Experience Las Vegas with Caesars Entertainment

Arrived inCaesars Palace Saturday the 14th of March just as President Trump announced the UK flight ban. Was immediately told at reception our rooms were not quite ready yet and we should go for something to eat and come back in an hour, we were offered a credit of $100 dollars, Bill was $180. Not a good start as this was 19:00 and after a 12 hour flight. Next day was ok but on Sunday we did not get our room serviced and had no communication from the hotel as to the ongoing situation. I have to say that from that point onwards we had to ask on every occasion what was happening, we got more information from our waitress than any of the management team. On the Tuesday we asked for an update at the front desk to be told we would have to leave the hotel by 12:00 next day, no alternative accommodation was being offered as this was direct from the Nevada governor so if we did not leave our room a state police officer would eject us. Horrified to say the least. At breakfast the next morning, suitcases in hand, we were informed, again by the waitress, a stay of execution had been agreed by the governor and we could stay another night, we then asked at reception and this was confirmed. I could go on but the main point of this review is the total lack of communication and disregard for a duty of care to all the customers left in this predicament. The management should be ashamed of their response during this stressful time for all concerned. I will not be back.RegardsJay S

My room in the Augustus Tower was excellent. I was actually able to have cell phone reception this time. The front desk agent(Suki) did a great job checking me in at the time of my arrival. The personnel at 7 Star valet parking is one the best on the strip.

I enjoyed my stay at Caesars very much but it was shut down by the gaming board early due to the Corona Virus. Everything about the place other than that was totally amazing. I would definitely recommend the Caesars Palace to stay

Hotel is clean, staff was friendly. All my guests enjoyed their stay and hopefully we will be back soon. Also, due to the corona virus all my contacts were very accommodating . Most of our customers swore they will be back as soon as we are safe to travelThank you for your hospitality.

The room was very nice and updated. Excellent view of the pool. My kids had a blast and enjoyed the trip very much. There were many activities for the kids to do in Vegas. The hotel has a updated gym equipment.