Horseshoe Tunica Hotel & Casino

My very first visit here was terrible. The room was outrageously dirty and looked like the fixtures needed to be replaced and some repairs were needed. This is my 3rd visit since and my experiences seem to be getting better. But there seems to always be something. I am not sure how online reservations work but my wife and I decided to go to Horseshoe Tunica at last minute on 3 July 2020. We booked a 2 queen smoking @ approximately 6pm EST. Called to make sure my room would be saved because we were traveling 7+ hours. I was told yes it would be, plus they have my credit card to charge me if I don't show up. I was advised to type my arrival time in the comment box when I make my reservation. We arrived about 2am CST and were told "we don't have that type room available" We were given a 2 queen non smoking "pet room". The room was complimentary so I wasn't mad just suffered a bit because the suck part is I have animal allergies...THEN I STARTED TO WONDER....If I ask for a certain type of room online, I give you my credit card, agree to cancellation policy/ terms and conditions and explain to you what time I will be arriving....why would you give my room away? Why bother to ask what type of room a person wants if you are going to give them what you want them to have whether they arrive at 3pm or 3am? Checkout isn't until 11am so how long I use the room is my choice, but the room is reserved or paid for one way or another.....so I thought????

Wife and I stayed here to relax and have fun. The staff was extremely friendly and helpful. We felt very safe staying here. Their COVID-19 cleaning procedure was spot on. We will definitely stay here again. Thanks

nasty didn't like nothing there the rooms were not clean good house keeping took there time with the towels then when got hem they were dirty and my room rate was told to me 99.00 but charged 150.00 no

I visited Horseshoe Casino in Tunica, MS and booked a "Deluxe/2 queens/smoking" through Trip Advisor. The total amount was $183.03 (which included taxes $16.64 & resort/other fees $16.99); however, to reserve the room it was $164.34. I was informed that upon check-in, I would pay the resort fee (no problem). After arriving, I was informed that I had to pay $100 deposit, but I would receive it back after paying $18.69 (resort fee) in cash at checkout. 2 days later and still no refund on my deposit. In addition, there was no internet connection and wifi wasn't free. To utilize wifi, it was $12.99 & would allow up to 2 devices to be added. There was a lot of hidden fees and no thorough explanation of fees. Save yourself disappoint and just book directly with the casino hotel. VERY DISAPPOINTED!!!

Decided to take a trip down to play in a Texas Hold'em tournament when I saw on their website that there was one scheduled. After arriving I was informed that they did not start until the following week. Website needs to be updated. This was a waisted trip. Slots not giving at all. Asked for non smoking room. May have been but strong order of smoke in room.