I booked a standard room at The Nobu Hotel, and upgraded upon check in for an additional fee. Room was beautiful and it was well worth the extra cost. However, part of the room was not clean by standard. Jeff, the assistant manager of this property took care of me. Made my 30th birthday one to always remember. Folks, this is how you get a customer for life. Nobu will take care of you at day 1, so you come back for trip 2.. 3.. and so on. Excellent customer service is shy from what I experienced on this property. Will most definitely, be back.Thank you, Jeff.- Douglas