Travel Information & FAQs - Caesars Rewards Air Charter Flights

FAQ - GENERAL INFORMATION

Is this real?

Yes, we are real. We are a Department of Transportation publicly filed charter program operated by Caesars Entertainment.
Our packages include roundtrip airfare, a 3-4-night hotel stay, and ground transportation between the airport and hotel.

Is this a Timeshare? Do I have to sit through a meeting?

No, this is not a timeshare, and there is no required meeting.
We market complimentary offers and discounted pricing to Caesars Rewards members for charter flights available from their area to one of our charter destinations.

What regions do we go to?

We currently offer flights to Atlantic City, Biloxi, Laughlin, Northern Nevada (Lake Tahoe & Reno), New Orleans, lowa (Council Bluffs), Bettendorf, and Las Vegas.

Can I bring someone who is under the age of 21 years old?

Yes. All passengers, regardless of age, must have a confirmed reservation with Caesars Rewards Air in advance and have an assigned seat on the charter. Children 2 and under must have an FAA-approved child restraint system (CRS).
Passengers must be at least 21 years old to participate in any discounted or complimentary charter package.

FAQ - How To's

How do I book my reservation?

Not sure how to reserve your stay? Whether you're a Caesars Rewards Member or a Non-Member, we’ve got you covered with step-by-step instructions. To get started, select the option from below that applies to you, then the below link to get to the home page.
How to book as a Caesars Rewards® Member: Click here
How to book as a non-member: Click here

How can I send my TPA?

You must accept the Terms and Conditions via your confirmation email that you will receive after completing your booking. The TPA terms must be accepted within 7 days of booking your reservation. If you are not familiar with the details of the TPA, please CLICK HERE:
If you do not have an email on your reservation, you must do one of the following: 4 ways to complete your Tour Participant Agreement (TPA): CLICK HERE
Mailing TPA: If you did not provide an email, you will receive a mailed copy of the Terms & Conditions to the address on your reservation (1 Caesars Palace Drive. Las Vegas, Nevada 89109), which you need to sign and return.
Printing TPA: You can also print out the Terms & Conditions signature page from our website and send the signed form back within 7 days of reservation.
Please click on the link to the region you are traveling to:

Atlantic City Laughlin Biloxi Reno/Tahoe New Orleans Las Vegas Council Bluffs Bettendorf Blank

How do I opt-in for text messaging?

You can go online click “Existing Reservation” and enter your confirmation code, Last Name and DOB, modify booking and on the Guest 1 Contact Details section find and check the box that says: “Yes, I want to receive text updates regarding my reservation”.
You can also refer to your confirmation email and ACCEPT TERMS, scroll to the bottom of page and check mark on the box that says: “Yes, I want to receive text updates regarding my reservation”.

FAQ - AIRPORT INFORMATION

When and how do I get my boarding pass?

You’ll receive your boarding pass when you check in at the designated airport ticket counter on the day of your flight. Simply present your valid Real-ID or current passport, and the agent will provide your boarding pass.

I have a KTN/Global Protect number, can I use it?

Yes, we can add your KTN/Global Entry number to your reservation. However, please note that TSA Precheck availability varies by airport, and Caesars cannot guarantee that these services will be offered or available at every airport for charter flights—even if your number is listed on your reservation.

Can I check in online?

No, online check-in is not available for charter flights. All charter passengers must check in at the ticket counter and receive a boarding pass before entering airport security. You will get an email from the property about 2-3 days before your flight with your flight confirmation details.

When does check in close?

Check-in closes 45 minutes before departure for domestic flights and 60 minutes before departure for international flights. We recommend arriving at the airport at least 2 hours before your flight. The ticket counter opens 2 hours prior to departure.

When do I need to be at the gate?

All passengers must be at the departure gate at least 30 minutes before the scheduled departure time.

When does the boarding door close?

The boarding door closes 10 minutes before departure and will not reopen. Guests who do not board before the door closes will be unable to travel on the flight. Cancellation fees may apply.

Will there be any food or beverages available on the flight?

Water, alcoholic beverages, non-alcoholic beverages, and a snack are available on most charters.
Flights under 1 hour or where service is not an option for safety reasons will not receive full service.
Each passenger is entitled to one complimentary beverage. Please note that alcoholic beverages are only available to passengers aged 21 and over

What identification do I need to fly?

Beginning May 7, 2025, every air traveler 18 years of age and older will need a REAL ID compliant driver's license or another acceptable form of ID. For more information about Real ID visit: https://www.dhs.gov/real-id
New TSA Option - TSA ConfirmID (Effective February 1, 2026) Travelers who arrive at the airport without an acceptable form of ID will have the option to use TSA ConfirmID, a fee based identity verification process offered by the TSA. More details and FAQs visit: https://www.tsa.gov/tsaconfirm-id
USA - Travelers 18 years of age and older must show a valid federal or state government-issued photo identification (valid driver's license, valid passport, or a valid military identification card) at the ticket counter and at the security checkpoint.
Canada - All travelers must have a valid passport..
A valid passport # and expiration date is required for all passengers at the time of booking your reservation. This information is required for our carrier to issue a boarding pass for the flight.

What are the baggage allowances?

You are allowed 1 checked bag maximum weight of 50lbs and 62 linear inches, 1 carry-on maximum weight of 35lbs and 24" x 16" x 11" (length x width x height), and a personal item small enough to fit under the seat in front of you.

Is there an additional fee for bags?

There are NO baggage fees

Can I bring my golf clubs?

Yes. They must be stored in a hard sided case. Caesars Entertainment and our carrier are not liable for any damage received during transfer.

How does the seating and seating requests work?

Seating requests are handled according to ADA accessibility needs and the operational structure of gaming with Caesars Entertainment.

Can I pay for a specific seat?

Yes. We offer guaranteed front of plane seats in row 7-11 (before the exit row) based on availability. This applies to both departing & returning flights.
You can purchase your upgraded seats by calling the Call Center (1-866-986-1647)

Can I bring my pet?

No. Only qualified service animals are permitted on Caesars charters.
A qualified service animal is defined as a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Service animals must be travelling with the person they are trained to assist. All guests traveling with a service dog must complete and submit the U.S. DOT Service Animal Air Transportation Form; attesting to the dog's health, behavior, and training at least 48 hours prior to departure.
See “Special Travel Needs / Passengers with Disabilities / Service Animals” on our website for more information.

FAQ - Transportation

Is there transportation from the airport to the hotel?

Yes, transportation is provided from the airport to the hotel upon arrival and back to the airport upon departure.
Your welcome packet includes details about the scheduled time you need to be at the bus or shuttle for your return to the airport.

Is it a bus/shuttle?

Depending on your location, it may be a charter bus or a shuttle.

Can we rent a car instead of taking the provided ground transportation?

Yes, but you are still required to pick up your welcome packet. On your departure day, you must arrive at the airport approximately two hours before your flight to check in at the ticket counter to retrieve your boarding pass.

FAQ - CHANGES/CANCELLATION/POLICY

What are the fees and penalties?

Package pricing varies by charter. Discounts and complimentary offers are available for known Caesars Rewards members. A Caesars Rewards card is not required to book on our charter.
NO RESORT FEE.
All reservations are subject to a $50.00 per person administration fee.
Cancellation Penalty - Standard cancellation policy: penalties apply for all booking cancelled under 30 days. See Tour Participation Agreement (TPA) for full details.
Atlantic City, NJ and New Orleans, LA properties charge region occupancy fees per reservation.
A credit card is required for all hotel stays. Upon arrival, a hold of up to $300 for incidental fees will be placed on your card as part of your confirmed booking.

How can I get refunded the penalty fee:

You will be given a full refund if you cancel because: (a) of a medical emergency (physician’s note must be provided); (b) you or your companion decease before the departure (your “companion” is the person who is your confirmed scheduled roommate during the tour); or (c) of the death of an immediate family member (death certificate or other evidence must be provided). See Tour Participation Agreement for full details.
Submit request and qualifying documentation to ESSAirCharter@caesars.com

How do I update my address?

You can modify the address on your charter booking by retrieving your reservation at https://www.caesars.com/myrewards/air or by contacting our call center at 866-986-1647 Monday - Friday between 8 AM - 7 PM Central time.
If you need to update your address on your Caesars Rewards account, you will need to do so in person at any Caesars Rewards property.

How do I update my email address? (for your reservation)

You can modify the address on your charter booking by retrieving your reservation at https://www.caesars.com/myrewards/air or by contacting our call center at 866-986-1647 Monday - Friday between 8 AM - 7 PM Central time.
If you need your email updated on your Caesars Rewards account, you will need to do so in person at any Caesars Rewards property.

How do I purchase a separate room, but still have my guest on my reservation?

Make a charter reservation for you and your guest, and then your companion can book their reservation for room-only at www.Caesars.com or by calling 1-800-223-7277 (booking fee may apply).

Can I change my guest?

Yes, if you are the main guest, you can change your guest up to 24 hours before your flight. Please notify us as soon as possible to give the airline enough time to update the manifest.
Price change may apply.§ You must contact our call center or email us to make the change.
Contact the Call Center at 1-866-986-1647 Monday - Friday between 8 AM - 7 PM CST.

FAQ - MISSED FLIGHT

What can I do if I miss the flight?

To avoid a no-show penalty, you can opt to find alternate transportation, at your own cost, to the destination property and take the return charter home.

Will I be charged?

If you do not make either leg of the trip, you will be subject to the penalty fee.

How can I get refunded the penalty fee?

You will be given a full refund if you cancel because: (a) of a medical emergency (physician’s note must be provided); (b) you or your companion decease before the departure (your “companion” is the person who is your confirmed scheduled roommate during the tour); or (c) of the death of an immediate family member (death certificate or other evidence must be provided). See Tour Participation Agreement for full details.
Submit request and qualifying documentation to ESSAirCharter@caesars.com

FAQ - SPECIAL TRAVEL NEEDS/ PASSENGERS WITH DISABILITIES/ SERVICE ANIMAL

Special Travel Needs / Passengers with Disabilities / Service Animals

Caesars often operates our charters out of smaller sized airports and there will be instances where passengers will need to climb 4-6 steps in order to board the aircraft. If you, or any one in your party will need assistance to climb the stairs onto the aircraft, please contact the Caesars Rewards Air Team at CaesarsGroupTravel@caesars.com for assistance to make sure we provide you with the correct options for you and your guest(s).To view the U.S. Department of Transportation Airline Passengers with Disabilities Bill of Rights please visit https://www.transportation.gov/airconsumer/disabilitybillofrights.

Traveling with medical equipment?

Please visit www.tsa.gov/travel for current regulations on what can and cannot travel with you on the plane. Make sure to tell your reservation agent or notate on your booking details under room preferences and/or flight preferences section about any accommodations for the hotel and air travel necessary to make your trip an enjoyable experience.

Require wheelchair assistance at the airport?

Please indicate during your booking the need for wheelchair service and who it is for, and we will make sure it's notated on your reservations. We will also forward the information to our airline partner on your behalf.

Traveling with mobility equipment?

The airline will make accommodations to load & offload your personal scooter/wheelchair/walker, etc. Leave your mobility device at the end of the jet bridge to be placed under the plane. It will be brought back up to the jet bridge for you to use when leaving the plane. Please indicate during your booking that you are bringing mobility equipment to the agent so they can notate / you can place these notes under the flight preferences section.

Need assistance to your seat?

Please notate on your booking details under flight preferences section or let the agent making your reservation know so they can notate this for you. We will forward the information to our airline partner on your behalf so they will have an aisle chair ready to transport you to your seat.

Renting a mobility scooter at the hotel

Most properties offer scooter rentals. You will need to check with the property you are going to and verify availability/make arrangements with the hotel.

Traveling with a Service Animal?

Please visit Sun Country's website for additional details regarding traveling with a service animals.

All guests traveling with a service dog must complete and submit the U.S. DOT Service Animal Air Transportation Form; attesting to the dog's health, behavior, and training at least 48 hours prior to departure. CLICK HERE: to fill out/submit the form online through the Open Doors Organization portal. Once your form is submitted in the portal, you’ll receive your service animal ID.

If you would like a paper copy of the form mailed to you, please email SVAN@opendoorsnfp.org with your request. Completed forms should be mailed to: 10600 W. Higgins Road, Suite 609 Rosemont, IL 60018. Please allow sufficient time for mailing and review prior to your date of departure.

Any additional questions please contact the Caesars Rewards Air team at CaesarsGroupTravel@caesars.com or call 1-866-986-1647 Mon - Fri 8 AM-7 PM CST. Make sure to tell your reservation agent or notate on your booking details under the flight preferences section about the weight/size of your service animal.

Caesars Air Flight FAQs & Travel Information