PARIS LAS VEGAS HOTEL & CASINO

At check in was advice because of COVID the hotel was not providing housekeeping for the stay until checkout and I agreed. I was offered to upgrade to a suite for a family would be more spacious and comfortable. I accepted and paid for the upgrade. Once arrival at suite was impressed very spacious and comfortable. No view disappointing to pay the money for a suite and have the view of the rooftops and parking lots. Decided to give it a try because of the space and 2 bathrooms for a family of 4. One had a tub I would not use since I only take baths in my own home and the other had a shower with no glass doors instead had curtains that the water would run out if in use and wet the whole bathroom. The shower head was clogged, so I called to notify and they stated they would send someone to the room to fix. Off to a bad start on my first day since you expect to rest and enjoy your vacation not to have maintenance in your room working on your first night there. So I decided to change rooms. They advice no more suites available, I would have to downsize to a regular room and I accepted. I just wanted to enjoy my stay and also not to have extra exposure to personnel in my room doing maintenance during these terrible times of Covid-19. It did not make sense to me since they were not even providing housekeeping services but yet someone was going to come into my suite to fix the shower. On my third day as I was going out met a housekeeping lady in the hall and asked to please provide me with clean towels. She replied very rudely that she did not have any clean towels. That everyone wanted clean towels and pointed out to a dirty pile of towels on the floor. That is really none of my business. Disappointed and upset walking away I turned and asked her name and she replied Vicky. When I got to the lobby decided to head to guest services and advice of my experience with the housekeeper named Vicky expecting to be understood and some kind of compassion since Vicky could of nicely said she did not have anymore clean towels with her to please request them from guest services and I would of understood. Guest services representative proceeded to instruct me a lesson on how to ask for clean towels over the phone and at no time apologized for the incident or even care. She suggested after me explaining that was not the point it was the way I was treated to put the request in for my room. I decided to cancel the remaining nights on my reservation and look for another hotel.

We originally booked our stay at Planet Hollywood but 2 days before our trip we received an email that it would be closed due to COVID. They booked us at their sister property, Paris. I was not too thrilled about this but seemed like there was no other option. The hotel & casino were just our scene. The casino smelled like smoke, our room was tiny and there was barely counter space in the bathroom. Plus they gave us a room at the very very end of the hallway when there were several much closer! You could tell which were empty because they had stickers on the doors saying which rooms has been sanitized. We placed sports bets on Sunday morning. Granted, it was the first week of games but they only had 3 booths open which made the line almost an hour long wait! They should have planned better. I would have preferred a choice on which hotel they booked us at. Paris has a much older crowd than Planet Hollywood. But I did appreciate the fact that you could be added to the pool waitlist by texting Ahead .

Entering through the selfparking area,everything seemed a bit dingy and neglected.Caino area was ok.When we went to check in the staff seemed a bit unfriendly. No " hello, Welcome to the Paris.Only barking orders..Go over there! To a self checkin machine.I asked, Can I checkin with a live person.And the lady was defensive. "Why is there a problem?" Was her response.

Staff were rude at least 50% of the time and the intent to dismiss or avoid concerns was overwhelmingly evident. The internet did not work and after repeated assertions that someone would come to address the issue, no one ever did. So, not only did the service fail to work, the staff strung me along, told me to "be in the room" when staff arrived, and three times I waited 1-2 hours in my room with no one showing up, no call. When I called, I had to start over each time. In then end, I HAD to have internet for work purposes, so I went to the McDonalds a mile or so away.

This was a first time trip for myself and teen daughter, my wife had been to Las Vegas over 20 yrs ago, but it wasn't the same city when she was first there. The hotel was nice, but a little wear and tear was showing up in the rooms. We did have to switch rooms because our friends that we were traveling with room was broke into and several things were stolen. There must have been several break ins, because after that security was on high alert and wouldn't let you into the elevator areas unless you had a key card. We moved 2 floors down and got a view in front with the tower and pool. I do have to say that we went during the COVID pandemic, so not much was opened. No Shows and many restaurants were not opened at that point. Would we stay again at the Paris, maybe. If your looking for a good hotel in the meddle of the strip then Paris is a good choice.