Caesars often operates our charters out of smaller sized airports, and there will be instances where passengers will need to climb 4-6 steps in order to board the aircraft. If you, or any one in your party will need assistance to climb the stairs onto the aircraft, please contact the Caesars Rewards Air team at CaesarsGroupTravel@caesars.com for assistance to make sure we provide you with the correct options for you and your guests.
To view the U.S. Department of Transportation Airline Passengers with Disabilities Bill of Rights please visit https://www.transportation.gov/airconsumer/disabilitybillofrights.
Traveling with medical equipment? Please visit www.tsa.gov/travel for current regulations on what can and cannot travel with you on the plane. Make sure to tell your reservation agent or notate on your booking details under flight preferences section about any accommodations for the hotel and air travel necessary to make your trip an enjoyable experience.
Require wheelchair asisstance at the airport? - Please indicate during your booking the need for wheelchair service and who it is for and we will forward the information to our airline partner on your behalf.
Traveling with mobility equipment - The airline will make accommodations to load & offload your personal scooter/wheelchair/walker, etc. Leave your mobility device at the end of the jetbridge to be placed under the plane. It will be brought back up to the jetbridge for you to use when leaving the plane.
Need assistance to your seat? - Please notate on your booking details under flight preferences section or if you book over the phone let the agent know so they can notate for you. We will forward the information to our airline partner on your behalf so they will have an aisle chair ready to transport you to your seat.
Renting a mobility scooter at the hotel - Most properties offer scooter rentals. Check with the property you are going to verify availability.
Traveling with a Service Animal? Please visit Sun Country's website for additional details regarding traveling with a service animals. Any additional questions please contact the Caesars Rewards Air team at CaesarsGroupTravel@caesars.com. Make sure to tell your reservation agent or notate on your booking details under flight preferences section about the weight/size of your service animal.