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Travel Information

Thank you for flying Total Rewards Air®. Below you will find the answer to many frequently asked questions as well as information to help prepare you for your trip. Have a great flight and experience at one of our many Caesars Entertainment hotels and casinos across the country.

Tour Participation Agreement

Because we are flying exclusive public charters, each reservation requires a fully executed TPA. If you are not familiar with the details of the TPA, please click here. If you are familiar with the TPA and have not already completed the signature page, please click on the link to the property you are traveling to, fill out the form in its entirety and send it back to the appropriate party located on the form. To check the details of an existing reservation, click the Check Your Reservation tab on the home page booker.  

Atlantic City    Laughlin

Airport Information

Do you have an upcoming flight and want your flight details including departure dates, flights times and ticket counter or FBO locations?  Click the Check Your Reservation tab on the home page booker for more information. 

Existing Reservations

Already reserved your seats on one of our exclusive flights and need to check your flight details or modify your existing reservation? Click the Check Your Reservation tab on the home page booker for more information.

Boarding Pass, Check-In, Security

Ticketing
  • You will be provided a Boarding Pass and luggage tag upon check-in at the Main Airport Terminal or Fixed Base Operator.
Check-in

Total Rewards Air operates out of two types of terminals: Main Airport Terminals and Private Fixed Base Operators.

  • Main Airport Terminals - Recommended check-in is 2 hours prior to your flight departure. Ticket counters close 1 hour prior to flight departure. Check-in is at the assigned ticket counter.
  • Fixed Base Operator (FBO) – Recommended arrival is unique to your departing FBO. Check-in will take place via the flight attendant prior to boarding.
Security Information

Passengers are required to present a boarding pass as well as government-issued photo identification (such as a driver’s license or passport) at the primary security checkpoint. Visit the Transportation Security Administration (TSA) Web site for more information regarding identification* requirements.

Flights originating from Canadian cities require a valid passport.

Please visit the TSA Web site for important updates to security screening* procedures.

Baggage

Checked Baggage
  • Each guest is allowed one checked bagNo passengers under 21 years of age are permitted on our flightsNo passengers under 21 years of age are permitted on our flights.
  • An additional bag is allowed for items such as mobility devices and sporting equipment.Important Note: Please place all medication that may be necessary both during and after your flight in your carry-on baggage.
Carry-on Baggage
  • Overhead bin space is extremely limited, therefore one personal item that will fit underneath the seat in front of you is permitted.
Restricted Items 
Traveling With Pets
  • At this time we do not allow pets on our flights.
Traveling With Children
  • No passengers under 21 years of age are permitted on our flights.

Delayed or Damaged Items

My Bag Is Delayed
  • We do our best to make sure that your checked bag arrives safely with you at your destination. If your bag is delayed when traveling on Total Rewards Air, please click here.
My Bag Is Damaged
  • If your bag is damaged, the quicker you tell us, the quicker we can help. Please click here and contact us within 24 hours of getting your bag.
  • If you do not report the damage within these time limits, we will be released from any liability.
Damage from Transportation Security Administration (TSA) Inspections
  • If your bag is inspected by the TSA, they’ll place a written notification inside your bag or a seal on the outside. As we are not liable for damages caused by TSA inspections, if you think the damage to your bag was caused by an inspection, please contact the TSA at 1-866-289-9673.
How can you reduce the risk of damage to your bag?
  • Never check a bag that doesn’t completely close. If you need a strap or cord to keep it closed, it probably won’t survive the trip.
  • Check your bag carefully in the baggage claims area before leaving the airport.
  • Never check a bag that should be carried on such as briefcases, laptops and tote bags.
  • Don’t over-pack. This puts a strain on zippers, seams, frames and hinges.
  • Try to replace old or worn luggage as they may not withstand our automated baggage handling systems.
We will only be liable for damage to sports equipment if:
  • They are in a hard-sided case.
  • The outside of the case is visibly damaged.
 

Change and Cancellation Policy

Major Changes/Cancellation by Charter Participant

If you cancel your reservations, you will receive no refund, except under the limited circumstances set forth below. Notification of cancellation should be called either to the booking agent listed below or to our reservation department. Cancellation charges are effective from the day that you advise us of your cancellation and you receive a cancellation number.

  • You will be given a full refund if you cancel your reservation more than thirty (30) days before departure.
  • Cancellation less than thirty (30) days prior to flight departure date will result in $250 per reservation cancellation fee. This fee will be charged to the credit card received at the time of booking or on file with Charter Operator, deducted from any refund due or if a valid credit card is not available or does not have sufficient funds, Charter Operator reserves the right to deduct Total Rewards Credits from primary customers account.
  • You will be given a full refund, less a $25 per person service fee, if: (a) you provide a substitute charter participant for your reservation before canceling, provided, however, that charter participants who are complimentary guests of Charter Operator have no right of substitution, or (b) Charter Operator is able to resell your canceled reservation (as evidenced by a full manifest for the flight).
  • You will be given a full refund if you cancel because: (a) of a medical emergency (physician’s note must be provided); (b) you or your companion decease before the departure (your “companion” is the person who is your confirmed scheduled roommate during the tour); or (c) of the death of an immediate family member (death certificate or other evidence must be provided).
  • If you are a comped passenger you will be required to secure your reservation with a major credit card. Your credit card will be charged the amount of $250 per reservation for the trip only if you fail to appear and participate in the charter. By signing this agreement, you agree to have your credit card charged accordingly.
  • Delays due to weather-related issues will not constitute sufficient grounds for cancellation unless the new arrival or departure time is greater than four (4) hours from the original time or results in the flight departure moving to the next day.
  • Any requests for a refund must be emailed or mailed to Caesars Entertainment by the individual who booked the reservation.   
    • Email: ESSAirCharter@caesars.com 
    • Mail: Caesars Entertainment, Attention: Total Rewards Air Refunds, 3645 S. Las Vegas Blvd., Las Vegas, NV 89109.

Special Travel Need / Passengers With Disabilities

Caesars typically operates our charters out of smaller sized airports, and there will be instances where passengers will need to climb 4-6 steps in order to board the aircraft. If you, or any one in your party will need assistance to climb the stairs onto the aircraft, please call the Total Rewards Air Call Center for booking assistance to make sure we provide you with the correct options for you and your guests.