Horseshoe Tunica Hotel & Casino

Visited on junket from Detroit jan 21 room large and nice a little worn. Casino nice big mostly older generic slots service excellent. Greg @ db bar top notch. Tunica middle nowhere only an mgm casino door. No town uber or taxi

We stayed at this property for one night on our way through the area, complimentary through the Caesars site. Parking for the hotel is in the garage behind the casino. Check in was easy and fast. The lady was very friendly. The elevators were very slow, and we waited for a while to get one, then three ladies walked up and took our elevator, EXTREMELY RUDE! When someone is waiting for an elevator, especially now during Covid, wait your turn! Our room was #3106. It was quite a distance from the elevator. The pillow top bed was very thick and comfortable, seems to be in line with the beds we’ve recently encountered at the Laughlin and Vegas properties. The lighting needs help, very dark and outdated. Our biggest concern was we found one pillow that appeared used with mascara, eye matter and other secretions on the pillow case. It looked very used! GROSS! Thank goodness we bring our own pillows. There’s also a lot of sign of wear on the furniture. The carpet looks newer, so maybe they will update the rest of the rooms sometime soon. There’s no work are with a chair, which was disappointing. The air did not work well and the room was stuffy even in January. We would stay again only due to the bed and if we only had to pay the resort fee, $18 and change. The property as a whole is dirty. We saw trash in the hallways, parking garage, ladies bathroom in the lobby area was not clean. I’d be disappointed if I paid full price for this hotel.

the room was not bad. BUT EVERY morning there were multiple fire alarms blaring on sunday at 2:30am and 7:am. monday at 6:33am and 8:20am and tuesday at 8:am.the announcement stated that everyone should exit the building, which we did only to find out it was a false alarm. I have had 2 heart surgeries and a stroke, so it was frightening and hard for me to walk down the stairs. they-gave a $20 and $50 comp for our troubles for 2 days but the front desk supervisor was very unprofessional stating that she would not have given us any comps because she did not pull the fire alarm. the plane and bus were both a full capacity/ no social distancing at all. we had no hotel services during our stay. restaurants charge double if you use your reward credits.

We exclusively stay at Caesar's properties. After a terrible stay at the Flamingo in Vegas last month, I swore off Caesar's properties but since we had never been to Tunica we gave the Horseshoe a shot. The lobby was hard to find as the normal hotel check-in parking was blocked off. After going in through the front and asking security for directions, we finally realized you have to drive behind the property and utilize the parking deck which isn't super convenient when you're loading/unloading luggage. We got checked in and went to the room and couldn't figure out how to turn on the lights. There's no overhead lighting and the lamps don't provide much light so the room is very dark. We opened the window to provide more light and as you can see from the "view" it didn't help. The hallway was loud and the hose dangling in front of the window banged on it ALL NIGHT LONG. The bathroom was visibly dirty and the ceiling had mold spots all over it. The mattress was old and uncomfortable. We got very little sleep over the course of our 2 night stay.We decided to write off the room as a loss and headed to the casino. The slots are VERY tight. We thought it very convenient that the machines had the ability to order drinks directly from them until we realized it took 10+ minutes to receive one and they were definitely not worth waiting for. I don't think they put any alcohol in them at all. The drink button didn't work on my husband's machine so I ordered him one and the server took my drink and said they're only allowed to bring 1 per guest at a time. After explaining that the machine my husband was on right next to mine didn't work, she still took my drink. The whole experience with the room, watered down drinks and rude staff solidified the Caesar's experience for us. We finished our stay at the horseshoe but walked next door to the Gold Strike to eat and gamble. We're MGM fans now. Don't waste your time or money to stay at a place that doesn't value their guests experience.

I have traveled all over the U.S., mostly on vacation, and have stayed at several properties owned by this company. Tunica was the picture of average. Most of the amenities are closed (pool, sauna etc.) as is the buffet (due to Covid-19 I'm sure.) The staff was less than friendly, although the security guards were VERY friendly. the rooms were well apportioned but were dated. i did enjoy the oversized tub and the large restroom. The restaurant selection was slim pickings. Many of the restaurants were open for dinner only (usually from 5:00p.m. till 11:00 p.m.) which means that to eat at any other time for dinner you are limited to sandwiches. There is no shuttle to take to visit any other properties so unless you drive or rent a care, you are stuck on that property and the neighboring MGM property. The jack Binion Steak House was the one bright point of our trip. The food was top notch and of great quality. The service was lagging somewhat but overall it was a great meal.