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Caesars Palace Reviews
Average Tripadvisor rating for Caesars Palace
Average Rating Based on 26191 reviews
Caesars Palace
Expected more
Caesars Palace
I loved almost everything of my stay at the Caesars Palace, the service, the reward program and the partnership they have is amazing.The three things I disliked were:When I booked my reservation...More
- G8222PUrodrigog
I loved almost everything of my stay at the Caesars Palace, the service, the reward program and the partnership they have is amazing.The three things I disliked were:When I booked my reservation wasn't advised about the $200 USD deposit for incidents, it must be paid at the moment of your check-in. S, I booked thru a third party site so, decided to visit its site and recreated a booking and was the same, the incidents fee is not published at the time of booking.The second thing I disliked was that my tissues were wet on my arrival, I realized upto the next day morning, the smell was like toilet water so I discarded them.The third thing was the resort fee vs "the coverage". Even that is mandatory you cannot enjoy the pool during the entire year, like right now during fall. The internet is limited for two devices, even that guests may have more than 2, like tablets, cellphone, smart watches, etc. If you need a third device connection, must pay 14.99USD.
Unfortunate Stay
Caesars Palace
I have stayed in so many different hotels in Las Vegas and, as I was traveling with my daughter, decided on Caesar's for a true Vegas experience. Wow, the hotel is really in bad shape. First of...More
- Twinmom048
I have stayed in so many different hotels in Las Vegas and, as I was traveling with my daughter, decided on Caesar's for a true Vegas experience. Wow, the hotel is really in bad shape. First of all, there was no valet available so, when you park in self-parking, you walk about a mile to the check-in. No help at all. Not even carts to help with the luggage. When I asked about it at the front desk, the man said that the employee parking lot was very far as well. (Really?). No one seemed to care. Plus, the rooms are really dingy! Furniture is thrashed, tiles were falling off the bathroom, towels were really threadbare. The only reason why I am giving this more than one star was that the woman who checked out with, Jeanie, was lovely and very helpful when I told her about the mini-bar being used for food. But really, Caesar's, you should start getting your act together. There are so many other hotels to choose from and, from the reviews I see that you are getting, people will be taking their business elsewhere.
Not Impressed for Our First Visit
Caesars Palace
My husband and I stayed at Caesars during the week of Thanksgiving. We have stayed at other hotel/casinos in Vegas in the past and always heard Caesars was a great place to stay. We were not...More
- WhitneyG3
My husband and I stayed at Caesars during the week of Thanksgiving. We have stayed at other hotel/casinos in Vegas in the past and always heard Caesars was a great place to stay. We were not impressed to say the least. First, ALL of the staff were so rude! You would think that during a pandemic people would be happy you chose to travel and stay at their hotel. This was not the case at Caesars. The place is so big that you get lost easily and any time we tried to ask for directions or help, the staff acted like we were putting them out. Hardly any restaurants were open during our stay and the table game minimums were incredibly high considering the casino was relatively empty. The rooms were nice but that is not enough for me to come stay here again. I would hope that my experience would have been different if we had stayed another time (and not during Covid). However, this trip ruined us from returning in the future to find out.
Terrible experience — mini bar mafia
Caesars Palace
Our stay started out positively, we were upgraded to a nicer room which was appreciated. Our room was equipped with classic weighted mini bar, which I explained to our kids not to touch. The...More
- Danielle E
Our stay started out positively, we were upgraded to a nicer room which was appreciated. Our room was equipped with classic weighted mini bar, which I explained to our kids not to touch. The countertop above the bar was also weighted (without any sign indicating this) and we moved the products of drinks and candy to a spot where the kids wouldn’t touch them. I was subsequently notified through my online room bill that I would be charged over $150 for the snacks. I called the customer service and they chastised me for not knowing the TOP OF THE COUNTERTOP ABOVE the mini fridge was weight based. It took three phone calls to get someone to come up and inspect the room in order to get the charges reversed. The staff kept trying to explain the countertop was weighted, but I was more interested in the solution than the problem at that point in time. The manager told me there was ‘no problem’ and the charges would be reversed. I’m glad he didn’t think there was a problem, but I certainly did. Why was it necessary to chastise me over 45 minutes through three different employees to get the charges reversed? It upset my kids, it upset me and left a terrible experience in our memory. An added insult was when the employee came in to inspect the minibar she noted it was missing some Pringle’s chips which was never there when we entered the room. Caesars palace is running a clear scam with their mini bar service. I didn’t agree to renting a room with booby traps. I certainly didn’t agree to renting a room to be treated poorly by the staff. The customer service is greatly lacking to put it mildly and they won’t receive my business in the future.
CHECK IN BY PHONE AND CODE
Caesars Palace
got message on phone to check in early and no lines.got code on phone- and all done.arrived at hotel-where we check in and get our key?- answer get in line -not such a thing.1.30 hrs in...More
- WJUE85258
got message on phone to check in early and no lines.got code on phone- and all done.arrived at hotel-where we check in and get our key?- answer get in line -not such a thing.1.30 hrs in line.overcharged room drinks .last time i was in this hotel.walter juessen
Caesars Palace
Tripadvisor rating for this property
Expected more
I loved almost everything of my stay at the Caesars Palace, the service, the reward program and the partnership they have is amazing.The three things I disliked were:When I booked my reservation...More
G8222PUrodrigog
I loved almost everything of my stay at the Caesars Palace, the service, the reward program and the partnership they have is amazing.The three things I disliked were:When I booked my reservation wasn't advised about the $200 USD deposit for incidents, it must be paid at the moment of your check-in. S, I booked thru a third party site so, decided to visit its site and recreated a booking and was the same, the incidents fee is not published at the time of booking.The second thing I disliked was that my tissues were wet on my arrival, I realized upto the next day morning, the smell was like toilet water so I discarded them.The third thing was the resort fee vs "the coverage". Even that is mandatory you cannot enjoy the pool during the entire year, like right now during fall. The internet is limited for two devices, even that guests may have more than 2, like tablets, cellphone, smart watches, etc. If you need a third device connection, must pay 14.99USD.
Tripadvisor rating for this property
Unfortunate Stay
I have stayed in so many different hotels in Las Vegas and, as I was traveling with my daughter, decided on Caesar's for a true Vegas experience. Wow, the hotel is really in bad shape. First of...More
Twinmom048
I have stayed in so many different hotels in Las Vegas and, as I was traveling with my daughter, decided on Caesar's for a true Vegas experience. Wow, the hotel is really in bad shape. First of all, there was no valet available so, when you park in self-parking, you walk about a mile to the check-in. No help at all. Not even carts to help with the luggage. When I asked about it at the front desk, the man said that the employee parking lot was very far as well. (Really?). No one seemed to care. Plus, the rooms are really dingy! Furniture is thrashed, tiles were falling off the bathroom, towels were really threadbare. The only reason why I am giving this more than one star was that the woman who checked out with, Jeanie, was lovely and very helpful when I told her about the mini-bar being used for food. But really, Caesar's, you should start getting your act together. There are so many other hotels to choose from and, from the reviews I see that you are getting, people will be taking their business elsewhere.
Tripadvisor rating for this property
Not Impressed for Our First Visit
My husband and I stayed at Caesars during the week of Thanksgiving. We have stayed at other hotel/casinos in Vegas in the past and always heard Caesars was a great place to stay. We were not...More
WhitneyG3
My husband and I stayed at Caesars during the week of Thanksgiving. We have stayed at other hotel/casinos in Vegas in the past and always heard Caesars was a great place to stay. We were not impressed to say the least. First, ALL of the staff were so rude! You would think that during a pandemic people would be happy you chose to travel and stay at their hotel. This was not the case at Caesars. The place is so big that you get lost easily and any time we tried to ask for directions or help, the staff acted like we were putting them out. Hardly any restaurants were open during our stay and the table game minimums were incredibly high considering the casino was relatively empty. The rooms were nice but that is not enough for me to come stay here again. I would hope that my experience would have been different if we had stayed another time (and not during Covid). However, this trip ruined us from returning in the future to find out.
Tripadvisor rating for this property
Terrible experience — mini bar mafia
Our stay started out positively, we were upgraded to a nicer room which was appreciated. Our room was equipped with classic weighted mini bar, which I explained to our kids not to touch. The...More
Danielle E
Our stay started out positively, we were upgraded to a nicer room which was appreciated. Our room was equipped with classic weighted mini bar, which I explained to our kids not to touch. The countertop above the bar was also weighted (without any sign indicating this) and we moved the products of drinks and candy to a spot where the kids wouldn’t touch them. I was subsequently notified through my online room bill that I would be charged over $150 for the snacks. I called the customer service and they chastised me for not knowing the TOP OF THE COUNTERTOP ABOVE the mini fridge was weight based. It took three phone calls to get someone to come up and inspect the room in order to get the charges reversed. The staff kept trying to explain the countertop was weighted, but I was more interested in the solution than the problem at that point in time. The manager told me there was ‘no problem’ and the charges would be reversed. I’m glad he didn’t think there was a problem, but I certainly did. Why was it necessary to chastise me over 45 minutes through three different employees to get the charges reversed? It upset my kids, it upset me and left a terrible experience in our memory. An added insult was when the employee came in to inspect the minibar she noted it was missing some Pringle’s chips which was never there when we entered the room. Caesars palace is running a clear scam with their mini bar service. I didn’t agree to renting a room with booby traps. I certainly didn’t agree to renting a room to be treated poorly by the staff. The customer service is greatly lacking to put it mildly and they won’t receive my business in the future.
Tripadvisor rating for this property
CHECK IN BY PHONE AND CODE
got message on phone to check in early and no lines.got code on phone- and all done.arrived at hotel-where we check in and get our key?- answer get in line -not such a thing.1.30 hrs in...More
WJUE85258
got message on phone to check in early and no lines.got code on phone- and all done.arrived at hotel-where we check in and get our key?- answer get in line -not such a thing.1.30 hrs in line.overcharged room drinks .last time i was in this hotel.walter juessen