Horseshoe Tunica Hotel & Casino

I never write reviews because I understand everyone can have a off day but this was beyond frustrating started off by arriving we had reservations already made for their pent house suite which I paid for dearly we check in told where I room was we walk in and it’s the basic king bedroom the walls has holes in them (I’m mad at myself now for not talking pictures) I was just so frustrated at the time so here we are I call down to the front desk to ask what was going on and and half way through me trying to explain the problem I was hung up on not once but twice finally after being transferred around 7 times I finally spoke to the manager she was kind and said she saw where we had rented a pent house suite and to give her a moment she would see what she could do for us! She called back asked me to meet her on the 6th floor where she showed me the room we actually had paid for the room was very nice for the size but as for as clean absolutely not but at this point I’ll take it we just wanted to start our vacation during the stay to toilet stopped flushing every time we would pass a worker, being from the south I was raised to always say hello or good afternoon noon a simple how are you, they would just look at as very rude! Then as if this isn’t enough we find out the casino has been closed since January which nothing on the site said anything about that! Also still at this point I wasn’t upset enough to get on here and write a review but after a long night of gambling the horseshoe Friday night Saturday morning we order food from the TV guide room service stated how much it would cost and estimated 30 mins we wait a hour so I call down to the front desk the rude lady on the phone laughed and said we don’t have room service I stated how I ordered though the option that continually popped up on our tv screen she laughed again and said yes we don’t have anything like that then hung up on me! After all of this the only thing the did to accommodate us was a $80 credit to the steak house we had reservations for already! Which was appreciated but with all the bad I for one do not believe that was enough! If you’re planning a trip you would be better off staying at the local motel 6! If I could rate below what is listed I would give negatives! Worst experience ever!!

My daughter and I stayed 2 nights (Wednesday and Thursday). Check in was great. They have put coffee pots back in the rooms again! YAY! We didn't like going to Starbucks in our PJ's to get our morning coffee. They must have listened to complaints. The room was normal. Clean, with usual amenities except that we had no remote control for the tv. I contacted the "virtual assistant" and they said someone would be up soon with one, but after 1/2 hour no one had come so we went gambling. On our return, had to contact them again about it and had one delivered in less than 5 minutes. We did not play the slots. The craps tables did terrible Wed. evening, but Thursday evening were much better. We also came back on Friday night and had fairly good luck, although they changed all the craps table limits to $10 and up. The pit boss, Andy, was once again, very friendly and helpful. All the dealers at the craps tables were knowledgeable and helpful.We ate our evening meals at the buffet Wed, Thu and Friday. The only time it was better than "poor" was the Seafood Buffet on Friday. The other 2 evenings the food was depleted and the entire restaurant was neglected and dilapidated. No one cleaned up any spilled gravies, sauces, etc. The selection was extremely poor. The Chinese area had dried out vegetables and the cook kept his back turned to the line, I suppose he was hoping no one would want him to cook anything for them. No noodles either. There was no shrimp of any kind, cold, hot or otherwise. No white meat chicken. I could go on and on about it. The dessert area I think was the worst. The ice cream toppings containers were down to crumbs, and there were cookie crumbs and messes everywhere. No cakes except a couple of cupcakes. 2 pieces of pie that had 1/2 of them broken off and lying forlornly on the plates. There were a few good looking chocolate covered eclairs that looked good, but were so dry that we couldn't choke them down.With so few servers and the newly installed self serve drink machines, the lines to get drinks was long.On Friday night, there was one busboy who was carefully cleaning around the chafing dishes and wiping everything down nicely. We even complimented him and gave him a tip for doing a good job. Things like that are noticed and appreciated by customers.I hate to complain when I really do like the Horseshoe (and always have) but I think constructive criticism can make things better.

The room rate was very expensive for the condition of the room. It was dusty and dated. The air conditioner leaked causing the floor to be wet. It had a Tiny bathroom with terrible lighting.The staff was very friendly and professional.

We came here to see Ron White and stayed 2 nights. The room was nice, clean, and quiet. All of the staff were extremely courteous and helpful. A very enjoyable stay. The 4th of July fireworks show was one of the best I have seen.

My stay was wonderful! The people are so nice, and I will definitely recommend Horseshoe Tunica to my friends! The beds are so comfy after a long night of playing poker and tables, and slots.