While the casino & shopping areas were clean and pretty, the room I reserved was no better that a room at Holiday inn. We had to pay "resort fees" so we could have a tv and other things. I feel their website was misleading as they promised room service (there was none) , free shuttle (nope!) and no help when my flight got delayed and caused my party be one day late. Getting to change was like pulling teeth. AND instead of making the customer happy & giving some kind of discount for my trouble, nothing...and no refund for the lost day. AND instead of taking a deposit for one nite's stay, they ran the entire amount for all four days we stayed. Since I made reservations nearly a month in advance, this action put me in a real bind in getting everything else lined up for the trip. Also, was told we could rent a car in the lobby. Nope! Not there! Sorry this is long but I am so upset over this whole thing that I will NOT stay at a Caesar's Resort again!. Don't waste your money. There are better places !