinks, say hello, or I will be right with you. We left and walked to 8 oz Burger. I had the Rueben. It was good. My husband had the crispy chicken with fries and liked it. We ordered and ate within 30 minutes.

We booked two nights 3 weeks ago, requesting an early check-in we arrived at 9:00 a.m. and let them know that we were there, we didn't get to a room until 6:00 pm when we get to our room the door is busted can't lock it and the toilet seat was broke and dirty trash cans. So we call downstairs and they said we have to move or we're going to be charged so we carried all of our stuff back downstairs just to go back to the second floor. If you've ever been to this hotel you know that this hotel is amazed be prepared to walk to your room. Later on that night we went upstairs to change for dinner and all the hallway smelled like pot we called and complained and they came up with lemon air freshener to spray. Then when we went upstairs to go to bed there's dirty laundry in the hall. We asked the housekeeper where to get ice and they said there's nothing. We asked another guy that was staying and he said the only ice machinery is on the third floor. So if you stay in room 2179 when you shut the door look at the big gap under the door and beside the door you will notice that you can smell the pot coming underneath your door because you have a gap, ended up having to put towels on the floor to keep the smell from coming in.

It has been many years since I visited and stayed in Tunica...once one of the hottest casino destinations outside of Vegas and AC. The once beautiful hotel resorts with amenities like skeet shooting, top notch golf, high-end dining, and luxurious spa facilities currently either stand in rubble or are covered in vines and thistle. Only six resorts remain, and the Horseshoe is one of them.The Horseshoe, at one time, was considered one of the premier resorts in Tunica; its lobby area is still a testament to those glory days. Sadly, the rooms and their care don't garner the same attention as the lobby's marble floor. Per hotel COVID protocol, my room (3131) had the door sealed with the sanitized notice giving me a comforting sense that housekeeping had paid extra attention in the servicing of my room. Upon entry, I noticed caramel corn pieces in full view on the floor in front of the chair as well as a layer of dust on the bedside lamps (see photos). Promptly, I checked the bathroom and found nothing unclean on the counter, sink, tub, and commode. It was at that point, I made a decision not to alert the front desk to what I had found in the room. It should also be noted that, in addition to housekeeping issues, the bedside table lampshade was split open and some of the furniture was well worn beyond being kept in an "establishment of this class".The next morning, I entered the shower and began using one of the folded and presumably clean wash cloths provided by the hotel. As I began to wash my face, a large clump of long dark hair hung on my lips (see photo). In immediate disgust, I exited the shower and grabbed for a (folded and presumably clean) bath towel; upon unfolding, I noticed that the white towel was covered in black streaks (see photo). It was at this point that I did ring the front desk and spoke to the manager on duty; she responded genuinely and apologized profusely. I explained that I was here on business and did not expect anything for my trouble but did want someone in management to take note of the sheer lack of proper cleaning and inspection of the rooms. Upon checkout, I was informed that my resort fee had been waived.I stayed the following week at the MGM property (Gold Strike) located next door to Horseshoe; it did not disappoint and now appears to truly be the class of Tunica.

Put in a room that was full of dust. Did not have any wash cloths. Asked front desk. No response. Room falling apart. Bath tub was dirty ice on a different floor. No one knew where. Many many more problems. Will not go back there

I reserved a room for 2 nights and when I got there they told me they only have 1 night for me. If I wanted a extra night it will be $168.00. The blanket was dirty and the floor wasn't vacum. I tried to give my mom a early Mother's day gift.