PARIS LAS VEGAS HOTEL & CASINO

The room was better than other hotels we've been in. The shower was very spacious. The hotel was on top of those not wearing masks. Within 15 seconds of entering if someone didn't have one on security was on them to provide them with one or to remind to put on.

Hotel stay was mediocre. I had the upgraded eiffel tower burgundy room. Besides the view it was really worth the extra cash. I also signed up for their rewards program and ranked up to a diamond status within 2 days of my trip and asked for my hotel fees to be waived and got nothing besides complimentary stay for later in the year. Highly disappointed, should of followed my gut and stayed at the bellagio where I do normally stay.

I am a US Disabled Veteran and I will describe my experience with the Paris Hotel and staff to the best of my ability. The nightmare started on 7/26/20 when significant and myself (she assist me with everything) arrived to the hotel and found everything dark and gloomy and we proceeded to the check in desk. Before we were able to go in the check in area we saw people outside the doors with. suitcases so we got behind them (it looked like a mess). After a while we noticed they were just waiting for people inside the check in area so we proceeded. We were greeted by staff with let me take your temperature and only one person could go in at a time (by the way no greeting, no welcome to Paris we are glad you arrived nothing). I was explaining that I am disabled veteran and needed my significant other with me and the Paris Staff said no. I told her ok please escort me to the front desk to check in and escort me back the Paris Hotel member looked confused and after a while and discussing it with several people she let us in. Once in we were greeted by another staff member I explained I was disabled and needed to go and speak with the front desk to check in and she without caring for my disabilities sent me to the Kiosk for check in. At the Kiosk I could not see the letters or words and my significant other did not speak English so we stood there and after a while the Paris staff member told us to make another line for the front desk. At last we arrived to the front desk and again no greeting I was only told why I did not use the Kiosk and again I had to explain I was disabled then she said how about the person that is with you and I explained the instruction are in English and she does not speak English. I went ahead and asked for a courtesy upgrade and the front desk person told me none available but I can always pay an additional daily fee ranging from 60-120 dollars daily in addition to what I was already paying I told her no since this was a transfer from the Planet Hollywood Room that I booked and I had paid a little more to get a nicer room so I should be getting something similar. I asked the front desk person if the hotel staff hated Disabled Veterans and she stated we treat all guests the same it does not matter if your a US Veteran or disabled we do not do anything more. She gave me the keys room 1555 and we no instructions hotel map or signs sent me to find the elevators. We found the elevator and went up. We found the room and before opening my significant other told me the door had a red sign that stated that is was cleaned to meet COVID 19 standards. We went in and the room looked terrible not at all what I had booked for Planet Hollywood the view was a rooftop we turned on the lights and my significant other said there is a yellow stain in the bed I asked her are you sure and she said yes and Im not going to say what she taught it was then she said there is also hair on the pillows and she found another long hair on the sheets. I called the operator asked her that I needed to speak with someone to change my room and she told me they will not change my room due to COVID 19. I explained several times the reason but the person on the phone did not care and hung up the phone on me. My significant other went to the bathroom and she stated their is dry urine on the floor I told her no way and she said yes there is dry urine on the floor. I again called the operator asked to speak with the hotel manager and she told me the best she would do is call the housekeeping supervisor and he will come to the room and see if what I am saying is true. The housekeeping supervisor did come to our room and we explaind why we wanted to change our room he seemed at first not to believe us until he took off the sheet and underneath the top sheet he found more hair and he went to the bathroom and saw the dry urine. He called downstairs and explained to the front desk why the room needed to be changed. We went back downstairs to go thru the same horrible process to get to the front desk the lady gave us another room I asked to speak with the manager. Someone came out of a back office and I explained to her the terrible process that I went thru to change my room and also that when I called the initial person hung up the phone on me and she stated I will find out who hung up the phone and train them not to do so in the future (code words for I am busy I don't care please leave). We went to our new room it was dusty but at least the sheet was clean and pillows clean my significant other started to clean the room and dust. Just when I taught the nighmare was over it just had begun. At 4PM I called to make a reservation to use the pool and was told it was to late because the pool closes at 5PM I asked to please make a reservation for the next day at 10am and was told that they could not do that I had to call yje next day at 845AM and if there is room than I could reserve I told the person I was staying at the hotel but he stated that i could not make the reservation and that they will start receiving calls at 845AM the same day (I decided not to use the pool to complicated). So the only thing we had left was go down to gamble play some slots try to have fun but of course having fun is not the Paris way. While my significant other was playing she was wearing a hat and mask on and talking to me in a happy moment we had the waitress stop by and ask if we needed anything and I said no were ok thank you but the waitress instead of leaving she proceeded to card my significant other 9What the hell we did not oder anything not even water) so she had to stand up from the slot machine and look for her ID to show the waitress and the happy moment was ruined we continue to play but after 5 minutes we left our happiness was gone. Then I started speaking with my significant other and we agreed how with the hat and mask on and the place being dark what made the waitress (white) card her and we taught the only thing we could imagine was because of color and race but we let it go. The next day we went to the Casino again and happy playing slots and guess who shows up again same waitress she recognize me and my significant other and she decided to card my significant other again and I asked the waitress dont you recognize us from yesterday she said yes and she knew she already carded my partner the day before but that she was going to do it again. I asked her if my significant other has a hat on and mask and is dark and she could not see her face what makes her think she was under aged she said her eyes and I said are you sure it is not the color of her skin or ethnicity and I proceeded to tell her how terrible she was and how dare she treat the Hotel guests in such a manner and that if she already knew due to the interaction the previous day with us that she remembered and knew she had already carded and was not underage why do it again due to spite or some other reason. The waitress did not apologize and left. The best day that I had at the Paris it was during check out when I left and went to another hotel not a Caesar hotel where we were treated like valuable customers. Sadly this experience had been terrifying and terrible. I have more to say about the stay but I spent enough time with this review.

I was impressed with the efficiency of check-in and that's about where it stopped. They were aware my wife and I were there to celebrate our 20th Wedding Anniversary and were traveling with another couple. They accommodated us by getting our rooms close however the view was disappointing. 2nd day we were there, someone attempted to break into our room and our friends room across the hall primarily because our rooms were both located at the end of the hallway by the stairwell in an alcove that could easily hide any activity (Rm's 2072 & 2073). It took over 40 minutes and 2 phone calls to Guest Services to get Security to come to our aid. Security was excellent in how they handled their report and immediately said they would have us moved to different rooms(2901 & 2974) which had a fantastic view of pool, strip and tower. We did have to go to lobby for new room keys and when we talked with guest services my wife asked to have dinner comped since we were 2 hours from start to finish with reporting break-in to getting moved to new room. The woman was very argumentative, she told my wife it was "expensive to pay for a meal at Paris" however she would put $25 credit on our room charge all while pointing out that our new rooms were so much better than we had. I even explained that we were there celebrating our 20th Anniversary and that the hotel was where we spent our honeymoon and that it too had recently had a 20 year Anniversary. She immediately told me I was "wrong" and that the hotel was 21 years old. I reminded her that Paris opened in Sept of 1999 and that we had been to Vegas in July of 99 when we decided that if open in 2000 it would be our honeymoon spot. She could have cared less. On Thurs the day we were leaving our friends and us decided to use our $25 credit in the Paris (Americano Cafe)..... no indication it was there. We ended up going back to Guest Service that they applied the credit to our "Resort Fees" It's going to be a long time before we decide to book the Paris again, obviously we didn't feel that charm and romance of 20 years ago, we didn't really feel that our business or money was appreciated especial in a time where Covid has implied so many restriction on travel/entertainment. Maybe if they had appreciated us better we would have come home and talked highly to our friends and family about our wonderful experience and more people would want to go there even during this pandemic. What do think they are going to hear from us now?

very disappointed staff was very rude i stood 2 days and was the worst experiance iv ever had staff was very unprofessional pool servers and valet employees were the worst!!!!!!!!! dont think i would go back i feel staff needs to b trained better when it comes to customer service