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Horseshoe Tunica Reviews

 

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Horseshoe Tunica Reviews
Average Tripadvisor rating for Horseshoe Tunica
Average Rating Based on 3919 reviews
Horseshoe Tunica
Bedbugs and other insects
Horseshoe Tunica
On 2 different visits in three different rooms I was awakened to bugs biting me. The staff were mad meMore
- rekeedac
On 2 different visits in three different rooms I was awakened to bugs biting me. The staff were mad me
Not clean
Horseshoe Tunica
No maid service, no one said rooms would not be cleaned daily. Had to ask for towels. Had to clean room and disinfect myself. Trash under heat seem to have been there for months. Windows and mirrors...More
- bsteele2019
No maid service, no one said rooms would not be cleaned daily. Had to ask for towels. Had to clean room and disinfect myself. Trash under heat seem to have been there for months. Windows and mirrors had not been cleaned for months it appeared. No microwave available. Understand, room was dirty enough but we needed one eve for the $10.00 fee if one was available but it was not. Desk clerk was unapologetically Frank about not having one. She implied she thought I would not pay the 10.00 but when she heard that I had no problem with the fee she said we do not have any available for rent. Why she did not tell me this first. Unbelievably rude night clerk.
The "Shoe" is not what it use to be!
Horseshoe Tunica
Wow, well first of all the room was dark and dingy. There was mold in the cabinet where the refrigerator was. They charge $10 a night for a microwave. I had no hot water (luke warm). The tv in...More
- rhondahR5455CX
Wow, well first of all the room was dark and dingy. There was mold in the cabinet where the refrigerator was. They charge $10 a night for a microwave. I had no hot water (luke warm). The tv in the bathroom didn't work. They finally opened the pool the day I left! Whew, and finally they charge for wifi! Mind you the "resort fee" states this is included in the fee. Really?! Come on! If Fitzgerald's and Hollywood renovated during COVID why didn't the Horseshoe.
No Amentities
Horseshoe Tunica
While we understand we just come out of a year with Covid, when we visit a hotel we expect to have basic things like housekeeping to come and remove the trash, change the bed sheets, provide fresh...More
- Cindy502
While we understand we just come out of a year with Covid, when we visit a hotel we expect to have basic things like housekeeping to come and remove the trash, change the bed sheets, provide fresh towels, etc. We got none of this. We came to Tunica from New Orleans, leaving from there early because some staff was racist and rude, we had to keep going to the front desk to ask for coffee, towels, coffee w/condiments. We were told to just throw out the trash into the hall as well as the used towels and someone would
Good place to stay
Horseshoe Tunica
My wife, sister-in-law, brother-in-law, and myself went to Horseshoe Tunica for a birthday celebration. Check in was extremely smooth and the staff was super friendly. We had two rooms both were king...More
- BarryWaits
My wife, sister-in-law, brother-in-law, and myself went to Horseshoe Tunica for a birthday celebration. Check in was extremely smooth and the staff was super friendly. We had two rooms both were king beds they were clean and fresh. It is an older hotel but very nice. The casino is typical for the area except they have a $5 craps table that was open on a Saturday night! We had a great time and will return!
Horseshoe Tunica
Tripadvisor rating for this property
Bedbugs and other insects
On 2 different visits in three different rooms I was awakened to bugs biting me. The staff were mad meMore
rekeedac
On 2 different visits in three different rooms I was awakened to bugs biting me. The staff were mad me
Tripadvisor rating for this property
Not clean
No maid service, no one said rooms would not be cleaned daily. Had to ask for towels. Had to clean room and disinfect myself. Trash under heat seem to have been there for months. Windows and mirrors...More
bsteele2019
No maid service, no one said rooms would not be cleaned daily. Had to ask for towels. Had to clean room and disinfect myself. Trash under heat seem to have been there for months. Windows and mirrors had not been cleaned for months it appeared. No microwave available. Understand, room was dirty enough but we needed one eve for the $10.00 fee if one was available but it was not. Desk clerk was unapologetically Frank about not having one. She implied she thought I would not pay the 10.00 but when she heard that I had no problem with the fee she said we do not have any available for rent. Why she did not tell me this first. Unbelievably rude night clerk.
Tripadvisor rating for this property
The "Shoe" is not what it use to be!
Wow, well first of all the room was dark and dingy. There was mold in the cabinet where the refrigerator was. They charge $10 a night for a microwave. I had no hot water (luke warm). The tv in...More
rhondahR5455CX
Wow, well first of all the room was dark and dingy. There was mold in the cabinet where the refrigerator was. They charge $10 a night for a microwave. I had no hot water (luke warm). The tv in the bathroom didn't work. They finally opened the pool the day I left! Whew, and finally they charge for wifi! Mind you the "resort fee" states this is included in the fee. Really?! Come on! If Fitzgerald's and Hollywood renovated during COVID why didn't the Horseshoe.
Tripadvisor rating for this property
No Amentities
While we understand we just come out of a year with Covid, when we visit a hotel we expect to have basic things like housekeeping to come and remove the trash, change the bed sheets, provide fresh...More
Cindy502
While we understand we just come out of a year with Covid, when we visit a hotel we expect to have basic things like housekeeping to come and remove the trash, change the bed sheets, provide fresh towels, etc. We got none of this. We came to Tunica from New Orleans, leaving from there early because some staff was racist and rude, we had to keep going to the front desk to ask for coffee, towels, coffee w/condiments. We were told to just throw out the trash into the hall as well as the used towels and someone would
Tripadvisor rating for this property
Good place to stay
My wife, sister-in-law, brother-in-law, and myself went to Horseshoe Tunica for a birthday celebration. Check in was extremely smooth and the staff was super friendly. We had two rooms both were king...More
BarryWaits
My wife, sister-in-law, brother-in-law, and myself went to Horseshoe Tunica for a birthday celebration. Check in was extremely smooth and the staff was super friendly. We had two rooms both were king beds they were clean and fresh. It is an older hotel but very nice. The casino is typical for the area except they have a $5 craps table that was open on a Saturday night! We had a great time and will return!