We have stayed at Horseshoe many times. It's the best hotel in Tunica. We almost always stayed in a Premium room. This time we could only get a Deluxe Room on the second floor. The room was nice but the bathroom needed to be renovated. The shower/tub was old with dirty grout. The shower head was terrible with low water pressure and a weird shower spray. The water was only lukewarm. There was a shampoo dispenser mounted on the shower wall but because the shower is so narrow, we were each constantly bumping into it. The bathroom is too small for two people to use for getting ready in the morning. The bathroom had poor lighting and not enough light for putting on make-up. The bedroom area was too dark also; needed more lighting. Also, we had a problem one day of our stay. After being away from our room the entire day, we returned around 6:00pm to find that our room had not been cleaned/refreshed. We had no clean towels, the trash was full & we were out of toilet paper. We called Housekeeping and no one answered. We finally got in touch with the Front Desk after several tries and relayed our issue to a rude front desk attendant. We ended up talking in person to the Bell Captain, David, who immediately put us in contact with Loretta Snipes (Hotel Manager). Loretta was great. She arranged for our room to be cleaned that evening & it was done by the time we returned from dinner. Hats Off to both David & Loretta!!