NOBU HOTEL AT CAESARS PALACE LAS VEGAS

Please avoid Nobu Caesar hotel in Las Vegas for unprofessional customer service and scam likely system! I posted one complaint review due to wrongly charge in April 13th,2019. My sister and I rented 2 room and it was her first time at Nobu hotel. She was accidentally checking items around the fridge but nothing was eaten or opened. I think this is the most common mistake that travelers can relate. Therefore the fridge sensor was messed up. We got charged $106 ($75 alone just to reset the sensor!). No one informed us at check in to avoid moving items in the fridge or else the charge will be this much $75 for deluxe room. I have spoken to the customer representative to explain what happened. He legitimately told me he will issue a refund which he did. I believed he did check with his supervisor before he issued the refund. So I have removed my complaint review post about 2 and half months later since they did the refund. As soon my post went off , Caesar hotel charge me again with the same amount in 2 and half months later! What a coincidence? I was disappointed and did not want to speak to them again. I made an dispute with the bank ( Caesar credit card) and they waited 3 and half months later to conclude there is nothing they can do about the dispute. The bank told me to contact Nobu Caesar hotel by myself. ( I will cancel the credit card you bet) .Customer service was horrible , she said she cannot dispute after 90 days and this case was too old ! she then transfers me to the supervisor. I just simply requested for a refund on the unauthorized charged and I wasn’t there at the moment. She said the team did check on the fridge sensor indicated that there were opened items so they charged me for the sensor reset as well. She was loudly said they have a right to charge me anytime for up to 2 years! She said the refund was just initial so the case remained open! Are you insane? It took the system about 2 and half months later to know? Don’t you guys reset and cleaned the room right after check out? Unless you guys didn’t ???? You guys did not take responsible for your words. Caesar Nobu is a big hotel and you guys disgust me out with your customer service . $107 is not much for me, the problem is I don’t want to pay on things I didn’t eat and open. Don’t you understand? I have been to Vegas various times with friends and family. I have never experienced this kind of customer service and rude personnel ever!!!! Just tell me you guys being stingy on $107 and cannot refund in April! Don’t charged my card without my permission in June and provide unprofessional problem solving skill in October!! I will never book at Caesar or anything related to it again and so my husband ’s family ,cousins and friends. Travelers please be aware of the system and the hotel clerks. Make sure you ask them about all the extra charges at check in when they forget to let you know. They are not as professional as they dressed up to be!

We always stay at Caesars when we're in Las Vegas. This was our first time to stay in the Nobu hotel located inside Caesars Palace. The service and accommodations were first class. Checking in and out was great as we were able yo bypass the long lines at Casars main reception area. We'll definitely stay at Nobu the next time we're in Las Vegas.

It was very surprising to me to find out Caesar Place had a hotel name NOBU. This was a refreshing surprise the room was immaculate. Great ambience and I love the amenities too. I would recommend this.

The penthouse suite was fantastic and filled with every expected amenity. The Nobu staff was courteous and efficient in accommodating each request. The suite was very large and could just parties of 40 or more.

Rates for Las Vegas's hotels are quite expensive with additional resort fees. For Nobu which situated in a very convenient location (inside Caesars Palace and next to Bellagio) and provided top brand in-room amenities (natura bisse), I think the price are quite reasonable. Staff are generally friendly and helpful, esp. Zoey from the front desk, provided us lots of tips to enjoy the hotel, facilities, activities and restaurants around. She is smart and understands what the customer's needs. I went to a Vietnamese restaurant she recommended which was really delicious and cheap! I think I got a room upgraded as it seemed bigger than the room I booked with a view to the Paris Tower. The room is nice and clean, just a bit weird that you need to switch the light on and off with the "real" switch of each lamp, instead of controlling them at the bedside panel. Thanks Zoey again that she reminded us not to take up anything from the minibar if we are not going to consume, as they have sensor and charge you once you move them. The hotel worth a 4-star, with Zoey added the 1 to 5-star.