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NOBU HOTEL AT CAESARS PALACE LAS VEGAS

Nobu Hotel Las Vegas Reviews
Average Tripadvisor rating for Nobu Hotel at Caesars Palace
Average Rating Based on 2152 reviews
Nobu Hotel at Caesars Palace
Looking for The Special Vegas Hotel? This is it!
Nobu Hotel at Caesars Palace
Although my room was not ready until 4:30pm, I have received a complementary Sake Suite upgrade featuring "humble" 1,000sqft corner residence. The room was quiet, which can be a major challenge in...More
- Dr_PIZ
Although my room was not ready until 4:30pm, I have received a complementary Sake Suite upgrade featuring "humble" 1,000sqft corner residence. The room was quiet, which can be a major challenge in cities like Vegas. I wish my stay would have been longer to enjoy things like the living/dinning room, soaking bath tub with free salts and heated (yes, that's right!) Japanese toilet seats in both bathrooms. Linen was exceptional, although I like Waldorf's Percale linen a bit more. Thank you very much for making my business trip an exceptional experience. Will be back soon!
Excellent Service
Nobu Hotel at Caesars Palace
We were welcomed by Zoey after a long day of travel. She was superb in making a positive impression for the hotel. She quickly helped us through all the particulars to make our stay enjoyable. We had...More
- StevenB4949264
We were welcomed by Zoey after a long day of travel. She was superb in making a positive impression for the hotel. She quickly helped us through all the particulars to make our stay enjoyable. We had a short, but wonderful time at Nobu.
My First Nobu Hotel experience
Nobu Hotel at Caesars Palace
I had some issues with my initial booking which originally meant my first night would be in a standard room and my remaining nights would be in a suite. After multiple attempts to resolve it with...More
- Kryptik-Traveler
I had some issues with my initial booking which originally meant my first night would be in a standard room and my remaining nights would be in a suite. After multiple attempts to resolve it with online customer service leading up to my trip, i was consistently informed that it was not possible to switch my first night to the same suite as my remaining night, i essentially gave up and expected to have to adjust my day’s business meetings schedule to shift rooms mid day. During check-in I worked with Zoey. She was professional, courteous, and friendly. When she saw my reservation she instantly questioned why I had 2 separate bookings and why my first night was in a different room. I explained what had happened and that customer service continued to inform me a room change was not possible, Zoey immediately said to me that she would handle it. 5 minutes after some button mashing on the keyboard, she said she resolved the issue and that I would immediately stay in the same suite for my entire trip without the need to shift rooms. This was a complete reliefe as it also meant I could have all my meetings as planned rather than having to scramble.If you’re staying at Nobu Hotel, I would totally suggest asking for and working with Zoey.
Really Terrible Customer Service
Nobu Hotel at Caesars Palace
I am reposting my review below. The Nobu had offered reparations for my poor experience that I described. I was contacted by an Assistant Manager named Samira. I had to agree to remove my negative...More
- 740ginaf
I am reposting my review below. The Nobu had offered reparations for my poor experience that I described. I was contacted by an Assistant Manager named Samira. I had to agree to remove my negative review in order to receive said reparations, and I did so immediately. Unfortunately for the Nobu, Samira did not keep her word, and I never received the expected email confirming our discussion and her offer of two comped nights good for one year. We spoke on the phone, she insisted she sent it, I confirmed my email address with her, checked my spam box, and there is still no email from Samira, nor any follow-up to see if I received the email. I have been receiving Caesars Rewards emails once a week since the trip was completed so they definitely have my email address. I cannot fathom why she would lie about this, but I intend to write about my experience with Nobu far and wide at this point. I have stayed at Caesars many times in my life. I specifically booked the Nobu this trip because my travel partner likes peace and quiet, and I wanted to avoid the crowds and lengthy wait times at check-in. Plus, we were promised attentive service. When we checked in, I told the concierge that we were celebrating our birthdays as well as my first travel since my husband died (which was a huge milestone). Most hotels make an effort to improve a guest's experience when you tell them about such personal celebrations. Instead, we apparently got the worst room in the hotel, no congratulations were offered, and we were made to wait until after 4 to actually check in to our room - yes, that's not unusual for Vegas, but disconcerting in light of the promises made on your website of your extraordinary service. You no doubt saw my other concerns on my postings.The workers who arrived to our room to fix the toilet, thermostat and drapes were professional and courteous. Your bell service employees were efficient and kind. Your concierges, though...snobbish, abrupt, and incapable of smiling and going the extra mile. They apparently were hired for their looks rather than their talents in concierge work - it was like dealing with the same robot every day who had only been programmed to ignore us. I have a feeling they were not nearly as dismissive towards men as they were to two middle-aged women. We had trouble with the keys initially, and instructions were shouted out to us while they stayed behind their stand--a bell captain standing nearby had to assist us, as the concierges were too busy with their conversation. We asked for water one evening, and were told that the hospitality room was closed for the night, and they made us take the long trek out into the casino to buy overpriced water. Even exchanging greetings was difficult for these concierges--we would greet them as we came and went, and they were usually in a clump around the concierge desk gossiping and would barely acknowledge us. Now that I have been home for nearly a week, that is my strongest impression--not the unpleasant little room and its mechanical faults, but the unfriendly, unhelpful concierges. As a HR pro in real life, I can tell you that some retraining and a look at your hiring practices would go a long way to resolving your issues, in my opinion.I did speak to someone while I was there who was the manager on the phone (his name was Josh, I believe) and he offered a food and beverage credit of $100. When I left Tuesday morning, I spoke to the available concierge and explained that I could not use the credit as when it was offered I had already made plans to eat meals at other locations. I asked if it would be possible to have one of the robes that are offered for sale in the room, and she refused, that she would apply the credit to my bill for my only meal charge incurred during my stay. Just one more incident of not getting what I wanted from your ridiculous concierges. I do not think $100 off my stay is satisfactory in the least, as the room and the treatment we received at the hands of your concierges were not worth paying the substantial rates we did.A final recap - when a guest makes the point of telling a concierge at check-in that they are celebrating something, don't give them a problematic room and make them wait all day for the privilege. A beautiful concierge does not make up for having great service. And the chocolate covered strawberries and Champagne placed in our room the last night (I am allergic to chocolate and strawberries and do not drink alcohol, so another fail) does not make up for what turned out to be a stay in a hotel that I shall always remember as cold, hostile and not living up to the Caesars brand. I think a reimbursement for my two-night stay would be the best way to rectify this situation.Gina
Fantastic Stay
Nobu Hotel at Caesars Palace
We arrived at Caesars Palace, for an one-night stay at Nobu hôtel. We were pleased to be upgraded in a suite. Our stay was fantastic in this really modern nice hôtel. Thank you very much to Zoey who...More
- Asauvaget
We arrived at Caesars Palace, for an one-night stay at Nobu hôtel. We were pleased to be upgraded in a suite. Our stay was fantastic in this really modern nice hôtel. Thank you very much to Zoey who definitivelly changed our stay.
Nobu Hotel at Caesars Palace
Tripadvisor rating for this property
Looking for The Special Vegas Hotel? This is it!
Although my room was not ready until 4:30pm, I have received a complementary Sake Suite upgrade featuring "humble" 1,000sqft corner residence. The room was quiet, which can be a major challenge in...More
Dr_PIZ
Although my room was not ready until 4:30pm, I have received a complementary Sake Suite upgrade featuring "humble" 1,000sqft corner residence. The room was quiet, which can be a major challenge in cities like Vegas. I wish my stay would have been longer to enjoy things like the living/dinning room, soaking bath tub with free salts and heated (yes, that's right!) Japanese toilet seats in both bathrooms. Linen was exceptional, although I like Waldorf's Percale linen a bit more. Thank you very much for making my business trip an exceptional experience. Will be back soon!
Tripadvisor rating for this property
Excellent Service
We were welcomed by Zoey after a long day of travel. She was superb in making a positive impression for the hotel. She quickly helped us through all the particulars to make our stay enjoyable. We had...More
StevenB4949264
We were welcomed by Zoey after a long day of travel. She was superb in making a positive impression for the hotel. She quickly helped us through all the particulars to make our stay enjoyable. We had a short, but wonderful time at Nobu.
Tripadvisor rating for this property
My First Nobu Hotel experience
I had some issues with my initial booking which originally meant my first night would be in a standard room and my remaining nights would be in a suite. After multiple attempts to resolve it with...More
Kryptik-Traveler
I had some issues with my initial booking which originally meant my first night would be in a standard room and my remaining nights would be in a suite. After multiple attempts to resolve it with online customer service leading up to my trip, i was consistently informed that it was not possible to switch my first night to the same suite as my remaining night, i essentially gave up and expected to have to adjust my day’s business meetings schedule to shift rooms mid day. During check-in I worked with Zoey. She was professional, courteous, and friendly. When she saw my reservation she instantly questioned why I had 2 separate bookings and why my first night was in a different room. I explained what had happened and that customer service continued to inform me a room change was not possible, Zoey immediately said to me that she would handle it. 5 minutes after some button mashing on the keyboard, she said she resolved the issue and that I would immediately stay in the same suite for my entire trip without the need to shift rooms. This was a complete reliefe as it also meant I could have all my meetings as planned rather than having to scramble.If you’re staying at Nobu Hotel, I would totally suggest asking for and working with Zoey.
Tripadvisor rating for this property
Really Terrible Customer Service
I am reposting my review below. The Nobu had offered reparations for my poor experience that I described. I was contacted by an Assistant Manager named Samira. I had to agree to remove my negative...More
740ginaf
I am reposting my review below. The Nobu had offered reparations for my poor experience that I described. I was contacted by an Assistant Manager named Samira. I had to agree to remove my negative review in order to receive said reparations, and I did so immediately. Unfortunately for the Nobu, Samira did not keep her word, and I never received the expected email confirming our discussion and her offer of two comped nights good for one year. We spoke on the phone, she insisted she sent it, I confirmed my email address with her, checked my spam box, and there is still no email from Samira, nor any follow-up to see if I received the email. I have been receiving Caesars Rewards emails once a week since the trip was completed so they definitely have my email address. I cannot fathom why she would lie about this, but I intend to write about my experience with Nobu far and wide at this point. I have stayed at Caesars many times in my life. I specifically booked the Nobu this trip because my travel partner likes peace and quiet, and I wanted to avoid the crowds and lengthy wait times at check-in. Plus, we were promised attentive service. When we checked in, I told the concierge that we were celebrating our birthdays as well as my first travel since my husband died (which was a huge milestone). Most hotels make an effort to improve a guest's experience when you tell them about such personal celebrations. Instead, we apparently got the worst room in the hotel, no congratulations were offered, and we were made to wait until after 4 to actually check in to our room - yes, that's not unusual for Vegas, but disconcerting in light of the promises made on your website of your extraordinary service. You no doubt saw my other concerns on my postings.The workers who arrived to our room to fix the toilet, thermostat and drapes were professional and courteous. Your bell service employees were efficient and kind. Your concierges, though...snobbish, abrupt, and incapable of smiling and going the extra mile. They apparently were hired for their looks rather than their talents in concierge work - it was like dealing with the same robot every day who had only been programmed to ignore us. I have a feeling they were not nearly as dismissive towards men as they were to two middle-aged women. We had trouble with the keys initially, and instructions were shouted out to us while they stayed behind their stand--a bell captain standing nearby had to assist us, as the concierges were too busy with their conversation. We asked for water one evening, and were told that the hospitality room was closed for the night, and they made us take the long trek out into the casino to buy overpriced water. Even exchanging greetings was difficult for these concierges--we would greet them as we came and went, and they were usually in a clump around the concierge desk gossiping and would barely acknowledge us. Now that I have been home for nearly a week, that is my strongest impression--not the unpleasant little room and its mechanical faults, but the unfriendly, unhelpful concierges. As a HR pro in real life, I can tell you that some retraining and a look at your hiring practices would go a long way to resolving your issues, in my opinion.I did speak to someone while I was there who was the manager on the phone (his name was Josh, I believe) and he offered a food and beverage credit of $100. When I left Tuesday morning, I spoke to the available concierge and explained that I could not use the credit as when it was offered I had already made plans to eat meals at other locations. I asked if it would be possible to have one of the robes that are offered for sale in the room, and she refused, that she would apply the credit to my bill for my only meal charge incurred during my stay. Just one more incident of not getting what I wanted from your ridiculous concierges. I do not think $100 off my stay is satisfactory in the least, as the room and the treatment we received at the hands of your concierges were not worth paying the substantial rates we did.A final recap - when a guest makes the point of telling a concierge at check-in that they are celebrating something, don't give them a problematic room and make them wait all day for the privilege. A beautiful concierge does not make up for having great service. And the chocolate covered strawberries and Champagne placed in our room the last night (I am allergic to chocolate and strawberries and do not drink alcohol, so another fail) does not make up for what turned out to be a stay in a hotel that I shall always remember as cold, hostile and not living up to the Caesars brand. I think a reimbursement for my two-night stay would be the best way to rectify this situation.Gina
Tripadvisor rating for this property
Fantastic Stay
We arrived at Caesars Palace, for an one-night stay at Nobu hôtel. We were pleased to be upgraded in a suite. Our stay was fantastic in this really modern nice hôtel. Thank you very much to Zoey who...More
Asauvaget
We arrived at Caesars Palace, for an one-night stay at Nobu hôtel. We were pleased to be upgraded in a suite. Our stay was fantastic in this really modern nice hôtel. Thank you very much to Zoey who definitivelly changed our stay.