Horseshoe Tunica Hotel & Casino

all staffs are friendly, security folks ,housekeepers even the clerk at diamond lunge, I have experienced too many good, professional work they had been done. keep it up. the personnel in buffet area are friendly and professional. the food handling is great and met requirement. Only issue is customers in hotel does not follow the rule since 2nd floor is non smoking zone I was waken up tow night in a row due inhaled the bad smoke..... I would like to have a big change to have strict regulation or hotel to be smoke free building

GORGEOUS accommodations! We were told that only smoking rooms were available, but got a nonsmoking room bcuz of a cancellation. Best room EVER!! To top it off, it wasn't in the booth in the back in the corner in the dark. It was close to the elevators.

Horseshoe Casino Hotel Tunica need to be updated, rooms look old and poor service. This trip was really disorganized, no one at the airport to give any information where to get the transportation to the hotel, when finally we found the tour bus to take to the hotel we waited almost 1 hr to leave the airport to the hotel. Unfortunately the casinos do not run anymore the shuttle service to other casinos so if you don't have a car you are stuck in one place.Coming back same disorganization, luggages were brought to the bus late so we waite almost 30 minutes on the bus. At the airport the bus stopped far way from the airline check in. Again no one told anyone any information. We had been in other trips and had been much more organized. Last time we will go to Tunica.

It was a great stay, what more can I say, clean rooms, comfy beds,, good hotel maids & staff It was close to Graceland , and that was what we wanted to visit and we enjoyed some of the other casinos that were nearby & the food in the restaurant & cafe was quite good

My parents were playing here and My mom and dad got separated and neither of them are able to walk a great distance by them selves and my mother uses a walker. Dad couldn't find her and went to the room. She looked for him till it give her out. She could not make it to the room her self and asked for help to call him as his phone was dead and they would not help her so they left her stranded. When I got there she was give out, thirsty and no way to contact my dad. Very upset that they would just leave her sitting. We had requested a room close to the elevator instead of telling me they don't have one they just gave the key and when dad went up it was all the way at end of the hall down a slope so made it hard for him to go back down when Mom was not in the room. Be Leary staying here if you are not in the best of health.