Horseshoe Tunica Hotel & Casino

Arrived on 9 November 2022 and given room 3185 in the old section. Room had Moldy Odor, texted IVY twice with issue of Moldy Odor without resolve. Later went to front desk to complain of Moldy Odor. Was told that House Keeping would check it in the morning. Had a headache and informed gal at the front desk that Moldy Odor was causing my headache. Nothing was ever done about the MoldyOdor and I ended up having severe Sinus Congestion, productive cough, and headache by the time I left the hotel. I was sickfor 7 days after leaving and still have a cough. Customer Service is Zero at this establishment. Rather than moving me to another room, they have "The Process", a report filed with Security then reviewed by management. I was at this establishment during the summer. Mosquitoes were everywhere. I had some mosquitoes bites that iched for months. Gold Strike accross the driveway, had a few mosquitoes but nothing like the Horseshoe. Again, NO consideration for Customers at The Horseshoe.

We enjoyed our stay, it was abbreviated by impending bad weather. The hotel was very accommodating about our leaving early. The rooms are spacious and clean, could use more outlets, and a coffeemaker. My biggest complaint is smoking is allowed everywhere on the casino floor. The staff was very pleasant. At the tables, priority and conversation centers on locals. I came home with a $25 chip in my purse, still trying to arrange to return it and get my money. We donated plenty to cover it.

Several of us used to meet in Tunica about 4x a yr. This was our first post Covid trip back. Prices of everything way up, including rooms, food. Quality of everything way down. Forget buffets, valet, good food, free coffee coupons, a great poker room, Finn slots. Legends only open on weekends now. Gift shops only open when they feel like it. We travel with a coffee pot. Room keys quit working on 4th day and forget about rooms near elevator. Price on email confirmation and price charged were two different prices, and not in my favor. Taxes on rooms high as well as over $18 daily in resort fees. We left to eat at local restaurants such as the Blue and White in Tunica. On the 3rd day we drove to West Memphis and had a blast. Think twice and maybe a third or fourth time before booking travel to Tunica.

Very nice room and casino host was very nice . Thank you . I enjoyed the getaway, the gambling,the food, drinks, etc . I would definitely look forward to doing this again real soon. I enjoy the entire trip . Thanks again .

Just returned from a 2 night stay in a Premium Room at Horseshoe. Probably our one and only visit I am afraid. Probably last to Tunica.PROS:The room was huge and clean.Our room was close to the elevator/lobby.CONS:There is a huge "mirror wall" beside the bed. We are in our 60s We found this annoying.There is a television on the sink taking up A LOT of counter space. The room had 3 televisions. Why was it necessary to take up the counter space?The bathtub is huge with a HIGH side. Not for older people for sure (guess it's for 2 people, we are in our 60s)No coffeepot in the room and the Starbucks downstairs was closed afternoon/evenings.NO Food Options. Expensive Steak House.Need accessible plugs on both sides of the bed for charging your phone.The MAIN reason we probably will not be returning is that the slots are SUPER TIGHT.Both at Horseshoe & Gold Strike (which is right next door, easy walk). Neither of us won a thing, playing 2 nights. Guess the Tunica casinos are still trying to make-up for being closed during COVID??This casino is an hour farther away than Silver Star (MS) or the Alabama casinos and we probably want spend the extra time and gas to return.Did go see ELVIS one last time. If you stay here consider going to GRACELAND. It's only about a 30 min. drive away. If we hadn't done GRACELAND the whole trip would have been a BIG disappointment.