PARIS LAS VEGAS HOTEL & CASINO

Checked in Sat may 15th 2021. Our flight from Charlotte NC to Las Vegas was delayed which made us 3 hrs late checking in that night. It was 11pm. The 2 queen bedroom I reserved were all booked and taken. BUT the lady at the check in desk upgraded us to a Suite which was extremely nice. My 2 teenage girls had to sleep on a sectional couch which they said was very comfortable. Very good experience. Will stay here again.

I would not recommend this hotel to anyone. It was a nightmare from check in to check out and I’m still having issues with their billing department. When we first arrived we were told we could not get the room we asked for because it was given to earlier check ins. They told me they were crediting $45 to my account for 1 night comp. (this never happened). Once we got the room it was DISGUSTING. Trash on the floor, pubic hairs all over the bathtub, throw up smeared all over the toilet bowl, hand smudges all over the mirrors and glass table tops, black hairs in the bed sheets...you name it, it was there. After calling the front desk manager all they did was have staff come up and “re-clean” the room. Didn’t offer anything else. Then I get a call from the front desk the next day asking if wanted to move to the room i originally booked online. Was offered a $75 food and beverage credit since I didn’t want to move to another dirty room. THEN today I get my receipt for check out and they never gave me either of the 2 credits I was promised. DO NOT STAY HERE!!!!!!!

Everything went well till we got locked out of our room while at the pool. So our reservation was for weekends and weekdays. The reservation was 2 reservations because of this. It sucked!!! We had called the hotel and they were supposed to fix the issue. Alias this never happened. Please be careful when booking thru a third party. I would hate for This to happen to someone else. We were at the pool when we got locked out no phone in our swimsuits.

Employees need to mingle with the guests not just herd them down to a Kiosk and do the employees work. Take time with your guests they are the ones paying the Bill. I asked for a room that overlooked the strip but did not get one got one facing the alley instead. The rooms could use a new facelift especially the carpet. Sorry last time to visit The Paris Hotel and Casino.

Only 3 things were issues to me. I use the bell boys for luggage. By having to use 2 different bell hops, I had to tip 2 different people. Poor system. Also, I was disappointed that not all escalates were operating (especially one to garage). I noticed that the elevators are not cleaned well. Old dirt in corners of elevators.