NOBU HOTEL AT CAESARS PALACE LAS VEGAS

Wonderful escape in the Sea of Las Vegas and Caesar's Palace. They could use some desks in the rooms, and some in house or room coffee in the Era of Covid! Great mattresses! Most importantly, the staff were exceptional, and their kind and helpful care was very much appreciated! Our favorite place in Vegas!!

I have stayed at Nobu in the past. In fact the last time was pre COVID in January of 2020. This time was not near as satisfactory. it all started with check in. I booked my reservation online on the Nobu website. I understand this is a "different" hotel than the Caesars and I prefer that. Durning checkout there is an option to add a "early check-in" for 12pm. Flying in from the East coast at 10:30Am it's really important to me to get in a room and have to wait till 3 or 4 PM. At check in, as happens every time Ive come, "the room is not ready". I informed the young lady that I paid for an early check in and showed her the email I got saying the early check in was approved. She said: "that is for Caesars, Nobu does not have an early check in option." Obviously I was concerned. I refused to leave and check my bags so to her credit she eventually find me a suite like the one I was getting and get me in, but still, the fact that the website would allow me to add this option and then be told it was not available is disappointing. The other concern is the time it takes for the water in the shower to get hot. Without exaggeration, it took 10 minutes for the water to get warm. It took 15 minutes for the water to get hot! So if you were in a rush to go to dinner.. you had to wait.

My bf and I flew in for the Sunday night before Labor's Day. We wanted a location that was close to the Chanel stores. Hotel was close to Bellagio. It took us like 8 minutes to walk to Bellagio and 25 minutes to walk to the Wynn. Nobu is pretty close to the front of the Caesar's entrance. Room was nice, not very big. Everything worked well. The customer service was very nice. We paid $50 to upgrade to the luxury room since our deluxe room was not ready yet and we wanted to checkin at 9AM. Customer service was nice and helpful with all our questions. Someone was always at the front desk when we passed by. We got all dressed to go to the pool at 3:00 PM, when we got there we were told there is a virtual line and that we had to signup, it turns out the pool was at max capacity for the day unless you are special VIP. So if you want to go to the pool, sign up early. No one told us. I had a nice stay anyways. Bed was comfortable.

We’ve stayed her several times because of proximity to Caesars sports book. Too bad that the COVID shut down time wasn’t used to make some needed updates. Notably, the carpet by the elevators in the lobby is worn and frayed around the edges by each elevator door. The first and last thing you see is a raggedy carpet. Given the expense of the rooms, you would expect better.

The site says you can check in as early as 9am. Not guaranteed but they will try. Then you arrive and they act like there is no way possible you would ever be able to check in before 4pm. We didn't set the expectation of that chance. The website did. Don't treat people like they are unreasonable when you put the potential on your website. Very bad business and horrible customer service.