PARIS LAS VEGAS HOTEL & CASINO

Good Afternoon,I am really upset with this situation. I had two rooms booked for this week. When we checked in to one of the rooms the bedding had blood on it. I immediately called the front desk and they sent up the housekeeping supervisor. When he entered the room and looked at the blood on the bed he stated " that looks like fresh blood". It felt as if he was implying that one of us had did that. We all reassured him none of us did that. The room had the cleaned and sealed sticker on the door. So we didn't think anything of it not being cleaned when we arrived. Due to everything that is going on now in the world I didn't think that would be a major concern for us.So when the housekeeping supervisor informed us that they will call me. So I decided to go down to the front desk and they just stated to only take the resort fee off for the night. I asked that we be moved to another room on the same floor i was told that wouldn't happen. So then I stated to cancel that room and returned not only ten minutes later to ask if I can just take the one on another floor. She informs me that the price would be more and that I can just go online and book another one, but my rate isn't guaranteed at all. I felt my concerns were not heard by the manager because I only talked to the front desk person who went to the back. The front desk manager didn't even come out. I really am disappointed because I am here for a couple of days and this type of treatment is unnecessary. I really felt I needed to contact someone else that could possibly help. I am concerned with all the other things I got going on this week at the hotel. I would love a reply back to be heard more. Thanks so much.

My glasses were taken from my car while it was in valet! I know i lefr them in there before giving over my keys. Once i got home i searched my car multiple times and they werent there. This is just disappointing and apparently no one can do anything about it.

I was not happy hearing noise in the hallway all night.seen people without masks but when I go to sip my drink which was $40 for 2 drinks by the pool I get told mask has to go up while the people in front of me I guess security doesn't care if they're mask doesn't go back up because it was off a long time

first of all we were told we would get a food credit for pool, never received. when we got to our room we had it cleaned, towels, cups toilet paper, the next day we went out and came back the room was not cleaned, and we had not clean towels, cups or toilet paper. we call down and was told due to covid 19 they will not clean our stock our stuff, so when we needed clean towels cups or toilet paper we had to call and request. today we were getting ready to leave, putting our suitcases together and making sure we had everything, there was a knock on the door, it was 630am and it was security. they said that someone complained on the noise, told them that we were packing to leave. i am 64 and my sister 60. never had we had security come to our door.They said they understand but please be quiet.You can a hardly get a server to come by slots few and inbetween. they offer a room rate then if you want a front view it is 18.00 extra a day, so we got a view of the roof

Booked last minute at this hotel and boy do I regret it. Arriving at the property, there were sanitizer stations which I greatly appreciated. However, everywhere you looked there people not wearing masks! The hotel staff weren’t enforcing it at all! Next to the sanitizer stations, there were supposed to be boxes for masks and they were always empty. So what happened to them if no one was wearing them?! Not two hours after being there, their was a lady being escorted out by security and was yelling profanities across the casino. Finally, check in time comes and I am told by security to wait. Then getting closer to the front desk, there was an Tall Asian man with flirting with one of the receptionist. I caught them both off guard as I stood in the middle of the lobby waiting for them to stop goofing off so I can check in. The man goes “alright check in over here” and points me towards a kiosk. I have to ask him twice “is this where I am checking in” because he was too busy walking away from me. I check in with the kiosk and I was not a fan of it. The kiosk is slow and glitchy. We finally get up to the room. First impression was okay. Having just arrived from the Cosmopolitan, I was expecting to receive some masks and a small bottle of sanitizer as a welcome gift. There was nothing in the room. The only “COVID” precaution taken was a half broken seal in entering the room. Room was lacking basically toiletries. Instead of a laundry bag, I got a giant trash bag. How tacky! The AC was probably one of the worst one I’ve seen in Vegas in a long time. The room was constantly at 74 degrees. Fast forward a terrible night (including having lunch at the cafe americano, which was disgusting and over priced and horrible service) we get to check out time. We wake up at 8:30 in the morning to housekeeping yelling across the hall. We asked for a late checkout and housekeeping still went into the room. First and last time staying at the Paris Las Vegas! Not to mention the disgusting (what I am assuming are locals) clientele that you guys are drawing in with your dirt cheap rates. I get it guys, heads in beds, but is it really worth having your resort turn into dump?