Travel Information

Because we are flying exclusive public charters, each reservation requires a fully executed TPA. If you are not familiar with the details of the TPA, please click here. If you are familiar with the TPA and have not already completed the signature page, please click on the link to the property you are traveling to, fill out the form in its entirety and send it back to the appropriate party located on the form. To check the details of an existing reservation, click the Existing Reservation tab on the home page booker.  

Atlantic City    Laughlin    Biloxi    Tunica

Do you have an upcoming flight and want your flight details including departure dates, flights times and ticket counter or FBO locations?  Click Upcoming Flight Information in the site navigation. 

Already reserved your seats on one of our exclusive flights and need to check your flight details or modify your existing reservation? Click the Existing Reservation tab on the home page for more information.

Ticketing

• You will be provided a Boarding Pass and luggage tag upon check-in at the Main Airport Terminal or Fixed Base Operator.

Check-in

Caesars Rewards Air operates out of two types of terminals: Main Airport Terminals and Private Fixed Base Operators.

• Main Airport Terminals - Recommended check-in is 2 hours prior to your flight departure. Ticket counters close 1 hour prior to flight departure. Check-in is at the assigned ticket counter.
• Fixed Base Operator (FBO) – Recommended arrival is unique to your departing FBO. Check-in will take place via the flight attendant prior to boarding.

Security Information

Passengers are required to present a boarding pass as well as government-issued photo identification (such as a driver’s license or passport) at the primary security checkpoint. Visit the Transportation Security Administration (TSA) Web site for more information regarding identification* requirements.

Flights originating from Canadian cities require a valid passport.

Please visit the TSA Web site for important updates to security screening* procedures.

As of June 24, 2020:   

-  Everyone is required to wear a mask at all times, except when eating or drinking, while indoors at all Caesars Entertainment             properties. If you do not have a mask, one will be provided to you.    

-  As a precaution, all passengers will have their temperature checked prior to boarding the aircraft at their home departure city.         Passengers with a temperature of 100.4 degrees or higher will not be permitted to fly and a full refund will be made within 7 - 10     business days.

-  All passengers are required to wear a mask onboard the flight.  All passengers are encouraged to bring their own mask.  If you          do not have a mask, one will be provided to you.

Checked Baggage

• Each guest is allowed one checked bag.
• No passengers under 21 years of age are permitted on our flights.
• An additional bag is allowed for items such as mobility devices and sporting equipment. Important Note: Please place all medication that may be necessary both during and after your flight in your carry-on baggage.

Carry-on Baggage

• Overhead bin space is extremely limited, therefore one personal item that will fit underneath the seat in front of you is permitted.

Restricted Items 

• See the list of TSA restricted items.

Traveling With Pets

• At this time we do not allow pets on our flights.

Traveling With Children

• No passengers under 21 years of age are permitted on our flights.

Delayed or Damaged Items FAQ:

My Bag Is Delayed

• We do our best to make sure that your checked bag arrives safely with you at your destination. If your bag is delayed when traveling on Caesars Rewards Air, please click here.

My Bag Is Damaged

• If your bag is damaged, the quicker you tell us, the quicker we can help. Please click here and contact us within 24 hours of getting your bag.
• If you do not report the damage within these time limits, we will be released from any liability.

Damage from Transportation Security Administration (TSA) Inspections

• If your bag is inspected by the TSA, they’ll place a written notification inside your bag or a seal on the outside. As we are not liable for damages caused by TSA inspections, if you think the damage to your bag was caused by an inspection, please contact the TSA at 1-866-289-9673.

How can you reduce the risk of damage to your bag?

• Never check a bag that doesn’t completely close. If you need a strap or cord to keep it closed, it probably won’t survive the trip.
• Check your bag carefully in the baggage claims area before leaving the airport.
• Never check a bag that should be carried on such as briefcases, laptops and tote bags.
• Don’t over-pack. This puts a strain on zippers, seams, frames and hinges.
• Try to replace old or worn luggage as they may not withstand our automated baggage handling systems.

We will only be liable for damage to sports equipment if:

• They are in a hard-sided case.
• The outside of the case is visibly damaged.

Major Changes/Cancellation by Charter Participant

*For all flights arriving through November 30, 2020 the cancellation policy has been adjusted to three (3) days from arrival. 

If you cancel your reservations, you will receive no refund, except under the limited circumstances set forth below. Notification of cancellation should be called either to the booking agent listed below or to our reservation department. Cancellation charges are effective from the day that you advise us of your cancellation and you receive a cancellation number.

• You will be given a full refund if you cancel your reservation more than thirty (30)* days before departure.
• Cancellation less than thirty (30)* days prior to flight departure date will result in $400 per reservation cancellation fee. This fee will be charged to the credit card received at the time of booking or on file with Charter Operator, deducted from any refund due or if a valid credit card is not available or does not have sufficient funds, Charter Operator reserves the right to deduct Total Rewards Credits from primary customers account.
• You will be given a full refund, less a $25 per person service fee, if: (a) you provide a substitute charter participant for your reservation before canceling, provided, however, that charter participants who are complimentary guests of Charter Operator have no right of substitution, or (b) Charter Operator is able to resell your canceled reservation (as evidenced by a full manifest for the flight).
• You will be given a full refund if you cancel because: (a) of a medical emergency (physician’s note must be provided); (b) you or your companion decease before the departure (your “companion” is the person who is your confirmed scheduled roommate during the tour); or (c) of the death of an immediate family member (death certificate or other evidence must be provided).
• If you are a comped passenger you will be required to secure your reservation with a major credit card. Your credit card will be charged the amount of $400 per reservation for the trip only if you fail to appear and participate in the charter. By signing this agreement, you agree to have your credit card charged accordingly.
• Delays due to weather-related issues will not constitute sufficient grounds for cancellation unless the new arrival or departure time is greater than four (4) hours from the original time or results in the flight departure moving to the next day.
• Any requests for a refund must be emailed or mailed to Caesars Entertainment by the individual who booked the reservation.   
  • Email: ESSAirCharter@caesars.com 
  • Mail: Caesars Entertainment, Attention: Total Rewards Air Refunds, 3645 S. Las Vegas Blvd., Las Vegas, NV 89109.

Caesars typically operates our charters out of smaller sized airports, and there will be instances where passengers will need to climb 4-6 steps in order to board the aircraft. If you, or any one in your party will need assistance to climb the stairs onto the aircraft, please call the Caesars Rewards Air Call Center for booking assistance to make sure we provide you with the correct options for you and your guests.

Traveling with medical equipment? Please visit www.tsa.gov/travel for current regulations on what can and cannot travel with you on the plane. Make sure to tell your reservation agent about any accommodations, for the hotel and air travel, necessary to make your trip an enjoyable experience.

We and our charter operators continue to closely monitor guidance from various health authorities, including the Centers for Disease Control (CDC) and World Health Organization (WHO), as well as other governmental agencies that regulate air travel such as the Federal Aviation Administration (FAA) and Department of Transportation (DOT).  As the public emergency caused by COVID-19 evolves, policies and procedures will be updated, as necessary.

Operational Adjustments Due To COVID-19 Public Emergency

As of June 24, 2020:

    -   Everyone is required to wear a mask at all times, except when eating or drinking, while indoors at all Caesars                                        Entertainment properties. If you do not have a mask, one will be provided to you.

    -   As a precaution, all passengers will have their temperature checked prior to boarding the aircraft at their home departure                city. Passengers with a temperature of 100.4 degrees or higher will not be permitted to fly and a full refund will be made                  within 7-10 business days.

    -   All passengers are required to wear a mask onboard the flight.  All passengers are encouraged to bring their own mask.  If you         do not have a mask, one will be provided to you.

    -   Our air charter operators’ flight attendants are required to wear a mask during the flight.

    -   As occupancy for each flight permits, and wherever possible, access to certain seats will be restricted to provide greater         spacing between passengers.

    -   All inflight services have been temporarily adjusted to limit customer and flight attendant interactions.

    -   Hand sanitizer will be made available to passengers as they board the aircraft.

    -   Air charter operators have implemented enhanced daily cleaning procedures for aircraft interiors with EPA-approved         disinfectants.

    -   All chartered aircraft are equipped with HEPA (High-Efficiency Particulate Air) filters used in hospitals.   

For all flights arriving through November 30, 2020 the cancellation policy has been adjusted to three (3) days from arrival.

Caesars Entertainment continues to monitor guidance from various governmental health organizations concerning COVID-19, and all flights are subject to change or cancellation with or without notice.  Please refer to the Upcoming Flight Information for the current list of scheduled flights. Caesars Rewards Air recommends that all travelers frequently review the relevant state and local COVID-19 information resources for any self-quarantine requirements or other travel restrictions regarding the area in which you live, along your route and at your planned destination.

The latest information on our casinos and resorts is available at www.caesars.com/caesars-entertainment-updates.