Horseshoe Tunica Hotel & Casino

The hotel is beautiful, but we got stuck in a shabby room. The room started off with only one set of towels for one person and the air did not work. We spent 2 nights sleeping in a 78+ degree room. Then I had to beg for compensation and then was only refunded my Resort fees. I dont feel as if they put enough effort into rectifying the situation. I stay in Tunica alot and this changed my whole outlook on ever staying at Horseshoe again.

Our family had a wonderful time during our stay. Everyone was so welcoming and polite. The hotel experience was excellent. I can't wait to return again.We will be planning a visit sometime in the Spring. Hope to see you soon!

all staffs are friendly, security folks ,housekeepers even the clerk at diamond lunge, I have experienced too many good, professional work they had been done. keep it up. the personnel in buffet area are friendly and professional. the food handling is great and met requirement. Only issue is customers in hotel does not follow the rule since 2nd floor is non smoking zone I was waken up tow night in a row due inhaled the bad smoke..... I would like to have a big change to have strict regulation or hotel to be smoke free building

GORGEOUS accommodations! We were told that only smoking rooms were available, but got a nonsmoking room bcuz of a cancellation. Best room EVER!! To top it off, it wasn't in the booth in the back in the corner in the dark. It was close to the elevators.

Horseshoe Casino Hotel Tunica need to be updated, rooms look old and poor service. This trip was really disorganized, no one at the airport to give any information where to get the transportation to the hotel, when finally we found the tour bus to take to the hotel we waited almost 1 hr to leave the airport to the hotel. Unfortunately the casinos do not run anymore the shuttle service to other casinos so if you don't have a car you are stuck in one place.Coming back same disorganization, luggages were brought to the bus late so we waite almost 30 minutes on the bus. At the airport the bus stopped far way from the airline check in. Again no one told anyone any information. We had been in other trips and had been much more organized. Last time we will go to Tunica.