Arrived at 930pm to check in. I reserved a king non smoking about 2 months prior. They didn't have any kings available and offered me a double queen. I came by myself so i have no use for 2 beds oh well, but i still dont see the purpose of making reservations then.I get to my room to find that neither of my keys work. It might have been user error because after i got my new keys and they didn't work at first either I realized that if i inserted and removed them slowly, they were more likely to work on the first few tries....Get inside the room and start unpacking, went to put some snacks in my room fridge and it wasn't cold. It says on the front of the fridge that they intentionally leave it off and that i would need to turn it on. Ok great... but it was already turned on and set to a higher setting. I go back down to the front desk to tell them my fridge doesnt work and they said they would send someone. (i needed to get a drink as well)At about 1200 i was able to get a fridge swapped out and rather than going downstairs to play poker i went to sleep.Day 2I get up and eat some breakfast i ordered, cash in a tournament, and go back to my to lock my money in the safe in the room. The safe is reading low battery. After how day 1 has gone i wasnt about to put my money in the safe just for it to die so I called the front desk and they sent maintenance who was unable to get it to work after swapping the batteries. He called a locksmith and said he would come by later. While i was waiting I went to wash my hands and realized the room didn't have any soap. (Which I personally feel is kind of crazy considering all the changes theyve made because of the pandemic) called and asked for soap and they brought some up pretty quickly. The maintenace guy came back and offered a different room down the hall with a working safe so I took it. Get in and set down my stuff. Went to slide the door back in front of the safe and the thing just fell off as if someone had carefully placed it there in hope no one would notice. Lastly went to plug in my xbox and 3 of the 4 plugs by the tv didn't work.Important side notesBasic internet is included with your resort fee, for like $6 or $9 they offer something that im not sure is any different but they call it basic which is 5mbps, $21 for 30mbps.The spa is closed monday thru thursday and the fitness center is completely closed. I believe the " health protocol" section on their site is a general guideline for the chain because they go into detail on what they are doing to keep the fitness center clean. They promote ordering food from their app, delivery is like $8. They have removed the coffee maker and instead you get 2 little bottles of water.SubjectiveMy 1st room was decently clean (found some cheetos between the bed and table) as is my 2nd room but the second one has a faint smell of like wet dog. The front desk wasnt rude to me as other reviews have said but they were easily the least friendly staff ive interacted with, maintenance, housekeeping, security, dealers are all very nice. I feel like the maintenance needed is more than whatever staff they have can keep up with and I'm sure there areless now because of less business. I don't plan on ever coming back here unless this is my only option to play poker tournaments, which for now, it is. I feel nickeled and dime and its not worth it when there are other places that would value your business. You would think with the lack of business they would step up on customer service but it just keeps getting worse.
