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Horseshoe Tunica Reviews

 

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Horseshoe Tunica Reviews
Average Tripadvisor rating for Horseshoe Tunica
Average Rating Based on 3856 reviews
Horseshoe Tunica
Objective review, make your own judgement on whether this is a place you want to stay.
Horseshoe Tunica
Arrived at 930pm to check in. I reserved a king non smoking about 2 months prior. They didn't have any kings available and offered me a double queen. I came by myself so i have no use for 2 beds oh...More
- jpogs1
Arrived at 930pm to check in. I reserved a king non smoking about 2 months prior. They didn't have any kings available and offered me a double queen. I came by myself so i have no use for 2 beds oh well, but i still dont see the purpose of making reservations then.I get to my room to find that neither of my keys work. It might have been user error because after i got my new keys and they didn't work at first either I realized that if i inserted and removed them slowly, they were more likely to work on the first few tries....Get inside the room and start unpacking, went to put some snacks in my room fridge and it wasn't cold. It says on the front of the fridge that they intentionally leave it off and that i would need to turn it on. Ok great... but it was already turned on and set to a higher setting. I go back down to the front desk to tell them my fridge doesnt work and they said they would send someone. (i needed to get a drink as well)At about 1200 i was able to get a fridge swapped out and rather than going downstairs to play poker i went to sleep.Day 2I get up and eat some breakfast i ordered, cash in a tournament, and go back to my to lock my money in the safe in the room. The safe is reading low battery. After how day 1 has gone i wasnt about to put my money in the safe just for it to die so I called the front desk and they sent maintenance who was unable to get it to work after swapping the batteries. He called a locksmith and said he would come by later. While i was waiting I went to wash my hands and realized the room didn't have any soap. (Which I personally feel is kind of crazy considering all the changes theyve made because of the pandemic) called and asked for soap and they brought some up pretty quickly. The maintenace guy came back and offered a different room down the hall with a working safe so I took it. Get in and set down my stuff. Went to slide the door back in front of the safe and the thing just fell off as if someone had carefully placed it there in hope no one would notice. Lastly went to plug in my xbox and 3 of the 4 plugs by the tv didn't work.Important side notesBasic internet is included with your resort fee, for like $6 or $9 they offer something that im not sure is any different but they call it basic which is 5mbps, $21 for 30mbps.The spa is closed monday thru thursday and the fitness center is completely closed. I believe the " health protocol" section on their site is a general guideline for the chain because they go into detail on what they are doing to keep the fitness center clean. They promote ordering food from their app, delivery is like $8. They have removed the coffee maker and instead you get 2 little bottles of water.SubjectiveMy 1st room was decently clean (found some cheetos between the bed and table) as is my 2nd room but the second one has a faint smell of like wet dog. The front desk wasnt rude to me as other reviews have said but they were easily the least friendly staff ive interacted with, maintenance, housekeeping, security, dealers are all very nice. I feel like the maintenance needed is more than whatever staff they have can keep up with and I'm sure there areless now because of less business. I don't plan on ever coming back here unless this is my only option to play poker tournaments, which for now, it is. I feel nickeled and dime and its not worth it when there are other places that would value your business. You would think with the lack of business they would step up on customer service but it just keeps getting worse.
Tunica Casino Experience
Horseshoe Tunica
Very dissatisfied. Had early check in at 3. Said room wasn't available. Did not get our room until almost 5. They were not busy. No cleaning service was every provided to our room. One roll of...More
- CCraft57
Very dissatisfied. Had early check in at 3. Said room wasn't available. Did not get our room until almost 5. They were not busy. No cleaning service was every provided to our room. One roll of toilet paper - ran out. Had to pay for Wi-Fi as well!
Most comfortable bed!
Horseshoe Tunica
Clean and comfortable king bed room. Very friendly staff who were most interested in you having a good time. The room has a small refrigerator and the room is quite large. Nice linens and towels...More
- A709SHkathyt
Clean and comfortable king bed room. Very friendly staff who were most interested in you having a good time. The room has a small refrigerator and the room is quite large. Nice linens and towels. Concierge services checked on us right from the start.
hotel stay at Horseshoe Tunica
Horseshoe Tunica
As a Diamond member, I was very disappointed in our room as we are used to being given a suite or at least a junior suite. First, there was no coffee pot for morning coffee. There was only ONE...More
- DorisIPotter
As a Diamond member, I was very disappointed in our room as we are used to being given a suite or at least a junior suite. First, there was no coffee pot for morning coffee. There was only ONE chair so no room for our friends ( who were visiting us) to sit down and no table to sit at for our conversations. The view was looking out at the rooftop and air conditioners. However, room service was great and workers were very friendly and accommodating as much as possible.
A good time to be had by all
Horseshoe Tunica
The best time I have had in all the casino's since my wife and I began the casino journey some twelve years ago. Miss Yvette Whiteside was by far the best host anyone could ask for. Knowing she had...More
- gclark12018
The best time I have had in all the casino's since my wife and I began the casino journey some twelve years ago. Miss Yvette Whiteside was by far the best host anyone could ask for. Knowing she had other clients, it seamed she was always available when contacted. Had my wife not passed away in 2018, she would agree as well. Normally, winning a jackpot signaled a great vacation; however though no luck with a jackpot, luck was having good and friendly support staff. Will return to Tunica in the future.
Horseshoe Tunica
Tripadvisor rating for this property
Objective review, make your own judgement on whether this is a place you want to stay.
Arrived at 930pm to check in. I reserved a king non smoking about 2 months prior. They didn't have any kings available and offered me a double queen. I came by myself so i have no use for 2 beds oh...More
jpogs1
Arrived at 930pm to check in. I reserved a king non smoking about 2 months prior. They didn't have any kings available and offered me a double queen. I came by myself so i have no use for 2 beds oh well, but i still dont see the purpose of making reservations then.I get to my room to find that neither of my keys work. It might have been user error because after i got my new keys and they didn't work at first either I realized that if i inserted and removed them slowly, they were more likely to work on the first few tries....Get inside the room and start unpacking, went to put some snacks in my room fridge and it wasn't cold. It says on the front of the fridge that they intentionally leave it off and that i would need to turn it on. Ok great... but it was already turned on and set to a higher setting. I go back down to the front desk to tell them my fridge doesnt work and they said they would send someone. (i needed to get a drink as well)At about 1200 i was able to get a fridge swapped out and rather than going downstairs to play poker i went to sleep.Day 2I get up and eat some breakfast i ordered, cash in a tournament, and go back to my to lock my money in the safe in the room. The safe is reading low battery. After how day 1 has gone i wasnt about to put my money in the safe just for it to die so I called the front desk and they sent maintenance who was unable to get it to work after swapping the batteries. He called a locksmith and said he would come by later. While i was waiting I went to wash my hands and realized the room didn't have any soap. (Which I personally feel is kind of crazy considering all the changes theyve made because of the pandemic) called and asked for soap and they brought some up pretty quickly. The maintenace guy came back and offered a different room down the hall with a working safe so I took it. Get in and set down my stuff. Went to slide the door back in front of the safe and the thing just fell off as if someone had carefully placed it there in hope no one would notice. Lastly went to plug in my xbox and 3 of the 4 plugs by the tv didn't work.Important side notesBasic internet is included with your resort fee, for like $6 or $9 they offer something that im not sure is any different but they call it basic which is 5mbps, $21 for 30mbps.The spa is closed monday thru thursday and the fitness center is completely closed. I believe the " health protocol" section on their site is a general guideline for the chain because they go into detail on what they are doing to keep the fitness center clean. They promote ordering food from their app, delivery is like $8. They have removed the coffee maker and instead you get 2 little bottles of water.SubjectiveMy 1st room was decently clean (found some cheetos between the bed and table) as is my 2nd room but the second one has a faint smell of like wet dog. The front desk wasnt rude to me as other reviews have said but they were easily the least friendly staff ive interacted with, maintenance, housekeeping, security, dealers are all very nice. I feel like the maintenance needed is more than whatever staff they have can keep up with and I'm sure there areless now because of less business. I don't plan on ever coming back here unless this is my only option to play poker tournaments, which for now, it is. I feel nickeled and dime and its not worth it when there are other places that would value your business. You would think with the lack of business they would step up on customer service but it just keeps getting worse.
Tripadvisor rating for this property
Tunica Casino Experience
Very dissatisfied. Had early check in at 3. Said room wasn't available. Did not get our room until almost 5. They were not busy. No cleaning service was every provided to our room. One roll of...More
CCraft57
Very dissatisfied. Had early check in at 3. Said room wasn't available. Did not get our room until almost 5. They were not busy. No cleaning service was every provided to our room. One roll of toilet paper - ran out. Had to pay for Wi-Fi as well!
Tripadvisor rating for this property
Most comfortable bed!
Clean and comfortable king bed room. Very friendly staff who were most interested in you having a good time. The room has a small refrigerator and the room is quite large. Nice linens and towels...More
A709SHkathyt
Clean and comfortable king bed room. Very friendly staff who were most interested in you having a good time. The room has a small refrigerator and the room is quite large. Nice linens and towels. Concierge services checked on us right from the start.
Tripadvisor rating for this property
hotel stay at Horseshoe Tunica
As a Diamond member, I was very disappointed in our room as we are used to being given a suite or at least a junior suite. First, there was no coffee pot for morning coffee. There was only ONE...More
DorisIPotter
As a Diamond member, I was very disappointed in our room as we are used to being given a suite or at least a junior suite. First, there was no coffee pot for morning coffee. There was only ONE chair so no room for our friends ( who were visiting us) to sit down and no table to sit at for our conversations. The view was looking out at the rooftop and air conditioners. However, room service was great and workers were very friendly and accommodating as much as possible.
Tripadvisor rating for this property
A good time to be had by all
The best time I have had in all the casino's since my wife and I began the casino journey some twelve years ago. Miss Yvette Whiteside was by far the best host anyone could ask for. Knowing she had...More
gclark12018
The best time I have had in all the casino's since my wife and I began the casino journey some twelve years ago. Miss Yvette Whiteside was by far the best host anyone could ask for. Knowing she had other clients, it seamed she was always available when contacted. Had my wife not passed away in 2018, she would agree as well. Normally, winning a jackpot signaled a great vacation; however though no luck with a jackpot, luck was having good and friendly support staff. Will return to Tunica in the future.