Horseshoe Tunica Hotel & Casino

Had lots of fun at horseshoe casino on April 1st.Staff was friendly and helpful.We were able to get a late checkout since they had no rooms on friday at no extra charge.Ordered breakfast on Friday for a reasonable price and it was very good.

Place is an absolute disaster. Unsanitary, overpriced and packed with riff-raff. Totally unable to reach front desk staff. The casino is packed with unsavory people and unprofessional support staff. The food at the number eight hamburger is terrible. The Asian bistro starts at about $20 for food that is generic.

Rooms need a Coffee Maker! The food Service was terrific and the Food was Awful 👎they served me a baked potato 🥔 from maybe the day before 😡. I tossed it. Waitress took our $ Before our food came. She Never returned to the table!

Was wanting to take a two day vacation down to tunica for the first time to do a little gambling. Pulled up super excited but then found out getting into the room that I accidentally selected smoking room instead of non smoking. My fiancé has asthma so this was not going to work. I understand it was my fault but when I went down stairs I talked to a Male manager pleading to help me out. The manager didn’t even look up to talk to me just said we are booked up sorry can’t help. At that point I was fed up with the hotel service so we started looking at other hotels. But I remembered when checking in we had this awesome person name Darrion helping us out she was very friendly. As we were worrying about what we are going to do I saw Darrion. I said I would give it a shot so I went up and explained my situation and she said we def have a room for you to switch to. (This was 15 min after I asked the male manager) Needless to say Darrion saved the day she deserves a raise and to take the male managers job.

At check-in the CSR was nice and courteous, but I am disabled and I was put on the 3rd floor where I had to walk a long distance to my room. After check-in the staff was not very courteous or attentive to guest needs. Housekeeping was horrible, I couldn't get more towels as needed while staying 3 days, I will never stay at this location again.