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Caesars Palace Reviews
Average Tripadvisor rating for Caesars Palace
Average Rating Based on 26192 reviews
Caesars Palace
Poor guest service and valet team
Caesars Palace
Very bad staying experience. During my stay, the valet charged me $30 for using the valet service, which I didn't even drive a car or used the service! Somebody must used name, my room number or...More
- cdestyle
Very bad staying experience. During my stay, the valet charged me $30 for using the valet service, which I didn't even drive a car or used the service! Somebody must used name, my room number or lied to them, or there's some system errors. Called guest service AND valet team multiple times during my stay after I found out about the unknown charge, and at beginning they said there was an error they will remove the charge. But after I checked out from the hotel, I received another notice from them stated I used the valet service so I have to pay for that.Called guest service manager again and he said they can't do anything about it since the valet manager Alex after investigation decided the charge was valid. Called valet team manager Alex multiple times, left multiple messages, but he never answered his phone or return left message. And guest service manager said I can only dispute this charge with my credit card company if I think it's invalid.Strongly suggest other people think twice if want to stay at this hotel, there are better option and I had better experience with other hotels. Seems like recent management and guest service quality went down by a lot. Even they made mistake, they don't apologize or fix the error, instead they caused more trouble for customer to file a dispute with their credit card company. Very poor customer service.
Excellent Service
Caesars Palace
Was assisted by Debyb at VIP check-in. She was very accommodating and helpful. We asked for a different tower than originally booked. Felt safe with COVID safety guidelines. Service is always...More
- Kingyandollie
Was assisted by Debyb at VIP check-in. She was very accommodating and helpful. We asked for a different tower than originally booked. Felt safe with COVID safety guidelines. Service is always impeccable from the hosts to the housekeeping staff.
Expected more
Caesars Palace
I loved almost everything of my stay at the Caesars Palace, the service, the reward program and the partnership they have is amazing.The three things I disliked were:When I booked my reservation...More
- G8222PUrodrigog
I loved almost everything of my stay at the Caesars Palace, the service, the reward program and the partnership they have is amazing.The three things I disliked were:When I booked my reservation wasn't advised about the $200 USD deposit for incidents, it must be paid at the moment of your check-in. S, I booked thru a third party site so, decided to visit its site and recreated a booking and was the same, the incidents fee is not published at the time of booking.The second thing I disliked was that my tissues were wet on my arrival, I realized upto the next day morning, the smell was like toilet water so I discarded them.The third thing was the resort fee vs "the coverage". Even that is mandatory you cannot enjoy the pool during the entire year, like right now during fall. The internet is limited for two devices, even that guests may have more than 2, like tablets, cellphone, smart watches, etc. If you need a third device connection, must pay 14.99USD.
Unfortunate Stay
Caesars Palace
I have stayed in so many different hotels in Las Vegas and, as I was traveling with my daughter, decided on Caesar's for a true Vegas experience. Wow, the hotel is really in bad shape. First of...More
- Twinmom048
I have stayed in so many different hotels in Las Vegas and, as I was traveling with my daughter, decided on Caesar's for a true Vegas experience. Wow, the hotel is really in bad shape. First of all, there was no valet available so, when you park in self-parking, you walk about a mile to the check-in. No help at all. Not even carts to help with the luggage. When I asked about it at the front desk, the man said that the employee parking lot was very far as well. (Really?). No one seemed to care. Plus, the rooms are really dingy! Furniture is thrashed, tiles were falling off the bathroom, towels were really threadbare. The only reason why I am giving this more than one star was that the woman who checked out with, Jeanie, was lovely and very helpful when I told her about the mini-bar being used for food. But really, Caesar's, you should start getting your act together. There are so many other hotels to choose from and, from the reviews I see that you are getting, people will be taking their business elsewhere.
Not Impressed for Our First Visit
Caesars Palace
My husband and I stayed at Caesars during the week of Thanksgiving. We have stayed at other hotel/casinos in Vegas in the past and always heard Caesars was a great place to stay. We were not...More
- WhitneyG3
My husband and I stayed at Caesars during the week of Thanksgiving. We have stayed at other hotel/casinos in Vegas in the past and always heard Caesars was a great place to stay. We were not impressed to say the least. First, ALL of the staff were so rude! You would think that during a pandemic people would be happy you chose to travel and stay at their hotel. This was not the case at Caesars. The place is so big that you get lost easily and any time we tried to ask for directions or help, the staff acted like we were putting them out. Hardly any restaurants were open during our stay and the table game minimums were incredibly high considering the casino was relatively empty. The rooms were nice but that is not enough for me to come stay here again. I would hope that my experience would have been different if we had stayed another time (and not during Covid). However, this trip ruined us from returning in the future to find out.
Caesars Palace
Tripadvisor rating for this property
Poor guest service and valet team
Very bad staying experience. During my stay, the valet charged me $30 for using the valet service, which I didn't even drive a car or used the service! Somebody must used name, my room number or...More
cdestyle
Very bad staying experience. During my stay, the valet charged me $30 for using the valet service, which I didn't even drive a car or used the service! Somebody must used name, my room number or lied to them, or there's some system errors. Called guest service AND valet team multiple times during my stay after I found out about the unknown charge, and at beginning they said there was an error they will remove the charge. But after I checked out from the hotel, I received another notice from them stated I used the valet service so I have to pay for that.Called guest service manager again and he said they can't do anything about it since the valet manager Alex after investigation decided the charge was valid. Called valet team manager Alex multiple times, left multiple messages, but he never answered his phone or return left message. And guest service manager said I can only dispute this charge with my credit card company if I think it's invalid.Strongly suggest other people think twice if want to stay at this hotel, there are better option and I had better experience with other hotels. Seems like recent management and guest service quality went down by a lot. Even they made mistake, they don't apologize or fix the error, instead they caused more trouble for customer to file a dispute with their credit card company. Very poor customer service.
Tripadvisor rating for this property
Excellent Service
Was assisted by Debyb at VIP check-in. She was very accommodating and helpful. We asked for a different tower than originally booked. Felt safe with COVID safety guidelines. Service is always...More
Kingyandollie
Was assisted by Debyb at VIP check-in. She was very accommodating and helpful. We asked for a different tower than originally booked. Felt safe with COVID safety guidelines. Service is always impeccable from the hosts to the housekeeping staff.
Tripadvisor rating for this property
Expected more
I loved almost everything of my stay at the Caesars Palace, the service, the reward program and the partnership they have is amazing.The three things I disliked were:When I booked my reservation...More
G8222PUrodrigog
I loved almost everything of my stay at the Caesars Palace, the service, the reward program and the partnership they have is amazing.The three things I disliked were:When I booked my reservation wasn't advised about the $200 USD deposit for incidents, it must be paid at the moment of your check-in. S, I booked thru a third party site so, decided to visit its site and recreated a booking and was the same, the incidents fee is not published at the time of booking.The second thing I disliked was that my tissues were wet on my arrival, I realized upto the next day morning, the smell was like toilet water so I discarded them.The third thing was the resort fee vs "the coverage". Even that is mandatory you cannot enjoy the pool during the entire year, like right now during fall. The internet is limited for two devices, even that guests may have more than 2, like tablets, cellphone, smart watches, etc. If you need a third device connection, must pay 14.99USD.
Tripadvisor rating for this property
Unfortunate Stay
I have stayed in so many different hotels in Las Vegas and, as I was traveling with my daughter, decided on Caesar's for a true Vegas experience. Wow, the hotel is really in bad shape. First of...More
Twinmom048
I have stayed in so many different hotels in Las Vegas and, as I was traveling with my daughter, decided on Caesar's for a true Vegas experience. Wow, the hotel is really in bad shape. First of all, there was no valet available so, when you park in self-parking, you walk about a mile to the check-in. No help at all. Not even carts to help with the luggage. When I asked about it at the front desk, the man said that the employee parking lot was very far as well. (Really?). No one seemed to care. Plus, the rooms are really dingy! Furniture is thrashed, tiles were falling off the bathroom, towels were really threadbare. The only reason why I am giving this more than one star was that the woman who checked out with, Jeanie, was lovely and very helpful when I told her about the mini-bar being used for food. But really, Caesar's, you should start getting your act together. There are so many other hotels to choose from and, from the reviews I see that you are getting, people will be taking their business elsewhere.
Tripadvisor rating for this property
Not Impressed for Our First Visit
My husband and I stayed at Caesars during the week of Thanksgiving. We have stayed at other hotel/casinos in Vegas in the past and always heard Caesars was a great place to stay. We were not...More
WhitneyG3
My husband and I stayed at Caesars during the week of Thanksgiving. We have stayed at other hotel/casinos in Vegas in the past and always heard Caesars was a great place to stay. We were not impressed to say the least. First, ALL of the staff were so rude! You would think that during a pandemic people would be happy you chose to travel and stay at their hotel. This was not the case at Caesars. The place is so big that you get lost easily and any time we tried to ask for directions or help, the staff acted like we were putting them out. Hardly any restaurants were open during our stay and the table game minimums were incredibly high considering the casino was relatively empty. The rooms were nice but that is not enough for me to come stay here again. I would hope that my experience would have been different if we had stayed another time (and not during Covid). However, this trip ruined us from returning in the future to find out.