NOBU HOTEL AT CAESARS PALACE LAS VEGAS

We gave this place second shot, we will not return!Not up to Nobu standard.Ceratin amenities arent provided as stated or varies from worker to worker.Pros:-Everyone is friendly and smiles.Always greeted well etc-Right in the center of all the action in the middle of Caesars. Literally, 30 second walk to the gaming area. You go from the bustling action , to quiet and peaceful.-Beds are extremely comfortable-Tvs are huge-Sleek modern feel- relaxingCONS:- Botqiue setting , not botqiue service, everytime we called with a question down to the desk we got Lots of mixed responses on everything. Calls were never returned.- Nobu social does exist but they do not serve "unique complimentary cocktail" as stated and managers were not present to chat with and voice concerns or ask questions, we sat here the whole time.Pabst, liqour and wine with oj or cranberry ,doesnt sound unique to me.- no one could explain what turn down service consists of at this property. I was told by the front desk housekeepers each do it differently.Then I was told no turn down. Then I was told depends on the room etc. -could not order room service at 245 am.Was upset because I already know they close from 3 am to 4 am for cleaning.But then I tried to order at 4am and was told they were closed to 530am for once a month deeper cleaning.I was told to order from caesars. if I wanted Caesars room service I would stayed in a Caesars room.- could not give a late check out after I stayed for 3 days, and voiced concerns.- Never bought my shower chair- concierge was unable to help me get tickets for absinthe and highroller so i had to go searching for them myself.granted this was easy but that's what I asked the concierge to do and just bill be but never happened. I was assured they could get these.- MOST ANNOYING PART I KEPT GETTING THESE TEXTS FROM THE FRONT DESK EVERY MORNING ASKING HOW THINGS WERE YET NOTHING WAS RESOLVED. QUESTIONS UNANSWERED.Recap: If you want Nobu Service, this is not the property for it. Try Los Cabos or Shoreditch. The workers were kind, beds nice, in the heart of all the action with a quick escape upstairs.Lacking on the execution with the amenities and the ability to answer guest questions and concerns. Well unless your staying in anything but the deluxe or luxury rooms, well that's atleast how the front desk person made it sound.So basically if your staying in the deluxe or luxury room dont expect a Nobu experience.Way better 5 star options in VegasYou will relax though, after all the frustration. Just let it go!Picture is of the social, free booze does not equal a free unique cocktail.Nobu is supposed to be about the experience.Vegas falls short :(

My wife and I stayed here two separate times during our vacation, both times we had excellent experiences. The first time we stayed was for just one night, it was nice that they have a separate check in for the Nobu hotel, the two concierge were very pleasant to deal with. The lounge / gym on the 72 floor was nice, and they served coffee and tea daily from 6:00 - 11:00 am. The king size bed was very comfortable, and the open shower with separate rain shower and removable body sprayer was also nice to have. Our second stay was for two nights and we had a king size bed again, with the same type of shower. We stayed on a Thursday and Friday for our second stay, and since we arrived before check in, we were offered an area to store our bags, and card keys to access the lounge area so that we could change into our bathing suites and use the pool while our room was prepared for us. Friday night from 5:30 - 6:30 they had an open cocktail hour in the lounge area, where you could mingle with other guests and also some of the hotel staff. Since I was a diamond card holder, we were allowed up to 2:00 pm for check out rather than the standard 11:00 am, which was nice since we had a mid afternoon flight. I will definitely stay at the Nobu Hotel again.

This hotel is inside another hotel, namely Caesar's Palace. They do a few things to make themselves seem cool, and it is not. I stayed on the 78th floor, which in fact was like the 9th floor or something. The elevators are a "smart system" which is more annoying than smart. There is an ice machine on only two floors of the entire hotel. Staff was aloof. Not impressed over all.

...never have I ever...had such an easy time requesting reservations, housekeeping instructions, etc.WOW. What a handy service their whole text concierge was. Room was large, clean, and I LOVED the shower. The only thing the room lacked, that I was hoping for, was a tub.

The people are nice and the location to the concert venue is convenient. That's the good news. For a price approaching $400/night we were expecting, among other things, a hotel room in decent working condition. So, when they were late getting us into our room, with no offer of compensation, we really needed a nice shower from our travel day. COLD!!!! But that's OK, use the phone to call the front desk. PHONE DOESN'T WORK! OK use your cell phone---no answer! After hours of anxiety, not to mention body odor, while trying to get ready to have dinner with family and a client, we finally get a lame offer to change rooms at some point later that evening---maybe. No guarantees of course, not for $400. We had to go out, return to our crappy cold shower room and at some point on the 2nd day, they managed to fix the shower. I demanded compensation. They were able to squeeze out credit for 1/2 a night even though they ruined our first day. clearly the nice happy hour is designed to anesthetize guests to their having been ripped off. Pay less and stay elsewhere.