Horseshoe Tunica Hotel & Casino

I go to Horseshoe often n I have never had a bad experience with the room or the personnel. My casino host named Heather is awesome! I am treated like royalty by the friendly staff. I love the way the facility is designed because it is very accessible. The dining areas are fantastic and the food is so delicious!!! I would recommend the Horseshoe to everyone.

I am handicapped but not in a wheelchair and requested a room as close to the elevator as possible. I walked and walked to get to the room, I even sat on the floor twice to rest along the way to discover that I was given a room as far as possible from the elevator (3211). I was so exhausted (MS) that by the time I reached my room I had no energy left to walk again that night to gamble. The atmosphere was toxic, never felt like a guest, I was treated like an intruder. The main hallway lined with kiosks where employees are so busy talking to each other that they give you stink-eye for intruding.

For starters it took 5 minutes of winding thru halls to get to our room. We were on a smoking floor and evidently the hotel has no problem with illegal drug use. All of our clothes stink of weed now and you could get a contact high just from the 5 minute walk to the room. The smell hit you as soon as you stepped off the elevator. The room wasn't bad except for it was so dark you couldn't see. There was only a dim light at the entrance and 2 bedside lamps. I used my phone flashlight to find stuff on the dresser and in drawers. It had a bar with a minute I fridge but no microwave to heat our food in. As far as cleanliness I give it a D. The first thing I found when I walked in the bathroom was a global of someone's weave that had come out. The stopper to the tub was also broke. I had to pick the stopper up and place it to the side so the tub would drain. The mattress was shifted off the bed almost a foot for some reason. We arrived on a Thursday and on Saturday housekeeping had still not came to our room to clean or being towels. On Saturday o heard the cleaning lady knock on a door and thinking it was my room she was knocking on I opened it. She asked me if I needed something and I told her that I thought it was my door she was knocking on so that she could clean. She looked at me like I was crazy and asked if I was wanting it cleaned. I told her we had been there since Thursday and it hadn't been cleaned or anything yet. She told me they only clean the rooms at checkout. Overall I give it a D. We will probably be going to stay at the Gold Strike or the Fitz next visit.

I had an unexpected trip to Mississippi come up and didn't know I would be in the area. I called and was very fortunate to get a room with short notice. Since I was close, I was hoping to get to cdrop by Horseshoe, have a meal, play some three card poker. I had a couple of guests with me that also played some too. Everyone was very nice and helpful. Room was great! Everything was top notch! I didn't win any money, but had a good overnight trip!

We were able to stay in one of their premium rooms. The room was clean and very spacious. The bed was wonderful. The hotel is very classy and upscale compared to the others in Tunica. Hope to stay here again.