Horseshoe Tunica Hotel & Casino

I've been to servael horseshoe casinos. Find t2ou another casino . Staff was very rude, gave wrong info. Dealer made no attempts to make conversation or sanitize your hands before playing. Housekeeping brought dirty ash tray to our room. No comp coffee, had to buy after 8am. BAD BAD BAD

I wish I could give 0 stars. My boyfriend Jason and I stayed here for his birthday. The stay was fine until I saw a bedbug in our bed and the tub was filthy. Upon checking out we informed the front desk clerk and she called the supervisor. The supervisor acted like we were making everything up. I told her I had pictures and she refused to look at them and said they weren't good proof. The supervisor said an investigation had to be done and someone would call with results. No one called in 2 days so a 30 minute drive had to be taken back to Horseshoe. The same supervisor was on staff and she stated the investigation came back void, but a $40 refund could be done. Our 1 night stay was $144 so this was unacceptable. We had witnessed a guest before us get comped a free room and received future perks only because she didn't like how her room looked. The fact we had bed bugs and a filthy tub along with being treated unfairly was a disgrace! This was our 1st time staying at Horseshoe and because of this circumstance we will never go back again.

I’m a seven star player have been traveling to Tunica Horseshoe for years. Service has went down hill considerably Had an issue with water leak through our light above tub. A lot of water. Maintenance came said probably over flowing tub above us. Never came back had to wait over 24 hrs for it to stop. Never even told us if it was safe. My casino host has relocated In 4 days not one casino host approached me. Normally several would have. Lost my wallet and security seemed bothered by me even asking if one had been turned in. Extremely Rude. On a good note Binnions was wonderful as usual. Not sure what has happened to this place but I guess we will be staying at Gold strike next door from here on out. They seem to appreciate my patronage

My husband and I, along with my adult siblings and their spouses spent four nights at Horseshoe Tunica. We booked a King Premium room, and our room was spacious and clean. I read many reviews before our trip, and several complained because of the lack of housekeeping. We knew this prior to our trip and were prepared for that. The hotel is simply doing whatever they can to stay open and comply with Covid restrictions. A towel cart was brought around to trade used towels for fresh ones, which worked out fine. We are used to making our beds, and did not mind taking a few minutes each morning to make the bed and straighten up.There was hand sanitizer readily available in the lobby and throughout the property. The public areas were very clean and inviting.The staff was professional and friendly. We had dinner at the Burger restaurant one night and dinner at JB's, and both were good. I would definitely recommend Horseshoe Tunica and will definitely return.

We just happened across this town on our drive to Natchez, MS. We were searching for somewhere to stay because we couldn’t drive anymore. The Horseshoe was rated number 1 and had a great -during the week rate- for a suite so we booked it. Beautiful upper level room with really comfortable beds, loved the Starbucks in the lobby for morning coffee. The staff was friendly and there’s a couple of choices of places to eat in the Casino, I would definitely stay here again.