Experience Las Vegas with Caesars Entertainment

Our room , Exceeded our expectations, The cleanliness of the property Was excellent The front desk was helpful and knowledgeable, Our host was also helpful, I would advise stand in that Augustus tower Or the octavius tower.

I have worked in New York City hospitality and tourism my entire career, and I have dealt with many customer issues during my time. I definitely would have handled this situation differently if I was behind the desk.Once going to the hotel registration, we paid for early check-in and went all the way back to the car to grab our belongings. Finally, once we made it to our hotel room (almost 45 minutes since checking in) it was very apparent the room had not been touched since the last guest — reminder, this is during a pandemic. Dirty towels everywhere, half empty drinks, used Q-tips, everything but the previous guest’s luggage. We made a call to the front desk, and they said we’d have to come back down to hotel registration to speak to someone about our issue and to not leave our belongings in the dirty room (as they didn’t know if the previous guest still had access to the room).They promptly gave us a new room and a $35 food and beverage credit for Caesar Palace owned restaurants only (so this excludes many of the restaurants within the casino). A nice action, but we had paid an additional $50 to get early access as well as the $50 resort fee (covers Wi-Fi for only two devices and pool access). This is $100 on top of the $325+ room.Upon talking to them further, they bumped it up to a $50 F&B credit. They said it was “the most they could offer.” So I guess thanks for the $50 back and some potential COVID-19 contamination. Every clean room on the floor had a “cleaned and sealed for your protection” stating that the room was properly disinfected after the previous guest and sealed off until the next person’s arrival. Our second room (and first obviously), did not. We also had multiple lights out in the bathroom. When we called guest services again, they said they’d send an engineer up, and it would hopefully take no more than 15minutes; it took an hour.So all in all, not the worst experience. But yeah, sure, stay here if you want to pay $300+ for a $150 room in a themed hotel in the middle of the strip. But I’d recommend the Wynn Encore with their exceptional guest service team.Lastly, when it says “Mountain View,” it really means view of the adjacent building’s roof.

We needed a get away after they "Stay out home" orders we lifted. We normally cruise in the summer or visit back east. But with lock downs and other restrictions in place we choose to go to Las Vegas and stay at Caesars Palace. We upgraded to a suite and so glad we did. It was wonderful. After the first night, I commented to my wife "That's a long walk to the bathroom during the night." First world problem. I figured they would be safety conscious, and they we even above my expectations. From the temperature checks, free masks dispensers were numerous, sanitizer stations were everywhere. Social distancing was enforced in the casino, and especially at the pools. Loungers were zipped tied together and spaced apart, with a certain allowed into the pool area at a time. I missed playing poker as the Poker Room is open Thurs-Sunday and we were there Mon-Thursday. Other than that it was an awesome experience.

Ok, so when we arrive everything was fine until we got the (air quote) newly renovated room...the room had a horrible smell, carpet had burn holes, bathroom door was broken and looks like it was cleaned with egg drop soup (I have videos and pictures so no I’m not exaggerating).They were extremely reluctant to give us another room until we said we had pictures and video then their attitude changed! We are being charged full price (they say discount but that's not true, I researched it) but no maid service. I understand the being cautious because of the COVID pandemic but you can still provide service cautiously!The new room was no better, however, the smell was gone. The shower handle was broken, drawer broken the new towel they sent had a huge orange stain on it (gross)!!!The cell reception in the room was so bad it forced you to purchase (yes I said purchase) their WiFi. It seems like they have a scrambler to scramble your reception so they can nickle and dime you!!! Was going to spend 10 days here but will be going to another hotel 4 days early!When items get missing from my room that is the last straw. When we checked out Fabian at customer service, after I said that I’ve already put the pictures on yelp he said “that’s fine Bit_h” under his breath. I was being nice and courteous the entire time. I didn’t ask for anything but to be treated fairly. Thank God I recorded the entire transaction! So TripAdvisor isn’t allowing me to post the pictures?!!!!! That’s ok

Caesars is very dated. Rooms were dated, furniture was scratched and scuffed. We had to move rooms because the toilet didnt work, TVs didnt work and electric shades didnt work. Overall cleanliness of the hotel was poor as well.