Horseshoe Tunica Hotel & Casino

Was very intimidated by xana something as she was very rude and seemed so angry at other players ahead of us in line to get comps for dinner, of course we were denied even tho my play said otherwise, we won't be back,The pool was nice,, didn't have to interact with employees

Chair with 4 legs was missing one leg. Light was broken. Not Enough light in the room. Bed covers were too light and uncomfortable.for sleeping. Food was expensive and not very good. Drinks in high limit slot room were very slow in arriving or never arrived.

The air conditioner would not keep up in the room. It either needed Freon or be replaced. Had cobwebs in the room. I put over 800 bucks in one machine downstairs and waited on a drink for over 30 min before i had to ask someone to get a drink. This was about 2am going into a Friday morning so it was not a lot of people on the floor. I played a few of the slots and then went to the craps table where I was not offered a drink. I gambled for over 8 hours. I was provided 2 free drinks and the other 12 I bought myself from the bar because I couldn’t get any service. They had two bartenders working. One bartender kept following the other around talking as she was passing drinks out on the floor. After gambling 3,000 bucks I figured it would be a lot better service.

Mistake booking this hotel. Room was not fully clean. Dusty nightstand and lamp shade, tub had grime around it , shower curtain was dark around the seam. I asked for the bathroom floor to be mopped and was told there was no housekeeping service unless I was checking out. But the casino bathrooms was spotless. I'm not sure why I was itching in my sleep, but my roommate did wake up with red marks on her arms. Because of the dust I was offered another room, but we didn't feel up to repacking, when the room could have been cleaned.

Excellent Customer Service. Clean Rooms, Very Safe, Great Food. Platinum Suites are the best. Hotel Clerk answer phone immediately if you need Anything. Free Parking. Starbucks. Jennifer at Hotel Desk went above and beyond to help me.