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Horseshoe Tunica Reviews

 

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Horseshoe Tunica Reviews
Average Tripadvisor rating for Horseshoe Tunica
Average Rating Based on 3926 reviews
Horseshoe Tunica
Not Going Back Again.
Horseshoe Tunica
We had not been to Tunica for a couple of years since the Covid thing. But decided to do a mini road trip to Horseshoe Southern Indiana then on to Horseshoe Tunica. We use to get comp rooms, free...More
- jtn123
We had not been to Tunica for a couple of years since the Covid thing. But decided to do a mini road trip to Horseshoe Southern Indiana then on to Horseshoe Tunica. We use to get comp rooms, free play etc. but since we had not played/stayed for so long we no longer get this perk. So we decided to have fun, spend some money and re build our accounts.Now we did get a "Casino Rate" for our rooms so I have no complaint on that part. My complaint is that the Tunica property and staff have really gone down hill.On our arrival we were greeted in a friendly manner. I was given a King room Non Smoking as I had requested. When we hauled our suitcase and clothes to the room.. Imagine that.. the room keys do not work... so all the way back to the desk for new keys.. I ask the lady if perhaps there was a room a bit closer and her response was this was a close room.. I guess that she had never actually looked to see where these rooms are really located. Also she said maybe I had not kept the keycard in the lock long enough. DUH.. i do know how to use a keycard. If you put it in and the light shows red instead of green it means it was not programmed correctly. So she gives us 3 keycards this time to make sure at least one of them will work.Well we got back to the room, opened the door and saw a King room with NO chairs of any kind, NO desk, just a bed ,nightstands and a TV . OK this is pretty basic but we can live with this for one night. So I open the drapes and look out at the... nothing... just looking right into a wall and if I lean really far I can see a roof with AC units. Now if I had been given this room as a comp I would have not have anything to complain about. But I paid money for this no chair, no view of any kind room. I was ready to go back down to the desk and demand another room but the Wife said No... She had already walked the hallways too many times. We had driven too many hours in terrible rain storms she just wanted to get something to eat, play some slots and relax. After all she said it is only for one night, live with it.Bottom line, the bed was comfortable. The slots paid enough for us to break nearly even and provided several hours of entertainment. The meal at JBs café was not great but did provide a filling although badly overpriced meal.The impression I take away from this visit is that the hotel is badly in need of a remodel. The people need some customer service training. And the food service needs to step it up. Nothing in our stay would ever make me want to return. So sad to see how badly the Horseshoe and even the Gold Strike have degraded.
Room could've been Better!!!
Horseshoe Tunica
The concert was great. The hotel was good. The rooms were dark and my sheets were stained. Room service brought me up clean ones and threw them in my hand( as if I worked there). Overall I enjoyed...More
- Feiicia5069
The concert was great. The hotel was good. The rooms were dark and my sheets were stained. Room service brought me up clean ones and threw them in my hand( as if I worked there). Overall I enjoyed myself.
Extremely overpriced!!!
Horseshoe Tunica
They ding you for all kinds of charges. What a ripoff. Never again will I get ripped off so bad. We use to stay here all the time and have lots of fun for a fair price. This last experience was...More
- unhappy356
They ding you for all kinds of charges. What a ripoff. Never again will I get ripped off so bad. We use to stay here all the time and have lots of fun for a fair price. This last experience was so hard on the pocketbook I will never let them take advantage of us again.
Clean, no worries
Horseshoe Tunica
I was somewhat concerned reading the negative comments about the cleanliness of the rooms and facility prior to arriving. In fact, we inspected our room prior to even bringing up the luggage. It...More
- GoPlaces41814732566
I was somewhat concerned reading the negative comments about the cleanliness of the rooms and facility prior to arriving. In fact, we inspected our room prior to even bringing up the luggage. It was very clean, the linens were as expected, clean and no holes. The casino was busy and kept clean, as well. Masks were not mandatory, although we wore ours. Employees were all friendly. No coffee maker, but did have a frig. Slots TIGHT!
Texas Gamblers
Horseshoe Tunica
We had a blast and gambled two nights. They have some very fun machines. No drinks is our only complaint. When in the area will return for sure. The casino is very nice and clean. The neon...More
- texasd714
We had a blast and gambled two nights. They have some very fun machines. No drinks is our only complaint. When in the area will return for sure. The casino is very nice and clean. The neon lights as you enter at night are beautiful.
Horseshoe Tunica
Tripadvisor rating for this property
Not Going Back Again.
We had not been to Tunica for a couple of years since the Covid thing. But decided to do a mini road trip to Horseshoe Southern Indiana then on to Horseshoe Tunica. We use to get comp rooms, free...More
jtn123
We had not been to Tunica for a couple of years since the Covid thing. But decided to do a mini road trip to Horseshoe Southern Indiana then on to Horseshoe Tunica. We use to get comp rooms, free play etc. but since we had not played/stayed for so long we no longer get this perk. So we decided to have fun, spend some money and re build our accounts.Now we did get a "Casino Rate" for our rooms so I have no complaint on that part. My complaint is that the Tunica property and staff have really gone down hill.On our arrival we were greeted in a friendly manner. I was given a King room Non Smoking as I had requested. When we hauled our suitcase and clothes to the room.. Imagine that.. the room keys do not work... so all the way back to the desk for new keys.. I ask the lady if perhaps there was a room a bit closer and her response was this was a close room.. I guess that she had never actually looked to see where these rooms are really located. Also she said maybe I had not kept the keycard in the lock long enough. DUH.. i do know how to use a keycard. If you put it in and the light shows red instead of green it means it was not programmed correctly. So she gives us 3 keycards this time to make sure at least one of them will work.Well we got back to the room, opened the door and saw a King room with NO chairs of any kind, NO desk, just a bed ,nightstands and a TV . OK this is pretty basic but we can live with this for one night. So I open the drapes and look out at the... nothing... just looking right into a wall and if I lean really far I can see a roof with AC units. Now if I had been given this room as a comp I would have not have anything to complain about. But I paid money for this no chair, no view of any kind room. I was ready to go back down to the desk and demand another room but the Wife said No... She had already walked the hallways too many times. We had driven too many hours in terrible rain storms she just wanted to get something to eat, play some slots and relax. After all she said it is only for one night, live with it.Bottom line, the bed was comfortable. The slots paid enough for us to break nearly even and provided several hours of entertainment. The meal at JBs café was not great but did provide a filling although badly overpriced meal.The impression I take away from this visit is that the hotel is badly in need of a remodel. The people need some customer service training. And the food service needs to step it up. Nothing in our stay would ever make me want to return. So sad to see how badly the Horseshoe and even the Gold Strike have degraded.
Tripadvisor rating for this property
Room could've been Better!!!
The concert was great. The hotel was good. The rooms were dark and my sheets were stained. Room service brought me up clean ones and threw them in my hand( as if I worked there). Overall I enjoyed...More
Feiicia5069
The concert was great. The hotel was good. The rooms were dark and my sheets were stained. Room service brought me up clean ones and threw them in my hand( as if I worked there). Overall I enjoyed myself.
Tripadvisor rating for this property
Extremely overpriced!!!
They ding you for all kinds of charges. What a ripoff. Never again will I get ripped off so bad. We use to stay here all the time and have lots of fun for a fair price. This last experience was...More
unhappy356
They ding you for all kinds of charges. What a ripoff. Never again will I get ripped off so bad. We use to stay here all the time and have lots of fun for a fair price. This last experience was so hard on the pocketbook I will never let them take advantage of us again.
Tripadvisor rating for this property
Clean, no worries
I was somewhat concerned reading the negative comments about the cleanliness of the rooms and facility prior to arriving. In fact, we inspected our room prior to even bringing up the luggage. It...More
GoPlaces41814732566
I was somewhat concerned reading the negative comments about the cleanliness of the rooms and facility prior to arriving. In fact, we inspected our room prior to even bringing up the luggage. It was very clean, the linens were as expected, clean and no holes. The casino was busy and kept clean, as well. Masks were not mandatory, although we wore ours. Employees were all friendly. No coffee maker, but did have a frig. Slots TIGHT!
Tripadvisor rating for this property
Texas Gamblers
We had a blast and gambled two nights. They have some very fun machines. No drinks is our only complaint. When in the area will return for sure. The casino is very nice and clean. The neon...More
texasd714
We had a blast and gambled two nights. They have some very fun machines. No drinks is our only complaint. When in the area will return for sure. The casino is very nice and clean. The neon lights as you enter at night are beautiful.