It started on the day of check in when I called to ask for some sparkling wine and fruit to be in the room waiting on our arrival as this was a surprise trip for our 10th anniversary. I was told that there was no way to do this as room service had not yet re-opened post covid. Disappointing, but not a huge deal.We arrived at 1am, a full 9 hours after the 4pm check in time to have the check in kiosk say our room was not yet ready. So we had to stand in line for over 30 minutes to have an agent tell us there was not really an issue, but immediately assign us a room. The gentleman who checked us in was fairly nice, but after a long trip, the last thing I wanted to do was wait in a long line to have to speak with a desk agent.On the second night of our stay, the fire alarm went off at 1:30 am for about 5 minutes. During the alarm, the canned recording clearly says that after the source of the alarm is investigated, further information will be provided. However, this proved not to be the case. Some minutes after the alarm shut off, I had to contact the front desk (Two voice mail menus and a hold to do that) to be told by a front desk agent that if no information was provided, there was no problem. What world do these people live in that they think that this is ok? For all I know the front desk is in flames and the cannot convey any information.Again at 3:40 am the alarm went off, this time the front desk agent was beyond uncaring - but actually very rude. We spoke with the overnight manager who belittled and literally laughed at our concern. When the alarm went off a third time at 4 am, we didn't even bother.Our expectations were simple, to be provided an all-clear after an alarm, instead we got ridicule from the staff.