Horseshoe Tunica Hotel & Casino

I guess my first problem starts with being charged a resort fee that included free WiFi but then only having the option to pay for WiFi when trying to apply it. Don’t try to ask anyone over the phone for help with that either because they won’t know. When I tried to call to inquire about my resort fee not actually including free WiFi I was transferred more than 10 times without any help. When I got to the billing department the woman I spoke with was very unhelpful and extremely unpleasant. I don’t mind paying a resort fee, I do every time I stay in Vegas, but I have an issue when it doesn’t actually include anything. Also, why would I need to make a local call in the middle of nowhere tunica? I could go on for days about how paper thin the walls were and hearing the man next door hack up secretions for hours every day and the countless times he was vomiting into the toilet all through the night.It will be M Life for next time, if only for customer service.

I just wish when I ask for a room close to the elevator I did not have to walk down that hill due to leg issues. Other than that I enjoyed my stay n the food was good. Need more ashtrays n the casino should be proud. I always come to horseshoe.

We drove several hours to stay at this casino, so we were tired and hungry and just wanted to relax and get some good food. A few disappointments, not sure we would stay again. Employees were not unfriendly but indifferent--cared less if they could help. Food was BIG disappointment!! Self serve with styrofoam and plastic so cheap could not cut a bun. Covid is an excuse for POOR Service and menu selection because many casinos and other restaurants are doing great. Recommend eating before you arrive.

Room smelled of STRONG cigarette smoke. Just spent two days at this hotel and was thoroughly disgusted with the cigarette smoke smell in the room. Tried to change rooms and was told that I could not do so because they were sold out both nights. They offered to spray the room which I gladly excepted, and a person came in and squirted some liquid three times on the carpet which did no good. Upon check out I complained to the check-in counter manager who offered to waive the resort fee but nothing else. I believe the fee for the room should have been waived in that we were not just unhappy with the room, it was totally unhealthy. We will never go back!

I have visited some property of Harrah's and Caesar, and had a great experience, but I can't say that for Horseshoe Tunica. Some of of the Front Desk Staff, Casino Drink Server, and Total Rewards Attendant were un professional. The rooms were dusty and certainly not clean with things behind the bed and unclean linens. I was very dissapointed , because it was my Mom's 75 Birthday and I was looking for positive memory. There are so negative things about this Resort, but I want to pinpoint, the positive things, the Supervisor in the Casino Drink Server, was very nice, and ensure we were treated with respect