Experience Las Vegas with Caesars Entertainment

Clean hotel and very friendly staff. Huge... very huge shopping area ( the forum shops ) with a variety of shops ranging from highend to everyday needs. Casino floor was clean with good service for drinks!

Great rooms, very nice and helpful crew, even the personal concierge by text is amazing, beautiful pools, no matter what the purpose of the trip, it has it all! Shopping, playing, sports seeing, night clubbing, no problem.

Very disappointing for this level of a hotel. Let’s start with the small things - spotty wireless despite the resort fee! Numerous things not working: room phone, housekeeping request light, and Ivy - the text concierge that only understands limited requests. Now, the big issue. I was in Vegas last year during the awful shooting at Mandalay and was already on edge this year. This year, I was at Caesars. I had just showered and heard loud banging on my door. I had the privacy light on so was concerned. I yelled to the door, while still trying to dry myself and a woman said “housekeeping”. I said “no thank you”. The woman kept on banging. I was frustrated so threw on my towel and opened the door. The woman said, “I’m here for a safety check”. I said, “I thought you said housekeeping”, to which she replied “Well if I said safety check, you wouldn’t have opened the door”. WHAT? I was so confused. The woman explained that due to the awful event at Mandalay last year, they now do safety checks if housekeeping did not clean the room within 24 hours. The woman said that since I opted out of housekeeping, this was why. I never opted out of housekeeping and they cleaned the day prior. I had even tried to request housekeeping that day by changing the “privacy” light to “housekeeping requested” but the request light did not work and my room phone did not work! In any event, three days later, this time while taking a nap, it happened again! I ran over to the door and told the woman she already did the check a couple of days ago. “That was then and since you did not have housekeeping, yesterday, I need to check again”, was the response. The same woman at my door. Now, I was concerned since the woman said she needed to come in and check the room. At this point, I was really irritated. The woman did not show me credentials other than pointing to her name tag and could not explain anything more than that my room was on her list. I explained that my room was not cleaned the prior day but was the day before and that there must be some disconnect. In any event, I was never notified about this and never told about this at check-in. I am all for safety but I should have been notified about this “new policy”. I also did not opt out of housekeeping services. When I called guest services, I was told I should have been informed at check-in. When I was transferred to the manager, she was very apologetic and said they must have some sort of “glitch”. REALLY!? Safety and security enforced with a glitch and monitored by housekeeping? This manager was going to have another manager call me after completing a report. I’m still waiting for my call and I left, yesterday. They were even going to call me on my mobile! Really bad service and all while referencing a very serious event that occurred while I was in Vegas the year prior. I’m still disturbed and would not expect this from this property. Be forewarned that miscommunication and bad service must come with the resort package!

Our check in was amazing and our rooms were Bellagio Fountains strip view. Rooms were spacious and larger than we could have imagined in the Augustus Tower.. Our check in lady was amazing at diamond Check in Her name was Kia or something like that room 4270.She made our stay something we will never forget especially for our nephew and his wife who were also given a fantastic room in the same tower and there first trip to Vegas our stay was Oct. 14 to Oct. 18 2018.

Stayed for 2 nights. As always- wonderful. No wait to check in, Maria at front desk upgraded our suite to a slightly larger one. She was very pleasant. Palace and room very clean Room had a sectional couch, king bed, strip view where you can watch Bellagio fountains. The large bathroom has shower and separate tub. The conceierge was great and the brunch was the most amazing ever! That I will review separately. The pools are amazing. However the only issue I could think of is that the pool water temperature at the swim up gambling tables was a little cool. But probably more refreshing if super hot out. The casino, restaurants and bars are all second to none. You can’t go wrong here and have no need to leave!