Horseshoe Tunica Hotel & Casino

Upon arrival to my room the carpet in the hallways hadn't been vacuumed and I was there for 4 nights and they still hadn't vacuumed. The walls need to be painted. Once I made it to my room the door was damaged, but we didn't complain. My room only had 1 garbage can. I had a leak in my shower which was fixed promptly. The ice machine on the second floor had been down over six months cause I was there in April and we have to be inconvenienced by going to the third floor. I spoke to the front desk and was comped a nights stay. I'm thankful for that, but hope that the property will get some touch up cause it is needed badly.

At check-in, put a card on file so that I was able to access the free WIFI. I was assured it wouldn't charge my card (it was paid for by my company and company card was on file). After taking out 73 dollars over several increments, I guess they finally got their money. Horrid rooms, broken glass above my door, waited for my "Final Destination" moment. Cracked paint, peeling walls, and pretty sure there was mold in my shower. Constant trips to the counter to fix my keys. Two staff members were nice, other than that, all attitude. Pretty sure our conferences WON'T be held here anymore.

My husband and I decided to visit at the last minute. We were happy to find a really good rate for our one night stay. Check-in was a breeze and the room was lovely. The bed was very comfortable and the room was more than I expected. The only thing was there were several stray hairs around the room. In the bed. In the shower. It wasn’t worth complaining about but housekeeping should do a better job at making sure those aren’t left behind. Overall our stay was great and we would visit again.

We had not been to Tunica for a couple of years since the Covid thing. But decided to do a mini road trip to Horseshoe Southern Indiana then on to Horseshoe Tunica. We use to get comp rooms, free play etc. but since we had not played/stayed for so long we no longer get this perk. So we decided to have fun, spend some money and re build our accounts.Now we did get a "Casino Rate" for our rooms so I have no complaint on that part. My complaint is that the Tunica property and staff have really gone down hill.On our arrival we were greeted in a friendly manner. I was given a King room Non Smoking as I had requested. When we hauled our suitcase and clothes to the room.. Imagine that.. the room keys do not work... so all the way back to the desk for new keys.. I ask the lady if perhaps there was a room a bit closer and her response was this was a close room.. I guess that she had never actually looked to see where these rooms are really located. Also she said maybe I had not kept the keycard in the lock long enough. DUH.. i do know how to use a keycard. If you put it in and the light shows red instead of green it means it was not programmed correctly. So she gives us 3 keycards this time to make sure at least one of them will work.Well we got back to the room, opened the door and saw a King room with NO chairs of any kind, NO desk, just a bed ,nightstands and a TV . OK this is pretty basic but we can live with this for one night. So I open the drapes and look out at the... nothing... just looking right into a wall and if I lean really far I can see a roof with AC units. Now if I had been given this room as a comp I would have not have anything to complain about. But I paid money for this no chair, no view of any kind room. I was ready to go back down to the desk and demand another room but the Wife said No... She had already walked the hallways too many times. We had driven too many hours in terrible rain storms she just wanted to get something to eat, play some slots and relax. After all she said it is only for one night, live with it.Bottom line, the bed was comfortable. The slots paid enough for us to break nearly even and provided several hours of entertainment. The meal at JBs café was not great but did provide a filling although badly overpriced meal.The impression I take away from this visit is that the hotel is badly in need of a remodel. The people need some customer service training. And the food service needs to step it up. Nothing in our stay would ever make me want to return. So sad to see how badly the Horseshoe and even the Gold Strike have degraded.

The concert was great. The hotel was good. The rooms were dark and my sheets were stained. Room service brought me up clean ones and threw them in my hand( as if I worked there). Overall I enjoyed myself.