Horseshoe Tunica Hotel & Casino

Let’s start with the walk from elevator to room... hot humid and mosquitos up in the hallway in a long walk of 500ft. Room key never worked and had to make long walk all the time. Internet never worked. Internet would kick me off daily. Called front desk and they started hanging up on me. Even talked to supervisor and she did the same. Weird I could log on to buddy’s room and internet would work fine. Worst customer hospitality I’ve ever been to. Southern hospitality doesn’t exist here. It’s a shame where tunica has gone. It will never be like Biloxi with true southern hospitality. Wish they’d knock down the horseshoe and bring back Harrah’s

Another great trip to Horseshoe Casino & Hotel in Tunica!! I attended the concert Elvis Elvis Elvis!! Super show and I am so glad I went!! I stayed all night and played in the casino for several hours too. Room was very clean and everyone was so nice.

Horseshoe knew a month in advance that I would be staying at their casino. When I arrived numerous people could not check in. The check in staff MSMITH2 had a nasty attitude. The worse part is if you were not a Five Star Member you had to wait in line for instance if I was in line at 3:00 and if Five Star Members walked up, I had to stay in line until they checked in first. Horseshoe and it's service is extremely unprofessional. I could not shower the next morning because the toilet and tub was flooded from the room next door.

Awesome room, excellent food either at Buffet or JBs food is great. Action is fun and exciting. Staff is very friendly.

We always enjoy our visits here. The rooms are nice and spacious and housekeeping is wonderful. I have found some good bargains in the shops they are. Wide variety of gaming available and my husband really enjoys the table games. The food at the buffet is delicious and the burgers are great at the burger place. Jack Binion steakhouse is one of the best steak houses I’ve ever eaten in during my travels. The nightly music they have there is very good and provides a nice break with some good music.