Horseshoe Tunica Hotel & Casino

I rated my stay a 5 Excellent due to friendless of staff. Hotel was wonderful. However your let slot machine give more bonuses not about winning it's having a good time. I lost so much money and didn't hit a bonus very often boring. Need clean slot machines better.

Rooms were not very clean. Pillows horrible to sleep on felt like bumps. Steak House service poor paid $150 for food that was not good. Slot machines very tight. Housekeeping never came in to bring towels next day. Lights in room is extremely poor it’s like you are in a CAVE!! Not a happy gambler in Tunica after traveling from Michigan.

Stayed 1 night as a quick getaway and room was reasonably priced. The good: rooms are very spacious, bed/sheets were clean and comfortable. The bad: Used towel left hanging on shower rod - despite all the emails from Caesars about their extra attention detail regarding coronavirus, somehow an obviously dirty towel gets left in a room for the next guest to find? The carpet had visible debris left and there was dust on every fixture. On top of that, there's little to no sound insulation in the rooms. We heard every door and footstep in the hall all night and the best part was being awoke at 5:30 am by the neighbor's alarm clock and then clearly hearing them get out of bed, urinate, and pass gas. We notified the front desk of the towel situation and, while friendly, the only offer was to have housekeeping "re-clean" the room - not exactly optimal at 10 pm when you're turning in for the night. We'll be taking our business elsewhere next time.

Our visit was great, room was very nice and clean. We would like to send Donisha Rice, our VIP Executive Host, she helped us tremendously, she was awesome!!!! Also the maid on duty the next day was a huge help in getting us more coffee, we are avid coffee drinkers, and she cane thru for us, I just hate I didn’t get her name!!!

Our room was great. The casino was busy but not overly crowded. We were comped the buffet it was good not great. Large variety but most of our food was not hot. The hotel, restaurant, and casino staff were all very friendly. We will definitely return.